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La Quinta Inn & Suites Austin Airport
- Hospitality
- Austin, TX
About this business
Location details
7625 E Ben White Blvd, Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Room was nice. Elevators were not working, one staff member was not outspoken (busy on his phone) Elevators weren’t working. We were asked what floor we’d like to be on and we’re put on the 4th without telling us the elevators weren’t working properly. Ice machine on 4th floor wasnt working either which made it also inconvenient and were forced to walk to the lobby for ice.
Business response:
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs.
Fair
Not worth the stay even as a last resort. Stated above. The food given at breakfast is not a kind of food my dog would even eat. As soon as you walk down the corridors and into the bedroom, the carpet smells extremely horrible. Has LaQuinta ever washed their carpet? TV wasn't working. Had to wait until the next day to get it replaced. Table and counter tops were dirty. I would not recommend anyone ever stay here. Basically, did not like anything about this stay.
Business response:
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. Each concern will be addressed, in an attempt to correct and improve our hotel. We look forward to welcoming you back soon!
Bad
Very Poor No breakfast. Not even a box of doughnuts like a Motel 6. Might as well stay there.
Business response:
Thank you for taking the time to provide feedback on your recent stay. Please know that your feedback is extremely important for us to continue to improve our service. We strive to offer a smooth and comfortable stay for our guests and it seems we fell short during your stay. Please accept our sincere apology.
Fair
It was ok I could hear the airplanes take off all night and morning. No hot breakfast as advertised, only boxed cold.
Fair There was issues with the card keys and doors (side entrance doors and room doors) The big bed
Fair The hotel Was just ok... the hallways were dirty and there was trash overflowing at each entrance /exit. Our room was clean. No breakfast was served, the website is not updated to reflect this. The staff was friendly.
Frequently asked questions about La Quinta Inn & Suites Austin Airport
How is La Quinta Inn & Suites Austin Airport rated?
La Quinta Inn & Suites Austin Airport has a 3.9 star rating with 6,253 reviews.
When is La Quinta Inn & Suites Austin Airport open?
La Quinta Inn & Suites Austin Airport is closed now. It will open at 12:00 p.m.