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La Quinta Inn & Suites DFW Airport West - Bedford
- Hotels
- Bedford, TX
About this business
Location details
1809 Hwy 121, Bedford, TX, 76021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Poor Shuttle service was down after they promised it would be good for us. Asked for clean sheets and didn't let them. Hallway smelled of smoke, nothing done about it. Not happy especially with the price Just the location
Business response:
Hello Kari, thank you for the review. I am very sorry that you were not happy with your stay. Our shuttle service is not down, it runs during the times posted online which is 4AM-12AM, we go on a 5 mile radius and to DFW, unfortunately, we do not go to AT&T Stadium, Globe Life or Six Flags. I will speak to our housekeeping staff, but we do change sheets and place clean freshly laundered sheets on each bed daily.
Unclean Bed, No WiFi/ The bed had dirty sheets with blood marks. They informed me they could bring some clean sheets for me to change them out. I had to let them know that I shouldn't have to change them out, which in turn they did come in and change the sheets while I waited. Also the WiFi didn't work the whole time, and when I called to let them know, there was no effort to find out what was going on with the WiFi. Lastly the AC Unit was extremely loud making it hard to hear anything and sleep. The walls were painted purpl... read more
Business response:
Hi Latrisha, thank you for your review. We do take our customer's feedback very seriously and work harder to do better for our guests and strive to exceed our customer's expectations. We are so sorry your stay was not pleasant. I will definitely share with the team. You have a good day!
Beware. Do not stay here. The room and hotel is NOT what you show online. The hotel smells like marijuana. The bed had blood stains on the blanket and something plastic was thrown in the bed. I pray it was cleaned. The hair dryer do not work, the phone did not work, there was only one tv in front of the bed none as pictured in the sitting couch area as indicated online and in the pictures. Toiletries had been half used and put back too little left for 1 shampoo. We had to ask for linens for the fold out couch. During the eve... read more
Business response:
Hello Chris, Thank you for the same review that your mother gave us a few weeks ago from your stay last month. While we appreciate the feedback, this only comes after we informed your mother about you smoking in our hotel and being caught on camera. While some of this review is not correct, we compensated your mom for her being upset. And we did not charge you the smoking fee that we should have. Have a good day.
I’m very upset about the front desk charging me double and still haven’t received my refund My key didn’t work and the reception charged me twice The cleanliness of the room and hote
Bad
Horrible and would not recommend!!! We have stayed here multiple times and holding our tongue. But I’ve had it. It’s hit or miss if you have hot water, they don’t put trash bags in the receptacles. And from the beginning the evening clerk has never charged a pet deposit, then on next stay decided to charge us. I asked why, they said it was policy . I said you never charge us on previous stays. Then , we are here now. Went to purchase 2 waters which the sign states $1, but she charged $2, because the sign hadn’t been changed.... read more
Business response:
Hello, Thank you for the review of our hotel, I’m sorry that you are not happy. We do not have any issues with hot water. In the policy when you booked this room it clearly states that we charge for pets. I am aware that we did a courtesy to you in the past and not charge when you were upset but in our policy we do charge for pets, we did not even charge you this time again because you were yelling so loudly in the lobby about our policy. Our prices for water and other drinks and food are posted, our bottled water is $2.
Comfy bed, the rest was really lacking. Poor maintenance and cleanliness. Housekeeper didn’t speak English but seemed friendly. Others looked like they would rather shoot you than smile. WORST thing was the loud AC unit in our room. Very loud and didn’t work well. Property overall seemed poorly maintained. Breakfast was ok but whoever was cooking was understaffed severely. People standing all around waiting on food. Poor service and no smiles.
Business response:
Hello Sharon, Thank you for your review. We take all feedback very seriously and have spoken with our staff. Our motto is to provide the best customer service, so I sincerely apologize those expectations were not met. We will take this as a training tool, and strive to do better moving forward. We wish you and your family well and have a great day!
Poor
I will The rudeness of the staff The manager and the front desk lady was very rude.
Business response:
Hello, I’m sorry you feel that way but no one was rude to you. You wanted to cancel your reservation after the cancellation policy and you got mad at the front desk agent for doing her job. Your credit card declined due to insufficient funds, so your reservation was canceled anyway.
Frequently asked questions about La Quinta Inn & Suites DFW Airport West - Bedford
How is La Quinta Inn & Suites DFW Airport West - Bedford rated?
La Quinta Inn & Suites DFW Airport West - Bedford has a 4.1 star rating with 3,544 reviews.
When is La Quinta Inn & Suites DFW Airport West - Bedford open?
La Quinta Inn & Suites DFW Airport West - Bedford is closed now. It will open tomorrow at 12:00 p.m.