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La Quinta Inn & Suites Las Vegas Summerlin Tech
- Hospitality
- Las Vegas, NV
About this business
Location details
7101 Cascade Valley Ct, Las Vegas, NV, 89128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair
I was disappointed in my stay and the room was dirty. Room was not ready at 3 pm, walls in room was dirty, mold in the shower, blood on a pillow, stains on the sofa and chair in the room, door’s that were to remain locked-for safety of the guest’s- were not locked, no ketchup for breakfast, juice machine and ice machine were not working, jacuzzi was not in service, elevator out of service. No blanket on the sofa sleeper or in the room at all. Fire alarm went off for a little of an hour- no fire- we were told there was a wate... read more
Business response:
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager
bad location, lousy staff, run down dirty facilities, broken elevator, no breakfast available. bad location, lousy staff, run down dirty facilities, broken elevator, no breakfast available. nothing. i will never stay here again
Business response:
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager
Not up to the standards I expect of a La Quinta. I certainly will not be staying there again. Closet door was damaged like something smashed into it. The air conditioner unit was extremely noisy. The ice maker did not work in the ground floor and elevator was broken. Carpet was very stained in the hall way and stair well. No juice was available with breakfast as (you guessed it) the dispenser was out of order. Lastly, the fire alarm went off at 1:08 am and the night clerk did not know how to shut it off. After determining th... read more
Business response:
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager
Bad Break in the fire main, customers kicked out for over an hour, we all should have been offered a refund. Nothing
Business response:
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager
Poor Staff was rude. Cleaning lady kept knocking on our door since 9am and check out wasn't until 12pm. Knocked on our room at least 3 times. Very rude when speaking to us. Also alarm went off at 1:30am and did not let us sleep for at least an hour. Breakfast was good, location was good.
Business response:
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager
Spend some money to clean up and fix the broken items and you’ll be rated much higher by all Maintenance not being done hall carpets filthy ice machines broken elevator broken restrooms off breakfast area broken toilets and filthy floors never cleaned. Room was nice beds comfortable
Business response:
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager
Nastiest La Quinta ever! This facility is filthy! Rooms are cleaned but need deep cleaning. All rooms are dog rooms the smell is horrible. Hallway carpets have pet stains and have not been vacuumed. Outside (back)doors have no security lock as posted. Trash piled up at entrance and back doors. Free breakfast really for 4 mornings no supplies. No juice no meat-on to toast and waffles. But no milk or juice the market is less than a 10 min ride. I will never choose nor recommend staying at a La Quinta chain. Location
Business response:
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager
Not a place I’d go back too It appears Wyndham has sold this property so they have just stopped keeping it up. It was way understaffed. One of two elevators was broken. The place smelled and the carpets were filthy. The spa was broken. My room was somewhat better than my daughters room. It was dusty and dirty and caused a lot of concern with breathing issues. I paid fir my two dogs but when one of my dogs barked I received a complaint but dogs were barking all weekend. The location was near the wedding venue.
Business response:
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager
Frequently asked questions about La Quinta Inn & Suites Las Vegas Summerlin Tech
How is La Quinta Inn & Suites Las Vegas Summerlin Tech rated?
La Quinta Inn & Suites Las Vegas Summerlin Tech has a 3.7 star rating with 5,023 reviews.
When is La Quinta Inn & Suites Las Vegas Summerlin Tech open?
La Quinta Inn & Suites Las Vegas Summerlin Tech is closed now. It will open tomorrow at 12:00 p.m.