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La Quinta Inn & Suites DFW Airport West - Bedford
- Hotels
- Bedford, TX
About this business
Location details
1809 Hwy 121, Bedford, TX, 76021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
We were thinking about staying someplace else because it was so nasty The room smelled so bad the bathroom was disgusting. There was no toilet paper ,no trash bags in the trashcan, hair in the nasty bathtub ,hair and dust all over the bathroom floor. The sheets were dirty. The mattress was disgusting. There was dust and dirt all over the TV And everywhere you looked. The staff was nice But that’s about it sorry
Business response:
Thank you for taking the time to share your feedback. While we’re glad to hear that you found our staff to be kind and welcoming, we are truly sorry that the cleanliness of your room did not meet expectations. This is not the standard we strive to provide, and we sincerely apologize for the condition you encountered. Your comments regarding the bathroom, linens, and overall cleanliness have been shared with our teams so that immediate corrective actions can be taken. We take matters like this very seriously and are actively ... read more
Very dirty. Pet urine smells. Please get rid of your carpet. It was filthy and the carpets smelled like dog urine. I almost left and rolled the dice to go to another location. I liked the location.
Business response:
Thank you for your feedback. We’re glad to hear you appreciated our location, but we are truly sorry to learn about the cleanliness issues you encountered during your stay. What you’ve described is completely unacceptable and not reflective of the standards we strive to maintain. Cleanliness is one of our top priorities, and we regret that we fell short in your case. Your comments regarding the condition and odor of the carpets have been shared with our teams for immediate attention and corrective action. We understand how f... read more
naja es gibt alternativen kein föhn und kein kaffee im zimmer personal mal sehr kompetent aber auch nicht service bereit
Business response:
Thank you for your feedback. We’re sorry to hear that your stay did not fully meet your expectations. We appreciate you pointing out the absence of a hairdryer and in-room coffee—these are important amenities, and we’ll review how we can better improve the in-room experience. We’re also concerned to hear about the inconsistency in service you experienced. Providing friendly, attentive service is a top priority for us, and your comments will be shared with our team so we can continue to improve and ensure a more consistently ... read more
Bugs beware Dirty my daughter got bit by something in our room we complained and asked to check out and not stay a second night they said we wouldn’t be charged for the second night but still charged us. Location
Business response:
Thank you for taking the time to share your experience. We’re truly sorry to hear that your stay was uncomfortable and that your daughter had any issues during your visit. Keeping our rooms clean and safe for every guest is very important to us, and we take your concerns seriously. Your feedback is invaluable and helps us continue improving. We would love the chance to welcome you and your family again and provide a stay that fully meets your expectations in the future.
It was okay, but I doubt we would stay there again. There was only one elevator and it didn’t always work. They had to shut it down and my husband who is in a wheelchair and can’t use the stairs, was stuck for a bit. We were put on the 4th floor instead of the first floor. Also, the room smelled like gas. It was a perfect location for us. The wheelchair room was big and easy for us to get in to the bathroom.
Business response:
Thank you for taking the time to share your experience. We’re very glad to hear that you enjoyed our convenient location and that the wheelchair-accessible room provided the space and ease you needed. However, we are truly sorry for the challenges you encountered during your stay. We understand how critical reliable elevator access is, especially for guests with mobility needs, and we sincerely apologize for the inconvenience and distress caused when it was temporarily down. Additionally, we regret that your room placement d... read more
Fair
I will never stay at another LaQuinta if this is what they are like. As an example, I went down to breakfast at 8:00am and just squeezed out one waffle batter The person behind me asked about the waffles and the kitchen person said there is no more batter and I am not making any more. WOW! My room--it definitely needed dusting; there were visible rings from cups/coffee cups (?) from prior guests, the bathroom door was sticky when touched as was the entry door; the furniture was beat up and some of the edging ripped off and l... read more
Business response:
Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet the standards we strive to provide. We are especially concerned to hear about your experience at breakfast. Our goal is to ensure that all guests have access to the full breakfast offerings during service hours, and we are addressing this with our team to ensure items are replenished appropriately and that guests receive courteous service. We also regret that the cleanliness and condition of your room did not meet expecta... read more
One of the worst stays I have ever had. My room was not very clean, I did not have an iron or a blow dryer. I called for an iron and they did bring it up. The guest above me were stopping until three in the morning and I was very itchy in the bed. This was a horrible stay, I am very disappointed. N/A
Business response:
Thank you for sharing your feedback. We are truly sorry to hear that your stay was such a disappointing experience. Cleanliness and guest comfort are top priorities for us, and it is concerning to learn that your room did not meet expectations. Please know that your comments have been shared with our teams for review and follow-up. We are also reviewing our room inspection procedures to ensure all essential amenities, such as irons and hair dryers, are properly in placed prior to arrival. We regret the disturbance caused by ... read more
Updates needed The hot tub and pool need to be resurfaced because it has a very rough pebble like finish whis is harsh and scraped my foot stepping into hot tub. Plus the pool area wasn't cleaned for more than 12 hours. Bed comfortable. Breakfast selection. Especially the Tx shape waffle. However the waffle batter dispenser needs fixing.
Business response:
Thank you for taking the time to share your experience. We’re so glad you enjoyed the comfortable bed and our breakfast selection — especially the Texas-shaped waffle! We sincerely apologize for the issues you experienced with the waffle batter dispenser and in our pool and hot tub area. Your comments regarding the surface texture and cleanliness are taken very seriously, as guest comfort and safety are top priorities for us. We are addressing the dispenser issue, and we are reviewing the condition and cleaning schedule of t... read more
Frequently asked questions about La Quinta Inn & Suites DFW Airport West - Bedford
How is La Quinta Inn & Suites DFW Airport West - Bedford rated?
La Quinta Inn & Suites DFW Airport West - Bedford has a 4.1 star rating with 3,544 reviews.
When is La Quinta Inn & Suites DFW Airport West - Bedford open?
La Quinta Inn & Suites DFW Airport West - Bedford is closed now. It will open tomorrow at 12:00 p.m.