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La Quinta Inn & Suites Auburn
- Hotels
- Auburn, WA
About this business
Location details
225 6th St SE, Auburn, WA, 98002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
If you don’t like road noise do NOT stay at this hotel. It is very loud all day and night. We rented a room with a full kitchen but it basically had nothing in it so it was unusable. No soap or cutlery just 4 mismatched plates and one bowl. Definitely not worth the extra cost. The staff were very friendly and inviting just not a good location.
Business response:
Thank you for your feedbacks Kathy.
Arrived and found out they keep the second front door locked . A young front desk kid thought it’d be funny to make us wait there before letting us in and replayed “ I was just messin with you !” He did it again when we later stepped out to smoke and come back in . We left early in the morning and came back at night and the cleaning staff didn’t even clean our room or change the sheets . Pass on this place .
Business response:
Kenneth, we provide secure access to our hotel in the evening's later hours. Entry is gained with a room key or the front desk staff on duty. We apologize for the actions of our staff and will provide additional training to all team members. With so much information on our partner sites, it is easy to miss the cleaning policy. We offer housekeeping visits after the third day of stay or if requested in advance. We hope you will allow our hotel to provide a much better experience for you moving forward.
When we called to say our room’s bathroom was backed up with toilet paper and we hadn’t used the toilet as we were at a concert. When we notified front desk later that night when we got back to the room instead of bringing a plunger I was told to either live without a working toilet or come to front desk and change rooms (to another floor). No assistance and we had to go down and get the keys. In our new room, I found an earring in the bed which I gave to the front desk when we checked out. Not enjoyable at all.
Business response:
Nicols, Please accept our apologies for the maintenance staff not receiving your request to address your plumbing issues as you left your room for the concert. The only alternative to making you comfortable was to relocate you to another room. Again, we are sorry your experience was not the one you had hoped to have, and we hope we will have a chance to provide a better visit for you in the future.
I disliked that the train tracks are nearby and you can hear everything facing the street sounded like there was a demolition going and could not sleep that night
Business response:
Thank you for your feedback, nelson. I apologize for the unusual road activity on the street near the hotel. We have not had too many issues with trains in the area. We are looking into offering white noise machines to visitors so they can enjoy a more relaxing experience.
Horrible screaming woke me up at 3:30 am, and continued until I gave up trying to sleep and drove home . Got no sleep, and corporate seemed to not even reply to me about my stay. I was not the first to complain but staff didn't find the offending party. I will not stay at this brand again.
Business response:
Debra, We apologize for the actions of another guest who disturbed your sleep. We alerted the authorities when we could, and they helped address the situation. However, this was an unusual occurrence, and we hope you will reconsider staying with us in Auburn again.
Loud
Business response:
Ryan, We are sorry you did not have the restful visit many guests usually experience at our hotel. Furthermore, we apologize for the other visitors that created the disturbance and were ultimately removed from the property. We hope you will return to have a more relaxing experience.
The front lady was extremely rude only stayed there for half hour
Business response:
Amandeep, I am sorry you did not choose to remain at our hotel. We do require a valid I.D. and credit card at check-in. This information is posted on all our partner sites and required from all visitors. We hope future guests will read the criteria for checking into any hotel so they are not caught unaware when arriving at their destination.
Whole building smelled of chlorine from the pool.
Business response:
Thank you for your feedback, Randall. We have been using new products in the hotel to meet our brand standards for cleanliness and sanitation protocols. It has a distinct aroma and keeps our hotel germ free. We hope you will return to visit us again in Auburn.
Don't stay downtown Auburn but if you must, try holiday inn.
Business response:
Karina, We are sorry you did not enjoy your stay with us in Auburn. We are interested to know the nature of your displeasure, and nope we can provide a different experience for you in the future.
Frequently asked questions about La Quinta Inn & Suites Auburn
How is La Quinta Inn & Suites Auburn rated?
La Quinta Inn & Suites Auburn has a 4.2 star rating with 4,275 reviews.
When is La Quinta Inn & Suites Auburn open?
La Quinta Inn & Suites Auburn is closed now. It will open at 12:00 p.m.