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La Quinta Inn & Suites Austin North - Round Rock
- Hospitality
- Round Rock, TX
About this business
Location details
2004 N Interstate Hwy 35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Horrible There was no hot water the entire stay, the pool was unavailable, the smoke detector in the room sounded all night long and when I tried to reach the front desk no one was around, we didn’t get much sleep. There was roaches all over. The staff was friendly that’s about it.
Business response:
Thank you for your review of your experience with your guest room. At our property, we often utilize guest reviews to help us improve our hotel operations. We’ve reviewed your feedback with our hotel team and are now actively taking steps to freshen our guestrooms. We appreciate your time in reviewing our hotel and look forward to seeing you during your next visit to the area.
Fair
Bad When I booked the reservation nobody told me there was no hot water in the motel and there hadn't been any for several days. That's why I cancelled the reservation. The desk clerk claimed that she cancelled my reservation and I would not be billed.
Business response:
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and would like to connect with you directly to address your concerns, please reach out to us.
Disappointed No hot water and u was unable to get my money back from booking.com nor find another hotel in such short notice. I understand it was out of the hotels control. The hotel lobby lady was not helpful Room was clean.
Business response:
We are very sorry that you had a bad experience during your recent stay. The hot water had to be turned off for safety reasons when potential problems were detected so we could work on them. We understand such issues did not leave you with favorable impressions of the hotel. We apologize for any inconvenience it might have caused and thank you for staying with us. Hope to have you as a guest again for a very different experience.
My stay was horrible and if I can leave a negative 1 STAR I WOULD We got there the staff was new didn’t know what he was doing, there was NO HOT WATER THE WHOLE TIME WE STAYED! I HAD 2 BABIES HAVING TO TAKE A SHOWER IN COLD WATER CAUSE THEY COULDNT TRANSFER US TO ANOTHER HOTEL! Our ac was leaking bad in the room! Just never again! Terrible experience! Absolutely nothing!
Business response:
We are very sorry that you had a bad experience during your recent stay. The hot water had to be turned off for safety reasons when potential problems were detected so we could work on them. We understand such issues did not leave you with favorable impressions of the hotel. We apologize for any inconvenience it might have caused and thank you for staying with us. Hope to have you as a guest again for a very different experience.
Very disappointed The place smelled... It was very poorly structured with one side having an elevator inside but to get to the other side upstairs the elevator was outside all the way at the back of the building. they had a hole in the ceiling at the lobby. We ended up switching rooms due to hair and stains on the bed sheets. The next room they put us in had issues with the TV at first. They had some kind of emergency that had the gas cut off so no hot water and breakfast was not timely served.. the pool was also closed not ... read more
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again.
Bad
Will not be coming back. Cleanliness, no elevator inside, no hot water, pool was not working, dirty sheets, webs/bugs behind the chair, broken stairs. The location.
Business response:
We are very sorry that you had a bad experience during your recent stay. The hot water had to be turned off for safety reasons when potential problems were detected so we could work on them. We understand such issues did not leave you with favorable impressions of the hotel. We apologize for any inconvenience it might have caused and thank you for staying with us. Hope to have you as a guest again for a very different experience.
Fair
Frequently asked questions about La Quinta Inn & Suites Austin North - Round Rock
How is La Quinta Inn & Suites Austin North - Round Rock rated?
La Quinta Inn & Suites Austin North - Round Rock has a 3.2 star rating with 3,755 reviews.
When is La Quinta Inn & Suites Austin North - Round Rock open?
La Quinta Inn & Suites Austin North - Round Rock is closed now. It will open tomorrow at 12:00 p.m.