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La Quinta Inn & Suites Austin North - Round Rock
- Hospitality
- Round Rock, TX
About this business
Location details
2004 N Interstate Hwy 35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Poor
Fair
Bad
Fair Dogs was barking late night and early morning people hanging out in the parking lot very uncomfortable
Business response:
Dear Guest, Thank you for your feedback. We're sorry to hear about the disturbances caused by noise and the parking lot situation. Your comfort is important to us, and we will address these concerns to enhance the experience for our guests. We appreciate you bringing this to our attention. Sincerely, Hotel Manager
Bad The hotel was very nasty and not clean. The bath towels had a horrible smell and a bug was on one. The counter in the bathroom under the sink was dirty and nasty. The mattress was terrible. Housekeeping never came to clean my room or bring me towels after calling the front desk. Location.
Business response:
Dear Guest, We sincerely apologize for the cleanliness issues you encountered during your stay. This is not the standard we strive to uphold. Your feedback regarding the towels, bathroom cleanliness, and housekeeping is vital, and we will address these matters immediately. Thank you for bringing this to our attention. Sincerely, Hotel Manager
Poor
Bad
Disappointing Floors in room were not clean. Hallway carpet needed cleaning Room prices were not honored to my Booking.com reservation. Blamed it on Booking.com There was not a manager on duty to discuss with me. Staff members did not speak good English. Hard to Confer with them Clean sheets and towels
Business response:
Dear Guest, Thank you for your feedback. We're glad you appreciated the clean sheets and towels, but we sincerely apologize for the cleanliness issues with the floors and hallway carpet. We're also sorry for the confusion regarding room pricing and the language barrier with our staff. Your concerns are important, and we will address them to improve our services. We hope to have the opportunity to provide you with a better experience in the future. Sincerely, Hotel Manager
Bad
Frequently asked questions about La Quinta Inn & Suites Austin North - Round Rock
How is La Quinta Inn & Suites Austin North - Round Rock rated?
La Quinta Inn & Suites Austin North - Round Rock has a 3.2 star rating with 3,789 reviews.
When is La Quinta Inn & Suites Austin North - Round Rock open?
La Quinta Inn & Suites Austin North - Round Rock is closed now. It will open at 12:00 p.m.