This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Austin North - Round Rock
- Hospitality
- Round Rock, TX
About this business
Location details
2004 N Interstate Hwy 35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad
Me sentí muy mal y ni siquiera salieron ala puerta para decir si necesitaba algo Batallé mucho porque no saben español ni yo ingles
Business response:
I am glad to hear that the hotel was clean, but am sorry to hear that we didn’t create a better experience for you during your stay. I sincerely apologize for the service that you experienced. Please know that we will continue to work with all of our staff to ensure friendlier customer service. Also, I wanted to thank you for taking the time to give us your feedback about your visit. Please know that we take these reviews very seriously and use them to improve our ability to meet and exceed our guests’ expectations going for... read more
Never stay here again Staff was unfriendly and property did not have for the pullout couch or pillows. Location
Business response:
Thank you for your direct and genuine comments. Rest assured, we will be looking into the comments you have made about your experience with our front desk staff. We hope to continue to have you as our guest, and look forward to another chance to serve you. Your feedback is taken seriously and we are taking steps to make the guest experience even better.
Horrible. Never again Breakfast wasn't a breakfast for any adult. Wifi didn't work. Tv didn't work. Phone didn't work. Horrible Like the person at the front desk
Business response:
Thank you for your comments. What you experienced during your stay are were the final stages of our renovation. We apologize for any inconvenience this may have caused. Hopefully, you'll visit us again when all our new offerings are ready. We can't wait to show them off!
Disappointing Hoping there’s construction going on and not that it just looks like it’s falling apart. AC unit in room was so loud every time it turned on sounded like it was overworking itself and about to go out. Would wake us up every time. Our room was on 1st floor but heard staff mention to another client some elevators weren’t working.
Business response:
Thank you for your feedback. We apologize for the issue regarding the A/C. Your comments will be shared with our maintenance staff so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs.
This was the worst experience I have had with booking.com. The TV didn’t work at all (they told Me to contact booking for a 20% discount because of the TV), the floors were so dirty you had to wear shoes, there was zero breakfast (I booked because I had band kids and had planned on the breakfast) there was nothing. The elevators didn’t work. The room across from us was smoking and it smelt aweful. I would not recommend this hotel to anyone the stay was not enjoyable. The lady at the front desk was very nice and professional.
Business response:
Thank you for your feedback. We apologize for the issue that you excperiened during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs.
No good at all I had to pay for a moldy room even when discounted I only slept. 4 hours before work because my son got sick from moldy room had to leave and get another hotel . Thanks to front end supervisor but my stay should’ve been free . Revamp or close down no iron in the room Mold in bathroom and room son had an asthma attack in middle of night
Business response:
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience.
Not clean , not worth the $177 I paid Everything else was horrible . The towels were dirty. We asked for more and they said they couldn’t bring us any till the morning because they didn’t have any available. The water took a very long time to warm up. The bed was very uncomfortable. In the middle of the night, I started itching. It actually woke me up, the room was hot even when the AC was on. It was just very clean. There was other peoples hair on the floor and in the bathtub. It also had a musty old smell The front desk cl... read more
Business response:
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review, especially the odor you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel.
Disappointed Bed slopes to the middle. No light on one bedside table. Bathroom fan very loud. Pillows were too soft. Breakfast a joke! Location is good! Good for our dog.
Business response:
Thank you so much for taking the time to give us your feedback on our property. We are always striving to improve our property and genuine feedback is the best way for us to do that. We hope that you will visit us again the next time you are in the area.
Frequently asked questions about La Quinta Inn & Suites Austin North - Round Rock
How is La Quinta Inn & Suites Austin North - Round Rock rated?
La Quinta Inn & Suites Austin North - Round Rock has a 3.2 star rating with 3,755 reviews.
When is La Quinta Inn & Suites Austin North - Round Rock open?
La Quinta Inn & Suites Austin North - Round Rock is closed now. It will open tomorrow at 12:00 p.m.