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La Quinta Inn & Suites Houston NASA Seabrook
- Hospitality
- Seabrook, TX
About this business
Location details
3636 NASA Road 1, Seabrook, TX, 77586, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
A memorable stay, but not in a good way. The AC didn’t work for the first day. The pool was disgusting. The elevator was under construction (not just out of service), though listed as an amenity.
Business response:
Thank you for your feedback. We are sorry to hear you didn’t enjoy your stay. Our elevator is not under construction it is being updated. The part we are waiting on is a mother board and two other mechanical parts from Germany. The elevator was constructed 10 years ago when the building was built. We do wish you had given any other complaints during your stay so if something needed to be addressed we would have done so right away.
Ok Ok .. Cost was much higher for a basic room The breakfast cant even called continental. Just coffee milk cereals ... few muffins and bagels. And what was finished in whatever limited they had was not even getting re-stalked The fridge in the room was not working. Informed at front desk and they said they will come fix .. but no one came. Had to throw the food i was carrying because of no fridge. The room was clean .. bed was comfortable
I will never try stay again in that hotel The room was smell bad and the toilet after one person used it clogged and the elevator was broke. none
Business response:
Thank you for feedback. We are sorry to hear you did not enjoy your stay. The toilet got clogged due to too much tissue being used and we were happy to come unclog it as soon as you relayed you had an issue. We are updating the elevator and patiently waiting on parts from Germany. We wish we could control their arrival but unfortunatly we can not. We do apologize you had to walk up one flight of stairs the 2nd floor. We are always happy to help with any luggage. Thank you for staying and we hope to get to serve you again in ... read more
Absolutely horrible. Enough for me to get on Facebook and talk about it so nobody else will make tha It misled you about the breakfast there was no breakfast. There was no elevator you had to take the stairs. The owner who is the manager was absolutely the worst horrible person with the most horrible attitude ever I will never ever go back to that place
Business response:
Your review is in retaliation to being asked to leave the property. Not only did you use a Military discount when you are not Military you also smoked in the room which we are 100% smoke free and you were therefore asked to leave. We highly respect our Military and using the discount when you are not part of the Military we find very disrespectful along with smoking in our room which then had to be put out of service and not sold due to your negligent behavior. We have flagged you on reservation system and will not accept yo... read more
Fair Property is run down. Elevator and ice machine broken. Very little staff. Cleanliness
Business response:
Thank you for your feedback. We are happy you enjoyed our clean property as we take great pride in our property. We do apologize for the elevator as it is being updated. We are waiting on parts from Germany and hope by mid July it will be finished. We do apologize you had to go up to the 2nd floor. We are always ready and willing to help with any luggage. We thank you for staying with us and hope to serve you again in the future.
Did not stay because elevator was not working The elevator was not working. We had people that was not able to climb stairs especially with luggage. We cancelled our stay here and went somewhere else. The way the reviews were going it had been out at least a week The lady behind the desk was very friendly and quickly processed our refund
Business response:
Thank you for your feedback. We are updating our elevator and it has been down for almost two months now as we are waiting on parts from Germany. We have been told by mid July parts should arrive. We do wish we could control the arrival but unfortunately we can’t. We only have two floors above so guest would only have at most 1 or 2 flights. We understand anyone with an impairment would have a problem and we apologize for the inconvenience. We hope to get a chance to serve you again in the future.
Fair
Last minute option Room wasn’t clean, elevator didn’t work, ice machine didn’t work, and it’s noisy Staff friendly
Business response:
Thank you for your feedback. We are updating our elevator and waiting on parts from Germany. We do wish we could control their arrival but unfortunately we cant. Many hotels with only 2 floors above do not have an elevator but we are glad we do and that we will have an updated better one soon. We do apologize you had to walk up one flight of stairs to the 2nd floor. We are always happy to help with any luggage or belongings. We do have ice machines on first and second floor for guest. We apologize if anything in your room wa... read more
Elevator wasn’t working. Our bathroom was not clean. We killed a roach crawling up the wall, staff was not friendly or h Elevator wasn’t working. Our bathroom was not clean. We killed a roach crawling up the wall, staff was not friendly or helpful. Location
Business response:
Thank you for your feedback. We are happy you enjoyed our location and apologize for any issues you may have encountered. We are upgrading the elevator and unfortunately cant control the timing of the parts coming from Germany we eagerly await them. We will always address any issue during your stay if we are made aware of it. Our staff works hard every day and gets many compliments on their customer relations. We thank you for staying with us and hope to serve you again in the future.
Frequently asked questions about La Quinta Inn & Suites Houston NASA Seabrook
How is La Quinta Inn & Suites Houston NASA Seabrook rated?
La Quinta Inn & Suites Houston NASA Seabrook has a 3.9 star rating with 3,400 reviews.
When is La Quinta Inn & Suites Houston NASA Seabrook open?
La Quinta Inn & Suites Houston NASA Seabrook is closed now. It will open at 12:00 p.m.