This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Houston NASA Seabrook
- Hospitality
- Seabrook, TX
About this business
Location details
3636 NASA Road 1, Seabrook, TX, 77586, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Just ok Still no receipt of bill. NA
Business response:
Thank you for your feedback. We show in our system a receipt was emailed to you on day of checkout July 27 at 10:42am. Sometimes it will go to junk or spam please check that box. Receipt is sent through booking when you book your reservation through them. If you would like to call us at hotel and give us a direct email we will be happy to send it there also. In the meantime I am resending you another receipt.
Very Poor
Was unable to stay, my room was sold. The lack of communication with staff amongst one another. The way in which staff conduct themselves if they are helping guests. Do not impersonate a position in which is not your job. I can't rate my stay here as a "STAY" . The front desk clerk did not fulfill my booking. She was told to sell my room once midnight approached, even though I had spoken with staff earlier in the day to check me in at 11am because I knew I would be arriving very late (3-4am). They had a lack of communication... read more
Business response:
We find this review completely false. We close our front desk at 11pm on weekdays and at 12am on Wknds. On day of arrival we call all of our guests and confirm their time of arrival and even though front desk hours are listed on all websites we want to make sure guest know if they will be arriving after those times we need to set up a late check in for you which we do every day of the week as many guest do arrive late. We have an Over Night Attendant every night who takes care of our late arrivals as we have already checked ... read more
Disappointing The place smells like weed on the first and second floor it's drug addicts hanging outside It's no breakfast or coffee
Disappointing People bringing pets that barked all night
Business response:
Thank you for your feedback and we are sorry to hear you didn’t enjoy your stay. We are a Pet Friendly hotel and have strict rules about barking. All pet owners sign a pet policy at check in stating if we receive barking complaints and owner doesn’t address it immediately they will be billed a barking complaint charge. We do wish you had notified front desk so we could have addressed it immediately. We apologize for that disruption and hope to serve you again.
Bad
Small Deluxe 2 Bedroom mis-information We reserved based on the details of the booking information, it showed pictures of a large ample 2 bedroom Deluxe room with a Queen bed and King bed and sofas in both rooms. We got a very small room (Room 300) nothing like the picture and an uncomfortable full bed in one room. The very small king bedroom did not have a sofa. Also the carpet smelled and was still wet and sticky when walking barefoot. The location
Business response:
Thank you for your feedback and we are happy to know you enjoyed the location. We do apologize if you did not enjoy your room. The room you booked was the 2 bedroom suite which rm 300 is a two room suite. We have new Serta pillow top mattresses in all rooms and we do understand some people prefer a firmer bed but we go by what majority of our guest ask for and the hotel standard is pillow top. We do shampoo carpets on a regular basis to keep everything as clean as possible and smelling fresh. It sounds like maintenance did n... read more
Bad Customer service was horrible. Room had really bad smell Good area.
Business response:
This guest did not stay at our hotel or arrive for her reservation. She did not cancel her reservation that evening and we were sold out and could have sold the room to so many guest that were calling and looking for a room. The guest was charged the No Show fee and has left this review in retaliation for being charged. It is very discouraging to our management and staff that reviews can be left in retaliation as we work hard every day and put ourselves out there during these difficult COVID times in order to serve our commu... read more
Bad Non smoking room reeked of smoke, bad customer service, trash can by front door overflowing, not wearing face mask when requiring guests to wear them
Business response:
We thank you for your feedback and are sorry to hear you did not enjoy your stay. We do require our front staff to wear masks per Harris and Galveston Country requirements. We carefully watch cameras to ensure they are always wearing them. We take every precaution daily to ensure a clean comfortable stay. We do wish if you had any issues during your stay you had notified front desk to remedy any problem you found. We hope to serve you again in the future.
Frequently asked questions about La Quinta Inn & Suites Houston NASA Seabrook
How is La Quinta Inn & Suites Houston NASA Seabrook rated?
La Quinta Inn & Suites Houston NASA Seabrook has a 3.9 star rating with 3,400 reviews.
When is La Quinta Inn & Suites Houston NASA Seabrook open?
La Quinta Inn & Suites Houston NASA Seabrook is closed now. It will open tomorrow at 12:00 p.m.