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La Quinta Inn & Suites DFW Airport West - Bedford
- Hospitality
- Bedford, TX
About this business
Location details
1809 Hwy 121, Bedford, TX, 76021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very Poor
We booked two night but left after one. There is a charge for dogs but not mentioned anywhere. It was not clean and the elevator was super loud by our room. The air conditioner sounded like a jet engine taking off ever time it turned on. I like that they allowed dogs. The location was good. The area for pets was good with clean up stations.
Fair Bed was uncomfortable and pillows were thin. Sheets and comfortable had stains which I wasn't a fan of. I expected more for the money and from previous reviews. Hospitality and support were great.
Business response:
Hello Justin. Thank you so much for your review. We take our guests feedback very seriously and apologize you were not 100% satisfied with your stay. I will share this with our staff and will strive to do better. We do hope you will choose to stay with us again in the future. Have a great day!
Unfair and uncaring manager They claim to have changed their pet policy and charged me even though their policies on booking.com clearly say that there is no extra charge. I tried to speak with the manager, April, since both the night and morning attendants spoke with her on the phone on my behalf, but she still made them charge me and she was not around when I checked out in the morning, so the attendant took a message, and she never called me. Very clean and nice. The front desk clerks were friendly.
Schandalige service Na een lange vlucht kwamen we (gezin met 3 jonge kinderen) aan in het hotel en was onze kamer geannuleerd. Terwijl wij onderweg waren, hebben ze ons gemaild. Omdat we niet reageerden (wat uiteraard niet kon vanuit het vliegtuig) hebben ze onze kamer geannuleerd. We konden kiezen voor een andere kamer tegen een veel hogere prijs. Afgesnauwd door de manager en 'op straat gezet' met drie kleine kinderen na 20 uur reizen. Gelukkig vonden we nog een kamer in het Clarion Inn & suites DFW North. Veel goedkoper e... read more
Business response:
Hello and thank you for the review, and I am very sorry that we couldn't hold your room, with a declined credit card. Your reservation was canceled because your credit card declined and we sent you messages the day before and the day of, with no response. We waited until the last minute we could to cancel the room but unfortunately we were not able to hold the room any longer with no communication. When you did call the hotel, it was to be picked up from the airport and we let you know what happened and went ahead and brough... read more
false advertising on site- airport shuttles in AM pre-reserved only for pilot trainee the rudest manager I have ever experienced check in person tried to be nice even though the manager was horrible
Business response:
Hello Mr. Thomas Gasper, thank you for the review. Your children had to come back to the desk after you checked in to apologize to Jane, our front desk agent, about how you treated her. The reason I was rude to you was because you were treating our employee, Jane, badly. We value your business, but we will not let our staff get treated badly, we value our staff and we want them to be happy while they are working. I do hope you have a good day. Also, you were able to use our shuttle, we picked you up from the airport and deli... read more
Disappointing
Our booking was cancelled. We hate that they cancelled on us, but they kept giving us the run around. So we just left it at that. They cancelled on us before we got there, so we never got the room...
Disappointing they didn’t have the room I booked. pretty disappointing after a long day of flying
Business response:
Thank you for the review, Matthew. We apologize about the mix up with your room, but we did upgrade you to our biggest suite free of charge. We try to make sure that everyone has the room they want but sometimes things come up, there might be a broken AC and in this Texas heat, we try to make sure every room has a working COLD AC. Again, we apologize for the inconvenience, being disappointed after a long day of travel is terrible.
Frequently asked questions about La Quinta Inn & Suites DFW Airport West - Bedford
How is La Quinta Inn & Suites DFW Airport West - Bedford rated?
La Quinta Inn & Suites DFW Airport West - Bedford has a 4.1 star rating with 3,314 reviews.
When is La Quinta Inn & Suites DFW Airport West - Bedford open?
La Quinta Inn & Suites DFW Airport West - Bedford is closed now. It will open tomorrow at 12:00 p.m.