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La Quinta Inn & Suites Austin Airport
- Hospitality
- Austin, TX
About this business
Location details
7625 E Ben White Blvd, Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
The hotel charged me after I prepaid through Expedia and has yet to refund it, a week later.
Business response:
Danna, thank you for taking the time to reach out to us regarding this inconvenience. Rest assured that your refund has been processed for the overcharge and you should be seeing those funds returned to your account in a matter of 1-3 business days from today. We apologize for the mix up and hope you will still consider us for your future travels.
Elevator out of service Arrived and was told the elevator is down. Needed to carry my bags up to the 4th floor. Not what I wanted to do after an 8hour flight Could have stayed in a walk up
Business response:
We are very sorry that you had a bad experience during your recent stay. The B-side elevator had to be turned off for safety reasons when potential problems were detected so we could work on them. We understand such issues did not leave you with favorable impressions of the hotel. We apologize for any inconvenience it might have caused and thank you for staying with us. Hope to have you as a guest again for a very different experience.
Property Location was ok..but when you're at the airport and need a shuttle, service is horrible! Be ready to wait hours for someone to even show up! No one answers the phone and then they get rude and give you the runaround! Never again will I stay here for that reason! I could have driven home faster than the shuttle took to pick me up...and I'm hour and a half away!
We chose this location because it was close to the job we had in the area. We won’t be back. The room itself was okay, except for the obvious water stain on the ceiling from a leak. Thankfully it wasn’t raining, or I’m sure that would have been a different story. You had to close the door pretty hard for it to shut behind you in the room, otherwise it would stay propped open. The elevator was really run down, with a panel to the emergency phone broken. A bullet hole at the top of the door of the elevator, made you wonder wha... read more
Business response:
Alexandra, thank you for taking the time to tell us about your stay. Please know we feel terrible to learn of your vehicle break-in. Unfortunately, we are not immune to the ills of society and do advise our guests to remove any valuables from their vehicles. Not because of any persistent issue but as a precautionary measure. It would be sage advice for any situation. We also tested our emergency phone in our elevator to make sure it will work for any future needs. By the way, the "bullet hole" you referenced is actually a ke... read more
Horrible first hour at this hotel No one was at the front for almost 30 minutes to check in and then on my way to my room I got trapped in the elevator, with no one answering the emergency phone or when I called the front desk and when I finally got to my room the AC was blowing hot air.
Business response:
Thank you for your review. We were taken aback by the 30-minute wait time, so we reviewed footage of your check-in. What we found was that our desk staff stepped away to assist an older gentleman with his luggage and was away from the desk a total of 4 minutes. While we are not pleased that she was not there to greet you upon your arrival, we are positive it was nowhere near a thirty-minute span of time. Additionally, we have had our elevator repair company out to inspect the trolley that you used so that no further issues w... read more
Nope, never again! Close to airport. Front desk lady was great. The hotel was dirty, room had strange bathroom doors that didn't close, faucet was not attached to the counter top, shower was gross and leaked alot. I would not stay here again.
Smells like wet 🐕 Our room smelt like a wet dog. Our floor was soaking wet. Went down to the lobby to get a blank was greated with a blank stare and then told if they could find one they would bring it. The nice lady who checked us in delivered a blanket later. When she arrived i told her about the smell and wet floors she changed our rooms. She promptly changed our room, that one smelt like moldy also. Check out was easy. Beds were comfy. Our complimentary shampoos were used and barely had anything in them. Overall... not ... read more
Business response:
Thank you for your review of our hotel. You have noted some deficiencies during your stay, and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.
Business response:
Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.
Frequently asked questions about La Quinta Inn & Suites Austin Airport
How is La Quinta Inn & Suites Austin Airport rated?
La Quinta Inn & Suites Austin Airport has a 3.9 star rating with 6,502 reviews.
When is La Quinta Inn & Suites Austin Airport open?
La Quinta Inn & Suites Austin Airport is closed now. It will open tomorrow at 12:00 p.m.