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La Quinta Inn & Suites McKinney
- Hospitality
- McKinney, TX
About this business
Location details
6501 Henneman Way, McKinney, TX, 75070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Nope, NEVER AGAIN Smell in actual hotel & mainly terrible in room - think Clorox and smelly feet. Definitely NEEDS new carpeting, shades, TV and the ability to get towels and pillows., Location
Business response:
Dear Nicole, Thank you for your honest feedback. We regret that your stay did not meet your expectations. While we're glad you appreciated the location, we deeply apologize for the issues you experienced with odors, room conditions, and amenities. Your concerns about carpeting, furnishings, and service will be reviewed with our team to ensure improvements are made. We hope you'll consider giving us another chance in the future to provide the comfortable stay you deserve. Sincerely, Hotel Manager
It was a cheap hotel, and I hit what I paid for. The entire hotel was worn out and old. Needs an update. Room had a work desk, but no chair to sit in. Bathroom had shampoo and conditioner, but literally no soap or shower gel. None.
Business response:
Dear Fred, We understand that the condition of the hotel and the lack of certain amenities like soap and a desk chair affected your stay, and we sincerely apologize for these shortcomings. While we strive to provide good value, we also aim to ensure comfort and functionality for all our guests. Your comments will be shared with our team to prioritize updates and improvements. We hope to exceed your expectations in the future. Sincerely, Hotel Manager
Go somewhere else. The condition of the facility was rough. The furniture was chipped and wobbly, and the lamps were rusty. The TV was difficult to use; It had no guide or any info. We had to sleep on the top of the sheets and blankets because the bed was not clean and looked used. $115 for a king room was way too much for the quality. I wouldn't complain if it was like $60 a night. The staff was very professional and accommodating.
Business response:
Dear Brooks, Thank you for sharing your experience. While we’re pleased to hear that our staff provided professional and accommodating service, we’re truly sorry that the condition of the room did not meet your expectations. Your feedback about the furniture, cleanliness, and value for the price is important, and we will address these issues with our team to ensure improvements are made. We apologize for the inconvenience and hope you’ll consider giving us another chance to provide a better experience in the future. Sincerel... read more
Fair
Bad Conjusted room Good
Business response:
Dear Anil Raja, Thank you for taking the time to your comments about our hotel. We are glad you like our hotel. But at the same time, We are sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure you that we will work on it and that improvement can be seen during your next stay. Sincerely, Hotel Manager
Will not be back My room below someone with running children Very loud at night floor was dirty in hallway and elevator the air conditioner didn’t work well tv didn’t work well
Business response:
Dear Deborah, Thank you for sharing your experience, and I'm truly sorry to hear about the issues you faced during your stay. We understand how frustrating it can be to deal with noise from other guests and maintenance problems with the air conditioner and TV. Cleanliness in the hallways and elevators is also a priority for us, and we will address these concerns with our team. Your feedback is valuable, and we hope you’ll consider giving us another chance to provide a better experience in the future. Sincerely, Hotel Manager
Bad
Dirty, outdated, not kept up Breakfast was mediocre and hotel is a dump. Nothing
Business response:
Dear Yadhira, We are truly sorry to hear about your experience. It’s unacceptable that you found the hotel dirty, outdated, and not well-maintained. We strive to provide a clean and comfortable environment, and it’s clear we fell short. Your feedback about the breakfast and the overall condition of the hotel is concerning, and we will address these issues promptly. Sincerely, Hotel Manager
When we discovered the room wasn’t up to expectation, we went and talked to front desk and they kindly gave us another r The room we booked was a single king and it was GROSS. The room smelled like cigarettes. Looked nothing like pictures. The location was nice and staff were pleasant
Business response:
Dear Guest, Thanks for being a guest at our hotel. Our apologies for the inconvenience you had with the stay. Our hospitality ensures a nice experience for our guests, but something has not worked here. Unfortunately, we could not provide you with the good staying experience which you deserved. Kindly understand and give us another chance to prove ourselves. Sincerely, Hotel Manager
Frequently asked questions about La Quinta Inn & Suites McKinney
How is La Quinta Inn & Suites McKinney rated?
La Quinta Inn & Suites McKinney has a 3.4 star rating with 3,397 reviews.
When is La Quinta Inn & Suites McKinney open?
La Quinta Inn & Suites McKinney is closed now. It will open tomorrow at 12:00 p.m.