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La Quinta Inn & Suites Austin North - Round Rock
- Hospitality
- Round Rock, TX
About this business
Location details
2004 N Interstate Hwy 35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
I wasn't impressed and I will not recommend this hotel. We had to go outside to in order to get to the elevator in order to get to our room. I had to go to the laundry mat to wash our towels due to the hotel running out of towels. The hotel was completely booked, which is a good thing, but there was only one breakfast representative, and she couldn't handle replenishing breakfast for the amount of guest that were there. The location was perfect, I was close to the school where my son football tournament was located.
Nice location great staff housekeepers friendly and helpful the rooms had roaches plugs didn’t worm The room plugs stairs corroded waffle maker didn’t work Everything was bad roaches in the room plugs didn’t work refrigerator didn’t work clock didn’t work iron didn’t work door didn’t lock fan in restroom didn’t work it was nasty patched over paint work
Business response:
Dear Guest, Thank you for your detailed feedback. While we’re glad to hear that you found our location and staff to your liking, we sincerely apologize for the numerous issues you experienced during your stay. Your comments about cleanliness and maintenance will be addressed with our team to ensure improvements are made. We appreciate your input and hope to provide a better experience in the future. Sincerely, Hotel Manager
The stay was fun and great. Downside was the Wi-Fi my boys really couldn't play their game. My boys liked the breakfast and the gym. We loved all the shops and restaurants near by.
Business response:
Dear Guest, Thank you for your wonderful review! We're delighted to hear that you and your boys enjoyed the breakfast, gym, and nearby shops and restaurants. We apologize for the Wi-Fi issues and will work to improve connectivity for future guests. We hope to welcome you back for another fun stay! Sincerely, Hotel Manager
Disappointed The Staff stole my one of a kind special edition adidas tracksuit jacket. I left it in the closet call back maybe 2 hours after check out and they couldn’t find it. Location
Not a good experience, rooms not clean The room was dirty, roaches, it had a funny smell,
Business response:
Dear Guest, We apologize for the unsatisfactory experience you had at our hotel. Cleanliness and pest control are top priorities, and we regret that your room did not meet our usual standards. This is unacceptable, and we will investigate this issue immediately to identify and address the root causes. Please accept our sincere apologies for the inconvenience. We value your feedback, as it helps us improve our services. We hope you will give us another opportunity to provide you with a better stay in the future. Sincerely, Ho... read more
Alright for the price, but mold in shower Mold in the shower, broken door handle, overall just a bit unclean, breakfast was basically nothing Inexpensive and convenient location
Business response:
Dear Guest, Thank you for your feedback. We're glad the location and price point were suitable, but we regret the issues you encountered with the cleanliness and maintenance of the room. The mold in the shower and broken door handle are unacceptable, and we will address these problems right away. Additionally, we will review our breakfast offerings to ensure we provide a more satisfactory experience. Your comments help us identify areas that need improvement. Please accept our apologies for the inconveniences, and we hope yo... read more
Fair
Crappy The sheets were dirty uploaded to pic to number that texted me the coffee maker still had grounds in it from previous people and the AC was dirty with mold The room and the bathroom tub was great
Business response:
Dear Guest, Thank you for your review. We're glad to hear you enjoyed the room and bathroom tub, but we sincerely apologize for the cleanliness issues you experienced with the sheets, coffee maker, and A/C. Your feedback is invaluable, and we will address these concerns with our housekeeping team to ensure better standards. We appreciate your input and hope to provide a much improved experience in the future. Sincerely, Hotel Manager
Not everyone has a bad attitude here. But smell ur whole bed before u actually settle in On my second day I made crew aware that my bed had a scent of urine. Morning staff was apologetic but not really convincing. Now evening front desk lady was just not having it. As I walked it I just wanted to make sure that the urine smell was taken care of. Which she responded that my room wasn’t cleaned because I didn’t request it. When it was the first thing I did in the morning because I didn’t wanna wake anyone up in the middle of t... read more
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the issues you encountered, particularly regarding the cleanliness of your room and the lack of empathy from our staff. Your feedback is crucial as we work to improve our service. We’re glad to hear the cleaning staff was helpful, and we will address the concerns you've raised to ensure a better experience for future guests. We appreciate your understanding and hope you’ll consider staying with us again. Sincerely, Hotel Manager
Frequently asked questions about La Quinta Inn & Suites Austin North - Round Rock
How is La Quinta Inn & Suites Austin North - Round Rock rated?
La Quinta Inn & Suites Austin North - Round Rock has a 3.2 star rating with 3,755 reviews.
When is La Quinta Inn & Suites Austin North - Round Rock open?
La Quinta Inn & Suites Austin North - Round Rock is closed now. It will open tomorrow at 12:00 p.m.