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La Quinta Inn & Suites Austin North - Round Rock
- Hospitality
- Round Rock, TX
About this business
Location details
2004 N Interstate Hwy 35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad Are room was still dirty and the bed mattress had blood on the corner and the middle of the bed,the TV was going off all the time we had to call the front desk every time it went off so they can turn it on,we were eating breakfast and all the lights came off on the dinning room because there was a lot of things on that's what the lady from the kitchen said,and back door always stay open...
Business response:
Dear Guest, Thank you for sharing your concerns. We sincerely apologize for the issues you faced during your stay, including the cleanliness of your room, the TV malfunction, and the dining room lighting problems. Your safety and comfort are our priorities, and we will address these matters with our team immediately. We appreciate your feedback and hope to improve your experience in the future. Sincerely, Hotel Manager
Not part of the team! It looked like someone had slept on one side of the bed because it was not like the other side that looked smooth and clean.. There were black pieces of something on the sheets and also a couple stains We liked our, but didn't get to enjoy it because the sheets were dirty. We asked to have them changed and were told they would get housekeeping to change them. Almost 5 hours went by and still no clean bedding. When I went to the desk to ask about it, the attendant was very rude and snapped at me and went... read more
Very Poor
A horrible gross nightmare! Where do I start…the unfriendly host, dirty looking parking lot,due to construction you enter the back not sure if there’s even an elevator because there’s stairs outside leading to the floors! None of this was stated on the description. Good thing I got a room on the 1st floor my mom is handicap and wouldn’t have been able to use the stairs!! The “breakfast” was cold cereal! By 9am breakfast was over. Beds had “hair” all over the sheets it was the worse night. Never again Nothing. Regretted booki... read more
Business response:
We sincerely apologize for the issues you experienced during your stay. Your concerns will be shared with our housekeeping team. Rest assured, your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us and we hope to see you soon.
Fair My tv never worked, stayed 9 days without television It was quiet
Business response:
Thank you for your review of your experience with your guest room. At our property, we often utilize guest reviews to help us improve our hotel operations. We’ve reviewed your feedback with our hotel team and are now actively taking steps to freshen our guestrooms. We appreciate your time in reviewing our hotel and look forward to seeing you during your next visit to the area.
New staff and management needed. The lobby smelled like mildew, the elevator was dirty and constantly malfunctioning. The staff was unaware or purposely oblivious to the dirty, unkept conditions. Worst of all house keeping ignored cleaning my room for 3 days straight. After the second day, I stopped by the front desk on my way out in the morning and told them of the issue and requested that my room be cleaned. We'll when I came back in that evening, my room still was not cleaned. It was close to where I had to work.
Business response:
We sincerely apologize for the issues you experienced during your stay. Your concerns will be shared with our housekeeping team. Rest assured, your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us and we hope to see you soon.
Poor Muy viejo Nada
Business response:
Thank you for your comments. What you experienced during your stay are were the final stages of our renovation. We apologize for any inconvenience this may have caused. Hopefully, you'll visit us again when all our new offerings are ready. We can't wait to show them off!
Disappointed Didn't like the roaches or the dripping ac unit that prevented us from getting quality rest
Business response:
Thank you for your feedback. We apologize for the issue regarding the A/C. Your comments will be shared with our maintenance staff so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs.
Disappointing
Frequently asked questions about La Quinta Inn & Suites Austin North - Round Rock
How is La Quinta Inn & Suites Austin North - Round Rock rated?
La Quinta Inn & Suites Austin North - Round Rock has a 3.2 star rating with 3,755 reviews.
When is La Quinta Inn & Suites Austin North - Round Rock open?
La Quinta Inn & Suites Austin North - Round Rock is closed now. It will open tomorrow at 12:00 p.m.