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La Quinta Inn & Suites Austin Airport
- Hospitality
- Austin, TX
About this business
Location details
7625 E Ben White Blvd, Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad The smell the walls the elevator looked like it belonged in a horror film. There was mold around the tub there was a ring of dirt around the tub the vents had spider webs there were roaches there were stains on all the walls the beds looked lumpy and the pillows were non existent. This place looked ok on the site but In person this is one of the worst hotels I have ever seen. We were so upset we forgot to take pictures only captured the roach on the way out. Nothing it was horrible.
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again.
No hallway air conditioning. The WiFi was down until the following day. There was no air conditioning in the hallways and it was very hot. The air conditioning in my room didn’t work and by the time we realized it was not going cool off the kids were already asleep. There were two towels in the bathroom when the room slept four people. Very close to Starbucks and the airport.
Business response:
Thank you for taking the time to write a review of your stay. The issues you described regarding the A/C is truly regrettable. We will make sure we are thoroughly inspecting rooms and promptly reporting maintenance issues to make sure your experience is not repeated. We appreciate you bringing this to our attention and hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
I do not want to stay there again. This stay was very disappointing, we stayed 3 nights and the trash was never taken out, we never got our towels replaced, my niece asked a maid for towels, she didn't respond, so my niece got the towels herself. At the lobby the coffee was put away by 9am, it could have been out for the guest at least til 11am, the items for breakfast were so tiny, before there use to be fruit, bagels, waffels, boiled eggs, etc. The girl at the counter on sat. 31 July was rude I think her name was Loan? not... read more
Business response:
Thanks for your review. We do apologize but it seems our updated housekeeping model was not conveyed to you at check-in as it should have been. In an effort to minimize potential exposure to both our guests and staff, our housekeepers will only enter stayover rooms upon request. Again, we apologize that this was not communicated to you. We appreciate your business and hope to see you again.
Fair The pool was closed during the hrs we were at the hotel (very limited hours to use) The gym was closed for repair
Business response:
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs.
Pleasant Everything was closed including pool. To pay full price and get zero amenities was a let down
Business response:
It is with regret to hear that we were unable to meet your expectations. I will make sure your comments are shared with our staff so that we may find ways to improve. We look forward to welcoming you back to enjoy our pool in the future.
Disappointing This was a last minute trip and we only stayed for a night, but I will not stay here again. The bed was not comfortable (it felt stiff) the room itself was a good size. The bathroom was NOT okay. You had to force the doors to close in the bathroom. The tub looked dirty just looking at it, it was just bad. OH be aware this is right off the highway near a traffic light. It is constantly busy at night. The only plus to the hotel was the front desk guy. He was very nice and helped us with whatever we needed.
Business response:
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit.
Disappointing Sharing the room with big roaches
Business response:
At La Quinta, we work very hard to make sure all our guests have a comfortable stay. We take a proactive approach by internally inspecting each room and having external pest control companies provide treatments. We apologize that during your stay you had an unpleasant experience and hope you will consider staying at La Quinta in the future.
Disappointing
Don't plan it this place for Breakfast It said breakfast was included , they are still on full pandemic mode , sucked Location
Frequently asked questions about La Quinta Inn & Suites Austin Airport
How is La Quinta Inn & Suites Austin Airport rated?
La Quinta Inn & Suites Austin Airport has a 3.9 star rating with 6,253 reviews.
When is La Quinta Inn & Suites Austin Airport open?
La Quinta Inn & Suites Austin Airport is closed now. It will open at 12:00 p.m.