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La Quinta Inn & Suites Dallas Grand Prairie South
- Hotels
- Grand Prairie, TX
About this business
Location details
2131 West I-20, Grand Prairie, TX, 75052, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair Spots on sheets and refrigerator didn't get cold.
Business response:
Dear Guest, Thank you very much for your stay. Please accept our apology for the inconvenience. We will work hard to score more on your next stay. Have a nice day.
Bad The customer service was horrible. They overbooked my hotel and put me out in the cold. The excuse was that my credit card was wrong after showing them that it was perfectly ok and the mistake was on their end. Nothing
Business response:
Dear Guest, "Thank you" for your business and feedback. Please accept our apology for the inconvenience. Please know, we are doing a detailed research on this feedback and we promise an improvisation from here. Best Wishes..
Looks like if it is normally very good, but not when we stayed. Feel we payed a lot more than fair We stayed 5 nights. Only had hot water for one day. "Plumbers" were "fixing" the problem, but hot water didn't get to the 4th floor. Was very frustrating, though I understand that are things that can happen, when we arrived to our reservation, they told us we might not have hot water for 6 hours at the most, and most likely if it really would take that long, we would get a discount on that first day... Well, "surprisingly" I as... read more
Business response:
Dear Guest, Thank you very much for your stay. Please accept our apology for the inconvenience. We will work hard to score more on your next stay. Have a nice day.
Bad
Fair
This place was not travel friendly Nothing They had NO water at check in and NO HOT WATER until "further notice" this was no where on their site nor posted at checking. Then at check out the worker behind the counter charged me extra, I had to call the manager to get it corrected
Business response:
Dear Guest, Thank you very much for your stay. Please accept our apology for the inconvenience. We will work hard to score more on your next stay. Have a nice day.
Disappointing I didn't get to stay at this facility. After driving over 4 hrs to get there, I was informed there would be no hot water for approximately 72 hrs. I had to cancel the location and book another one. N/A
Business response:
Dear Guest, Thank you" for your business and feedback. I apologize if we fell any short to your expectations. This feedback is being discussed with our hotel team for education and improvisation purposes. We promise to exceed your expectations on your next stay with us. Best Wishes.
Bad
Good I forgot my jewelry and called before the day staff arrived ( I left at 3:00am). I told them I would be back through Dallas in a little over a week. I was told to make sure i bring my ID that I used at check in. When I went back on May 29 I was told that my jewelry was given to someone in my party. It was only my husband and I and we were on our way to Colorado. The manager’s name is Sylvia. I asked them to question the person who said it was given to someone in my group. I have never heard back from the hotel or bookin... read more
Business response:
Dear Guest, Thank you very much for your stay. Please accept our apology for the inconvenience. We will work hard to score more on your next stay. Have a nice day.
Frequently asked questions about La Quinta Inn & Suites Dallas Grand Prairie South
How is La Quinta Inn & Suites Dallas Grand Prairie South rated?
La Quinta Inn & Suites Dallas Grand Prairie South has a 4.2 star rating with 4,686 reviews.
When is La Quinta Inn & Suites Dallas Grand Prairie South open?
La Quinta Inn & Suites Dallas Grand Prairie South is closed now. It will open at 12:00 p.m.