This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Houston NASA Seabrook
- Hotels
- Seabrook, TX
About this business
Location details
3636 NASA Road 1, Seabrook, TX, 77586, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair Property is run down. Elevator and ice machine broken. Very little staff. Cleanliness
Business response:
Thank you for your feedback. We are happy you enjoyed our clean property as we take great pride in our property. We do apologize for the elevator as it is being updated. We are waiting on parts from Germany and hope by mid July it will be finished. We do apologize you had to go up to the 2nd floor. We are always ready and willing to help with any luggage. We thank you for staying with us and hope to serve you again in the future.
Did not stay because elevator was not working The elevator was not working. We had people that was not able to climb stairs especially with luggage. We cancelled our stay here and went somewhere else. The way the reviews were going it had been out at least a week The lady behind the desk was very friendly and quickly processed our refund
Business response:
Thank you for your feedback. We are updating our elevator and it has been down for almost two months now as we are waiting on parts from Germany. We have been told by mid July parts should arrive. We do wish we could control the arrival but unfortunately we can’t. We only have two floors above so guest would only have at most 1 or 2 flights. We understand anyone with an impairment would have a problem and we apologize for the inconvenience. We hope to get a chance to serve you again in the future.
Fair
Last minute option Room wasn’t clean, elevator didn’t work, ice machine didn’t work, and it’s noisy Staff friendly
Business response:
Thank you for your feedback. We are updating our elevator and waiting on parts from Germany. We do wish we could control their arrival but unfortunately we cant. Many hotels with only 2 floors above do not have an elevator but we are glad we do and that we will have an updated better one soon. We do apologize you had to walk up one flight of stairs to the 2nd floor. We are always happy to help with any luggage or belongings. We do have ice machines on first and second floor for guest. We apologize if anything in your room wa... read more
Elevator wasn’t working. Our bathroom was not clean. We killed a roach crawling up the wall, staff was not friendly or h Elevator wasn’t working. Our bathroom was not clean. We killed a roach crawling up the wall, staff was not friendly or helpful. Location
Business response:
Thank you for your feedback. We are happy you enjoyed our location and apologize for any issues you may have encountered. We are upgrading the elevator and unfortunately cant control the timing of the parts coming from Germany we eagerly await them. We will always address any issue during your stay if we are made aware of it. Our staff works hard every day and gets many compliments on their customer relations. We thank you for staying with us and hope to serve you again in the future.
It was good besides the leaking shower and mildew smell. Front desk staff was extremely friendly! Shower leaked and room had a mildew smell. I really liked the front desk employee. She was extremely friendly!
Business response:
Thank you for your feedback. We do apologize for any issues you encountered. We did check your shower head after receiving this and changed out the shower head. Had we known during your stay we would have changed it right away. We thank you for staying with us and hope to serve you again in the future.
Very Poor
Wasted WEEKEND Roaches on our nightstands...tub ran all night long...dogs barked all night...no WiFi AT ALL your cell WILL NOT WORK and TV is consistently searching for signal ( front desk said it was due to type of tile in building??? But you could use room phones ...housekeepers literally barged in our room at 9am on our 1st night my family was inappropriately dressed (night clothes) some still asleep. When addressing to owner he rambled on and on about the broken elevator and why and how and when it will be fixed when we ... read more
Business response:
Thank you for your feedback. We are sorry you did not enjoy your stay. We do wish during your multi day stay you would have made any of these issues aware to the front desk so we couldve addressed them. We have the strongest WIFI available in our area and have 6 routers on each floor. Many times its the persons device settings if they cant connect and the front desk is always ready to help you get on. Housekeeping does knock and waits before entering any room. If you were sleeping and didnt hear the knock we apologize. They ... read more
This hotel needs work and attention. We got through the night but would not stay again. It needs some ugrading. It smelled of mold and moisture and soon realizedwhy… The roof started to leak on my son in the middle of the night! it rained and there was pooling in the roof. The window was cracked and my husband found drug baggies near the refrigerator! Just a weird odor too and a uncomfortable. It was in a good location .
Business response:
Thank you for your feedback. We are sorry to hear you did not enjoy your stay. We wish you had reported any problems you had during your stay so we could have addressed anything right away. We did check your room and there are no leaks in the ceiling or water marks and have not had anyone else state there was a leak issue. We would hope if anyone found what they thought would be a "drug baggie" they would've notified the front desk staff right away. Again we apologize and hope to get a chance to serve you again in the future... read more
Frequently asked questions about La Quinta Inn & Suites Houston NASA Seabrook
How is La Quinta Inn & Suites Houston NASA Seabrook rated?
La Quinta Inn & Suites Houston NASA Seabrook has a 3.9 star rating with 3,449 reviews.
When is La Quinta Inn & Suites Houston NASA Seabrook open?
La Quinta Inn & Suites Houston NASA Seabrook is closed now. It will open at 12:00 p.m.