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La Quinta Inn & Suites DFW Airport West - Bedford
- Hotels
- Bedford, TX
About this business
Location details
1809 Hwy 121, Bedford, TX, 76021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Not going back They gave us the key to someone else’s room so we walked in on another couple. Kids running up and down the hall at midnight. Very noisy. The next morning at 9 am the housekeeper didn’t knock but almost came in the room but couldn’t because of deadbolt. Won’t stay there again.
Business response:
Hi Stephanie, I am so sorry you and your family had a very bad experience with your past stay. I really wished we could have fixed things in time with our system outage and it assigning guests to the wrong room. Rest assured this matter had been addressed immediately and we will strive to make sure this does not happen again. Also I have shared all the issues with my team and we will work on doing better for our customers and the hotel. I had tried a few times to reach out to you to speak with you but have been unable to rea... read more
Ok Room smelled of marijuana very strongly (gave me headache all night) they knew of issue because they moved previous person because of it. No remote and couldn’t get till next day, no hairdryer, fridge had a leak and floor was all wet and something very sticky between beds - we covered sticky stuff, avoided wet carpet since just for one night. Remote was brought when asked next morning (we did ask for hairdryer but after 30 min of waiting just checked out and left - if a known issue plz don’t try to push the next person in... read more
Business response:
Hello Rebekah thank you for your review. Your feedback is very important to us. I am so sorry we failed on fulfilling your expectations. Please rest assured I have addressed these matters and my team is getting on top of these issues and that we will strive to do better for our customers and hotel. Hope you have a good day.
Great Location, Great Room...Jasmin Needs to Get It Together At check-in, Jasmin, I think that was her name but can't be sure because she had her Columbia Outwear jacket on covering most of it up. She sat down the entire time and did not greet me when I came in. I said hi to her and she barely responded. She called my room number out when giving me the keys and she only correctly programmed one. The conversation I had with her was You prepaid right? You're staying two nights? Then she recited the "if you need anything just g... read more
Business response:
Hello Elizabeth thank you so much for your rating. We really do appreciate it. Your feedback is very important to us and I am so sorry you had a bad experience with my front desk staff. I will be speaking to Jasmin and my staff members to make sure this does not happen again but that they provide the best customer service for our guests. I do wish you well, and hope your next hotel experience is a much better and enjoyable one. Have a good day.
Primero yo reservé cuarto doble y me dieron cuarto de una cama king y traía a mis 4 niños Parece un motel , tina de baño sucia , toilet descompuesto fui les dije y dijeron que mandarían al de mantenimiento y nunca lo mandaron, cobijas todas rotas muy pobre el hotel Nada
Business response:
Hello, I am so sorry your experience at our hotel was not a pleasant one. I wish things could have been different for your family. Please note your reservation from bookings.com was originally a Grand King Suite which is a 2-room setting with a king size bed in the bedroom and the living room had a pullout couch. Again we are so sorry we could not accommodate with a double queen room as we were sold out on that room type. We hope your next hotel experience will be a much better fitting and enjoyable experience for your famil... read more
Bad S was t Nothing
Business response:
Hello, I am so sorry you did not have a pleasant stay with us. If you would like to further voice your concern I would love to speak with you and find out what the issue was. I do hope you will choose to stay with us again and I will be more than happy to offer you a discount.
I will never stay here again and I would not recommend my friends and family to stay here. The staff was not very friendly. Every time I left and came back I had to get the key fixed cause it wouldn’t work and the staff never apologized for the inconvenience. They acted like it was an inconvenience for them to fix the key card. The air conditioner was so noisy I had to fall asleep with my AirPods on. I liked the location
Business response:
Hello Mario, thank you for your feedback. We do appreciate it. I am so sorry your stay was not a pleasant one. I will be speaking with my front desk staff and addressing this matter as well as maintenance for the air conditioner issue to fix these issues. I do wish you well and hope your next hotel experience is a much enjoyable one. Have a good day.
Great staff, and pool! Everything else Bugs on ceiling, the air conditioners in room were both very loud and squeaky, ice maker in hallway ran all night and was EXTREMELY loud and leaked water all over the floor every morning. Elevator only worked some of the time, and the hot tub was out of order. Breakfast was barely breakfast attendant took 30 mins to replace the eggs which was the only hot item available. The staff!
Business response:
Hello Nicholas, thank you for your feedback. It is very important to us. I wish I were successful in reaching out to you yesterday where I could offer to redeem ourselves and leave you with a better impression of our hotel. I am so sorry you had run into all these issues. If you'd like to reach back to the hotel and speak with me I will be more than happy to speak with you to explain why our hot tub and elevator malfunctioned. All else we take full account and have shared with my team. We wish you well and hope your next hot... read more
Fair The man at the front desk was very nonchalant. I was offered an early check-in at noon, but no room was ready until almost 3. The pool was dirty. The room looked like it hadn't been dusted in months. I wanted to make coffee the next morning, so I ran water through the coffee pot first but lots of black stuff came pouring out so I didn't make coffee. Worst of all I didn't know that I had to get my own towels in the morning from the front desk. I had to walk to the front dest first thing in the morning before washing my f... read more
Business response:
Hi Carrissia, thank you so much for your feedback. We really appreciate as it will help us identify what we can do to fix issues and prevent them from happening again. I am so sorry you ran into some inconveniences while staying with us. I will definitely share this with my team and we will strive to do much better for our customers and the hotel overall. I hope you have a good day.
It was very mid, was expecting a bit better based on the reviews and rating. Staff was amazing! In my room there were two towels that were dirty, had a stain and one had a hair on the front of it. The soap bottle was empty when I went to use it. The sheet bedding was old and worn with it fraying a ton, I had to sleep on top of the other sheet. The staff was very helpful when trying to get the shuttle pickup from the airport and then to take me to the airport as well.
Frequently asked questions about La Quinta Inn & Suites DFW Airport West - Bedford
How is La Quinta Inn & Suites DFW Airport West - Bedford rated?
La Quinta Inn & Suites DFW Airport West - Bedford has a 4.1 star rating with 3,544 reviews.
When is La Quinta Inn & Suites DFW Airport West - Bedford open?
La Quinta Inn & Suites DFW Airport West - Bedford is closed now. It will open tomorrow at 12:00 p.m.