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La Quinta Inn & Suites Houston NASA Seabrook
- Hospitality
- Seabrook, TX
About this business
Location details
3636 NASA Road 1, Seabrook, TX, 77586, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointing Had to move room twice. First room had a overwhelming smell of urine, second rooms A/C leaked water, flooding the carpet. Elevator did not work. Good location. Spacious room.
bad hotel, not worth your time and money
Disappointing and frustrating! The elevator was broken and we had to walk the stairs. The toilet ran all night, the tv did not connect using the remote, and we had to wait for a staff member to come to the room to connect it. When we tried to turn the tv on in the morning, the same thing happened, we were told someone would come up, but they never made it. The air conditioner did not work. It barely cooled the room. The breakfast was terrible. I also hated the fact the house keeping crew had to walk up flights of stairs carr... read more
Business response:
Thank you for your feedback. The elevator is being upgraded and as you may have heard there is a chip shortage in the world which is only thing we are waiting on. We wish we could fix that but it is out of our control. Our housekeepers have been with us over 10 years and are treated as family. They understand what we are waiting on and rest assured they are very well compensated. We do apologize you had to walk up one flight of stairs. We are always happy to help with any luggage. The TV works fine but you accidentally kept ... read more
Poor bugs on the floor and dresser near the bed. we asked to change the room and the receptionist that there was in the night was so rude. the receptionist in the afternoon was really nice with us and helped us with check in and other request
Fair the pool water was very hot and the jets did not work.
Business response:
Thank you for your feedback. Temperatures here in south Texas are close to if not over 100 degrees every day. The pool water will get warm due to those temperatures but never hot. Our pool jets do work or the pool would be shut down and not functioning. Thank you for staying with us and we hope to serve you again in the future.
Fair
Never again. Breakfast was pitiful; nothing but carbohydrates. The property is extremely tired, desperately in need of upgrades. The elevator was broken for my 4 days there. The only redeeming aspect of this place is that it is across the street from Viola and Agnes. The desk clerks were incredibly courteous and friendly.
Business response:
Thank you for your feedback. We are happy to hear you enjoyed our location and friendly staff. Our breakfast is a Complimentary Continental Breakfast that includes variety of cereals, croissants, bagels, oatmeal, grits, breakfast bars, coffee, hot tea, milk, OJ. It is meant to allow our guests to have a quick bite before heading out. We do not charge anymore per person for rooms so whether you have 1 person or 5 people in a room you pay the same and breakfast is something we carry cost for again just to allow guest to have a... read more
IT WAS VERY DISAPPOINTING I had made the reservations a month in advance When we arrived at the property and went to check in I had reserved 2 rooms and we were actually split up One room was on th 2nd floor and 2 room was on the 3rd floor Then the girl proceeds to tell us the Elevator did not work, and we had to use the Stairs When we went to get our luggage from the cars the key pad on the side door did not work either so we had to walk everything back around through front lobby just to wag a 50lb suitcase up the stairs. V... read more
Business response:
Thank you for your feedback. We are in a high tourist area with all weekends pretty much sold out. When you book multiple rooms we never guarantee you will be by each other. We do our best but it is not guaranteed. Our elevator is being updated and we waited 2 months for parts from Germany and last piece we are waiting on is a chip to make the new parts functional. There is a chip shortage in the world at the moment and we do wish we could control that but we can not. Our side doors are only for leaving the building not for ... read more
Bad Black Mold in bathroom ceiling. Cobwebs on lamp next to bed. Dirt everywhere. Filthy windows and mirrors. Dead bug carcasses everywhere. Stains. Strong unbearable Foul smell.
Business response:
Thank you for your feedback. This guest checked in and husband was very rude to front staff appeared to be intoxicated. There is no black mold in the bathroom, no dirt everywhere, and no dead bug carcasses everywhere. Unfortunately people try to make false complaints to get free stays as many hotels are experiencing around us also. If any of these were true the guest would have left property and not stayed and slept in a room in this condition.
Frequently asked questions about La Quinta Inn & Suites Houston NASA Seabrook
How is La Quinta Inn & Suites Houston NASA Seabrook rated?
La Quinta Inn & Suites Houston NASA Seabrook has a 3.9 star rating with 3,415 reviews.
When is La Quinta Inn & Suites Houston NASA Seabrook open?
La Quinta Inn & Suites Houston NASA Seabrook is closed now. It will open tomorrow at 12:00 p.m.