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La Quinta Inn & Suites DFW Airport West - Bedford
- Hotels
- Bedford, TX
About this business
Location details
1809 Hwy 121, Bedford, TX, 76021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Nice but not effective When I arrived at the hotel, there was only one employee in the entire building. Although she was attentive, it was difficult to understand the lack of staff. The next day, breakfast was okay, but the juice machine was broken, there were no beverage options, no juice, no water, and all the coffee had run out. I went to talk to the staff, and guess what? There were only two employees in the entire hotel to take care of the reception, kitchen, breakfast, etc. They made an effort to replace the coffee and... read more
Business response:
Hi there! Thank you so much for the review! I appreciate the feedback. I’m so sorry that you were not happy with your stay. I was the manager that was there working breakfast at the hotel when we had people call in due to the flu going around. I was working breakfast and could not leave to go get juice for the machine that had just went down right after breakfast started. As soon as I was able I went to the store and got juice and put in a work order with Florida Natural to get the machine working again. Things happen and my... read more
It was ok Alex was a true sweetheart Yall need another elevator & how thing break like r potty handle r door how the lamp flickered on and r tv dnt want to turn on half the time then when it did it was in Spanish & it took us forever to figure it out The location
Business response:
Thank you for the review. I am so sorry that you were not happy with your stay. I will share your feedback with our team!
great except for the shuttle and water The shuttle service seemed confused. It took me 2.5 hours from booking at the airport to check-in. Water was only warm, not hot! room 121 Breakfast was average
Business response:
Hello, I am so sorry your expectations were not met while staying at our property. We will work harder to make sure our guests are happy and enjoyed the stay.
Fair
Do Not Stay Here I don't recommend this property because: I asked for shuttle when reserving, my primary reason for choosing the property. I called and at 9:15 for shuttle arrival time, and was told "no shuttle". Ubered and was told I needed to arrange shuttle in advance at checkin. I was a stranded airline passenger, never planned to stay in dfw. Front desk cannot speak English, yet, lectured me, put me on hold never picking up, made check-in difficult, couldn't understand me, at all, no matter how much I repeated my reques... read more
Business response:
Thank you for your review. I am so sorry you had a really bad experience. I will definitely be investigating further to follow up with what happened. Obviously its clear there was a misunderstanding and somewhat miscommunication on what occurred this evening. Again I am so sorry this happened and wish things were handled differently. I hope you stay with us again in the future and we will make sure to make things right with you and have you leaving a happy and satisfied customer. I hope you have a good day.
Disappointing and room was very unsanitary not what you expect for a big room especially With your kids first time being
Business response:
Thank you for your review. Your feedback is very important to us and we are so sorry your expectations were not met. We will work harder to do better for our guests and the hotel. Thank you.
Disappointing First thing was their elevator was down and I had to drag all my belongs up the stairs. A/C was making clicking on and off noises all night long, refrigerator was not that cold no matter how high I turned it and then there was used washcloth hanging on the shower rack. We won’t be staying again! It was close to our location and walking distance to food
Business response:
Thank you for the review. I apologize completely about the elevator. This area had a power outage and the power surge caused our elevator mother broad to fry. I will share your feedback with our staff. We strive to make sure all of our guests are happy. I am so sorry that we did not accomplish that.
Very poor upkeep and out dated equipment The elevator was inoperable and the toilet ran them . all night. Plugs too loose for lamps and my CPAP machine. Bed mattress support clip bent and hits calf if getting up. Loose wiring harness sticking out of the wall next to the HVAC unit. . I spoke with staff to advise The staff taking care of the breakfast bar stayed up on everything and interacted with the guest.
Business response:
Thank you so much for the review. I am so sorry that you experience troubles while staying at our hotel. I will share your feedback with the staff and we will improve. Our elevator should be fixed very soon, a power surge fried the mother broad. I hope you give us a second chance in the future.
We will never go back to LaQuinta. The check-in person registered us to a room that someone was already in. They heard us trying to get in and came to the door and they were very upset! Then we had to go to the front desk twice cuz our key didn’t work!!! Waffles and juice for breakfast.
Business response:
Hello Jannette, I am so sorry you and your party had a bad experience while staying with us this past weekend. Unfortunately due to a system outage some of the assigned rooms were mixed up in and I see you were one of the guests whose room assignment was wrong. Again I am so sorry for that and I have shared and addressed my team with all other preventable issues which could have made your stay better because we do want you guys to stay with us again. I have tried to reach out to you to speak with you but have been unable to ... read more
Frequently asked questions about La Quinta Inn & Suites DFW Airport West - Bedford
How is La Quinta Inn & Suites DFW Airport West - Bedford rated?
La Quinta Inn & Suites DFW Airport West - Bedford has a 4.1 star rating with 3,544 reviews.
When is La Quinta Inn & Suites DFW Airport West - Bedford open?
La Quinta Inn & Suites DFW Airport West - Bedford is closed now. It will open tomorrow at 12:00 p.m.