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La Quinta Inn & Suites Austin Airport
- Hospitality
- Austin, TX
About this business
Location details
7625 E Ben White Blvd, Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Needs Improvement What I didn’t like about the property was the large amount of nats inside of the room and bathroom. You constantly have to leave the trash can outside of the room, hoping they will disappear. Not only that, there is huge gap underneath the main door which allows who knows what to come through. I put a towel underneath to block it and was accused of smoking by the assistant manager because he saw the towel. (If he could see the towel, that lets you know how big the gap is). Not to mention the access door aro... read more
Business response:
Thank you for taking the time to express your concerns regarding the recent stay at our location. We are very sorry that you had such a negative experience, your opinion and satisfaction are very important to us. Rest assured that your comments are taken to heart and we will do everything we can to improve. Sincerely, Hotel Management
Disappointing Stay Gnats in room, no breakfast (which was advertised), loud music 24 hours in lobby, room keys not programmed properly (stayed several nights and each morning they stopped working at checkout), unfriendly unaccommodating staff. Maybe they were not at their best this weekend, but it made this stay my last for any LaQuinta. Location near airport. Other area hotels helped me more than this LaQuinta I was paying for.
Business response:
Thank you for your feedback regarding your recent stay with us. We apologize for your concerns mentioned and are disappointed that our hotel did not exceed your expectations. Steps will be taken to correct those problems. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a true La Quinta experience.
Necesitan desinfectar los cuartos antes de rentarse! Huele Como a pies o cabello sucio. Evitamos usar la unidad a de el aire acondicionado para que no oliera demasiado.
Business response:
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review, especially the odor you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel.
Fair No breakfast,. Pool is closed. Its smell like pee . There was a used soap in the room when we first came in. It was late. I didn't have the energy to say anything. I wont stay here ever again Checkout until 12. Lady at counter in the afternoon on Thursday was much more pleasant.
Bad The location is the only good thing it's minutes away from the Airport & Denny's is next door you can walk there. Stayed at this location September 2020 at the La Quinta by Wyndham Austin Airport. This location was not a clean hotel. The king size mattress cover on the bed had hair & two big yellow stains on mattress. The assistant manager Jason & Jasmine the front desk Clerk stated that the dryer they company use for the hotel was making stains on all there linen, towels, bed linen etc. That was NO excuse because how wo... read more
Business response:
We sincerely apologize for the issues you experienced during your stay. Your concerns will be shared with our housekeeping and laundry team. Rest assured, your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us and we hope to see you soon. Sincerely, Hotel Management.
Bad No shuttle available,no breakfast the toilet didn't flush correctly .Hair on the shower..I'm disappointed! Only the space for the room .. That's it!
Business response:
We read your review and let me say how sorry we are that we did not live up to your expectations. We try to make every guest experience unique and enjoyable. We do appreciate the review as it helps us to provide a better guest experience going forward. Once again please accept our apologies, we hope you will return again and have a better experience.
Extremely disappointing. everything! we stayed 4 nights, the room was never cleaned, nor the towels exchanged, they did not provided breakfast nor shuttle service, as they advertise its included with the room price. Staff never greeted you, nor where attentive or helpful. I would never go stay there again. Room reeked of cigarets and was very noisy.
Business response:
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience.
Very Poor
Noisy!!! Still no breakfast and the pool is closed. Very noisy location. Hotel is on a busy street and lots of car noise all nite. Found a condom wrapper in the bed the next morning!! Nothing
Business response:
Thank you for staying with us and for taking the time to share your review. Please allow us to seize this opportunity to sincerely apologize that your stay was anything less than perfect. We are very saddened to read your review as we never want our guests to have such an experience. We hope that you will return and give us an opportunity to exceed your expectations.
Frequently asked questions about La Quinta Inn & Suites Austin Airport
How is La Quinta Inn & Suites Austin Airport rated?
La Quinta Inn & Suites Austin Airport has a 3.9 star rating with 6,253 reviews.
When is La Quinta Inn & Suites Austin Airport open?
La Quinta Inn & Suites Austin Airport is closed now. It will open tomorrow at 12:00 p.m.