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La Quinta Inn & Suites DFW Airport West - Bedford
- Hotels
- Bedford, TX
About this business
Location details
1809 Hwy 121, Bedford, TX, 76021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Remember you get what you pay for. The breakfast was horrible. Same stuff everyday for 5 days. The ac unit was broken and kept running and couldn’t keep it cool. The bathroom had broken floor tiles that stuck to your feet when you walked on them and the tub had stains. Right off the highway and had a few gas stations close.
Business response:
Thank you for taking the time to share your feedback. We’re glad our convenient location near the highway and nearby gas stations was helpful during your stay. However, we sincerely apologize for the issues you experienced. The concerns you mentioned regarding the breakfast variety, the AC unit, and the condition of the bathroom are not reflective of the standards we strive to maintain. Guest comfort and cleanliness are extremely important to us, and we regret that we fell short during your visit. Your comments have been sha... read more
Scammed I was disappointed because the hotel advertises a 24-hour shuttle service on Booking.com. However, when I arrived, I waited for the shuttle and eventually had to call, only to be told that it operates only until midnight. The availability of a shuttle is something I specifically consider when booking a hotel. If it had been clearly stated that the shuttle does not run 24 hours, I would have chosen a different place to stay. That said, I’m giving an extra star for the sweet lady at the reception in the morning
Business response:
Thank you for sharing your feedback. We sincerely apologize for the confusion regarding our shuttle hours and understand how important this amenity is when selecting a hotel. We are reviewing our listings to ensure our shuttle schedule is clearly communicated moving forward. We truly appreciate your kind words about our front desk associate and will be sure to share your comments with her. Thank you again for your feedback, and we hope to welcome you back in the future.
It was fine. Sloppy house cleaning. No hair dryer. TV signal bad. Location and cost
Business response:
Thank you for taking the time to share your feedback. We’re glad to hear that you found our location and pricing satisfactory. That said, we sincerely apologize for the issues you experienced with housekeeping, the TV signal, and the absence of a hairdryer. This is not the level of comfort or attention to detail we strive to provide. Your comments have been shared with our teams so these matters can be addressed promptly. We truly appreciate your feedback, as it helps us improve, and we hope you’ll consider giving us another... read more
Disappointing
Poor
Poor The hotel itself was dirty. The elevator was dirty and smelled like smoke. The walls are also paper thin from late at night ti early morning i heard every single sound and noise in the rooms next to us. The room to the right of us has kids yelling and their tv could be heard from outside the room I liked the location of the hotel
Business response:
Hello, thank you for your feedback. I am so sorry you had a bad experience while staying at our hotel. We will work harder to make sure this does not happen again and disadvantage our guests. I have addressed all the matters with the relevant staff members and will continue to work better on our preventative maintenance. We hope you will come see us again, so we can redeem ourselves and give you a better experience next time. Have a good day.
Disappointing Not clean the room had a very bad smell i was not able to sleep the entire night The staff are nice
Business response:
Hello, thank you for your feedback. I am so sorry you had a bad experience while staying at our hotel. We will work harder to make sure this does not happen again and disadvantage our guests. I have addressed the matter with the relevant staff members and will continue to work better on our preventative maintenance. We hope you will come see us again, so we can redeem ourselves and give you a better experience next time. Have a good day.
Outdated, not clean, broken things in room, smoke detectors covered in plastic, slow staff response. The sofa bed was broken after we were moved to an “upgrade”‘from our two queen bed to a king and sofa. They had no roll away bed, or other room. It was after midnight I had 6 hours to sleep and spent one of them dealing with this!! The wall are stained, peeling paint, stains on furniture, dirty shower, rusty hinges, musty smell, thin walls and slamming doors. Location and parking
Aweful! I’d send more photos if I could. Filthy, the elevator was never vacuumed, the room had no hair dryer, no cups with the ice bucket, the complimentary bar of soap to wash your hands was a crushed mess, the clock time was never set (I’m old, I can’t seeing the print on the clock to set the time correctly) the elevator button was destroyed and open, and we never got hot water to shower the first day we slept in late, it was only 9:30. I was freezing! The water I was tepid! I have never stayed at a hotel anywhere that did... read more
Business response:
Hello and thank you so much for the feedback. I am sorry that you were not happy with your stay. I do wish that you would have called the front desk. We never received one complaint about hot water, and I personally vacuum the elevator several times a day. It gets used a lot and people bring stuff up and down. I apologize that it got dirty. Hair dryers are at the front desk for anyone to use, we try to keep them in the rooms but they often get taken. I hope you have a great New Year!
Frequently asked questions about La Quinta Inn & Suites DFW Airport West - Bedford
How is La Quinta Inn & Suites DFW Airport West - Bedford rated?
La Quinta Inn & Suites DFW Airport West - Bedford has a 4.1 star rating with 3,544 reviews.
When is La Quinta Inn & Suites DFW Airport West - Bedford open?
La Quinta Inn & Suites DFW Airport West - Bedford is closed now. It will open tomorrow at 12:00 p.m.