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La Quinta Inn & Suites Austin Airport
- Hospitality
- Austin, TX
About this business
Location details
7625 E Ben White Blvd, Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Business response:
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!
Business response:
Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.
Business response:
Thank you for your review of our hotel. You have noted some deficiencies during your stay, and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.
The elevator was super old and sounded like it was about to break. The hotel had 2 separate “wings” we took the wrong elevator to get to our room. There were no clear signs directing us to the correct elevator for our room.
Business response:
Thank you for your comments regarding your recent stay with us. We regret you experienced any problems while visiting our hotel. Your concerns have been discussed with the team, in an effort to improve our operations. We hope you return in the future and allow us to exceed your expectations.
Computer was down so couldn't check in. Their IT service would not respond at all to calls. Sat in the lobby like a bunch of sheep and eventually had to go find another hotel in the middle of the night. Cost me a last minute high rate somewhere else plus an additional Uber ride and a lost night's sleep. No explanation, no return calls.
Business response:
Thank you for taking the time to share your comments about your stay! We are very sorry that your experience wasn’t up to your expectations. Our staff works very hard to provide guests with a clean, comfortable room, and top-notch service. Your specific concerns have been discussed with our team to help us improve. We hope you return in the future and allow us to exceed your expectations.
Staff was rude, place was dirty, elevator wasn't working.
Business response:
Thank you for your direct and genuine comments. Rest assured; we will be looking into the comments you have made about your experience with our front desk staff. We hope to continue to have you as our guest and look forward to another chance to serve you. Your feedback is taken seriously, and we are taking steps to make the guest experience even better.
Hard pass Glorified, literal roach motel. Way too much for what was offered.
Transfer not working!
Business response:
Thank you for taking the time to express your concerns regarding the experience with our shuttle during your recent stay at our location. We will be further discussing this review with our staff, so that this remains an isolated occurrence. We look forward to serving you again soon.
DISAPPOINTED We had reserved 2 rooms. First room had no Air conditioning. They told us there were no other rooms available. That they were totally booked. The elevator to our tower was broken. We were on the 5th floor. One of our party was physically challenged. They refused to offer a different room for him. After they inspected the non-working a/c room. They amazingly found us a different room. This room had working A/c but the condensation drain for the air conditioning unit was leaking on the carpet soaking the floor on ... read more
Business response:
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience.
Frequently asked questions about La Quinta Inn & Suites Austin Airport
How is La Quinta Inn & Suites Austin Airport rated?
La Quinta Inn & Suites Austin Airport has a 3.9 star rating with 6,502 reviews.
When is La Quinta Inn & Suites Austin Airport open?
La Quinta Inn & Suites Austin Airport is closed now. It will open tomorrow at 12:00 p.m.