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La Quinta Inn & Suites DFW Airport West - Bedford
- Hospitality
- Bedford, TX
About this business
Location details
1809 Hwy 121, Bedford, TX, 76021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Horrible customer service We came from Oklahoma to visit Six flags over texas. My son had to be taken to the ER from the park due to a heat stroke. I called the hotel to inform them that we would not be staying in Texas and would be driving back to Oklahoma after getting discharged. They refused to work with me didn’t offer me credit or allowed me to cancel my reservation due to our family emergency the front desk wouldn’t even allow me to speak to the manager
Business response:
Hello, Thank you for the review. I am sorry for your frustration and I hope your son is ok. You booked your reservation through Booking.com, and it follows the cancellation policy. You would have needed to go through Booking.com to try to get a cancellation. I have contacted Booking.com and they said that you did not reach out to them at all and there are no messages on the Booking.com portal. We cannot cancel reservations at the hotel when they are made through a third party website, the front desk agent let you know this w... read more
I wouldn’t stay here again, drive to the airport yourself The attitude of the front desk. I called in advance for the shuttle I was never told it would cost $25 a night. I used to work at a hotel we never charged for the shuttle. I called and the girl gave me the times ect but she failed to mention the fee for the shuttle until I was in Dallas. Nowhere on booking did it mention it either. I ended up just sleeping like 3 hours and taking my truck to the airport so I wouldn’t give them any more business. The location has a lot... read more
Business response:
Hello, When you called you never mentioned that you needed to park your car here at our hotel, our shuttle service is free but parking your car at the hotel while you are gone, is not free. That is a package reservation deal, which you did not book nor pay for. We explained to you that the charge would be $25 (once, not per night) more to change to the package PARKSLEEPFLY. We cannot and will not let people park their cars here while they fly out for free. We are not a parking service, I am sorry that you were not happy abou... read more
Disappointing
Fair The people next door had a party..kept us up till 4am. . Clean, comfortable
Business response:
Thank you for the review, Marta. I am very sorry that you were happy with your stay at our hotel. If we know that there is a disturbance, our front desk agents will make sure that it is resolved immediately. We do hope you give our hotel another try in the future.
Wouldn't stay there again It's pretty bad when the airport has better quality tp than the hotel you're staying in. The whole 3rd floor smelled like cigarettes and weed in a "non smoking" hotel. The whole bathroom counter was broken in half with pieces just sitting in place and nothing to hold them there. The a/c made a loud noise all night. Located right off the freeway, and Free airport shuttle. The room was quite large and spacious with a microwave and decent size fridge
Business response:
Thank you very much for the review, Mrs. McP. We apologize that you were not happy with your stay. We try to make sure that there are not any guests that break the rules about smoking while in our hotel, but unfortunately not everyone likes to follow the rules, we do kick the people out that break the no smoking rules. We do hope you give us another chance in the future.
Disappointing On check-in was given a dirty room. the bad was unmade. I told staff I was asked if I was sure. the location. the staff was friendly.
Business response:
Thank you so much for the review, Brandi. We are very sorry about the mixup, we had someone check out early that day and the system put the room as rentable. I am glad we were able to move you to a room immediately, but I am very very sorry for the inconvenience. We try really hard to make sure all guests are happy.
Mediocre and expensive. The price. The food quality for breakfast. The cleanliness. The poor quality plumbing. The bed was hard and uncomfortable. The HVAC in the room barely worked. The thermostat on the wall didn't work. HVAC in the hallway didn't work. They were using portable HVAC system with exhaust attached to a makeshift window. I worked but not safe or attractive in my opinion. I honestly want some of my money back. Toilet, sink, and tub all had slow drain/stopped up. Had to be plunged twice. Hall,m and elevator were... read more
Business response:
Hi, Mr. Bennett, thank you for the review, and we are terribly sorry that you did not enjoy your stay with us. I do not have any complaints filed for you, we would have gladly switch your room, had you have let us know that you were unhappy.
HORRIBLE What did I like...NOTHING. In fact after my awful experience of being left in the cold at DWF waiting for Hotel shuttle for over 3hrs I finally end up at the hotel late in the night and got a room with the toilet making noise from the water tank throughout the night. When I spoke with manager about the poor service she could only tell me that passengers have to wait that long for shuttle...so be it, talk about POOR customer service. Besides Lisa at front Desk and driver who apologized, I don't think anyone CARED. Th... read more
Business response:
Hello Mr. Adjei, Thank you for the review of our hotel, I am sorry that you were unhappy, but like I tried to tell you on the phone, I cannot give you a full refund because you had to wait on the shuttle, during a time when hundreds of passengers were stranded due to weather. Our shuttle was picking up people constantly at the airport. We apologize that your flight was canceled but we tried our best to get everyone picked up in a timely manner. We were able to pick you up inside of 1 hour after calling. I hope you have a goo... read more
Fair More comfortable pillows/mattress
Business response:
Thank you for the review of our hotel. I apologize that you were not 100% happy with your stay. We strive to make sure every guest is happy while at our hotel. I hope you give us another chance in the future.
Frequently asked questions about La Quinta Inn & Suites DFW Airport West - Bedford
How is La Quinta Inn & Suites DFW Airport West - Bedford rated?
La Quinta Inn & Suites DFW Airport West - Bedford has a 4.1 star rating with 3,314 reviews.
When is La Quinta Inn & Suites DFW Airport West - Bedford open?
La Quinta Inn & Suites DFW Airport West - Bedford is closed now. It will open tomorrow at 12:00 p.m.