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La Quinta Inn & Suites McKinney
- Hospitality
- McKinney, TX
About this business
Location details
6501 Henneman Way, McKinney, TX, 75070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Good location, but don't have high expectations... Room was not very clean (dusty, broken shade, used coffee still in coffee maker), leaky ceiling in main hall of lobby that clearly has been an issue for a while. Just a general lack of attention to detail. Staff was nice, location was great for the event we attended.
Business response:
Dear Brooke, Thank you for sharing your experience with us. We're glad you found our staff nice and the location convenient for your event. However, it's disappointing to hear about the cleanliness issues and the lack of attention to detail in your room. Your feedback is valuable, and we'll address these issues to ensure a more enjoyable and comfortable stay for our guests in the future. We hope for the opportunity to make things right during your next visit. Sincerely, Hotel Manager
Didn't get to stay. They advertise pay when you check in. This is a lie. They cancelled my reservation before I got there because the card that I booked with was declined. I was going to pay with a different card because it was advertised that you pay when you check in. nothing
Business response:
Dear Garry, We are truly sorry for the inconvenience you experienced with your reservation. We understand your frustration with the discrepancy in our payment process. Your feedback is crucial, and we have passed them on to our management for further verification. We hope for the chance to provide you with a smoother and more accommodating experience on a future visit. Sincerely, Hotel Manager
Bad
I enjoyed few things like the location was great, breakfast, the gym and the pool Were good I stand in the middle on th The facilities in the rooms were dated, I don’t know about others but my room was dirty. I found trash behind drawers, the fridge cabinet was dusty, I needed a bath but the bath had no stopper. I called customer service and was told they would come! But no one showed up. I had to call again and again before they finally brought a stopper! The room are big enough for kitchen/kitchenettes, I was disappointed ... read more
Business response:
Dear Cyprian, Greetings and thanks for your comments. The experience you had with us was good, although I regret that we weren't able to completely satisfy you. If we ever disappoint you, I apologize. Our hotel takes great pride in meeting your expectations. To ensure that we provide the best possible service to all customers, we are working toward complete customer satisfaction. Sincerely, Hotel Manager.
Somewhat decent stay The AC noise, the highway noise, above the room was a heavy walker, breakfast lady was rude, dirty towels The bed was comfortable
Business response:
Dear Fernando, Thank you for taking the time to share your feedback with us about our comfortable beds. It’s unfortunate your stay with us was not ideal. It’s important to us that we offer our guests a quality experience and we’ll address your concerns with the appropriate members of our team moving forward. We hope you’ll give us another opportunity to share a more positive experience with you soon. Sincerely, Hotel Manager.
Awful, would not recommend. The staff was not very attentive. John had clear instructions from Booking reps, to let me in my room because I had already paid. (Their systems were malfunctioning) It was an issue on the hotel’s behalf, not myself or Booking.com. John made us wait, after our 5 hour drive, about an hour and a half, just to tell us that he would no longer like to accommodate us due to his systems. Awful experience, especially because I was so patient with him. Looks very sketch as well, so I wouldn’t recommend sta... read more
Business response:
Dear Guest, We're truly sorry to hear about your disappointing experience during your stay. We deeply apologize for the inconvenience you faced with the check-in process, as well as the unprofessional behavior you encountered from our staff. Your feedback is valuable to us, and we take this seriously to address and rectify the issues you've raised. We are committed to providing a better experience for our guests, and we apologize for falling short in your case. Thank you for sharing your concerns, and we regret that your sta... read more
Breakfast was good but housekeeper took a pair of black Nike slides and my personal cleaning supplies manager was inform When I first arrived there was dirty laundry and large bag of garbage on the fourth floor no housekeeping until the following morning to remove Close to family and shopping and restaurants
Business response:
Dear VALERIE, I am sorry to learn about all the inconvenience you had during your stay. My sincere apologies. We care about your experience. Your comments are important for us. Each problem area will be investigated to take appropriate actions. Request your understanding and reconsideration to visit. Sincerely, Hotel Manager.
Very Poor The place smells terrible. All be the areas . The room smell as dogs
Business response:
Dear annette, Thank you for staying with us. We're sorry you weren't completely satisfied with your stay. We are taking the necessary steps to remedy all of the problems that occurred during your visit. Please come back and see us again soon. Sincerely, Hotel Manager.
Bad The staff dusty I think that is the manager was very rude and disrespectful from the moment we got there and after I kept calling to ask for the gmo number kept repeatedly hanging up in our face I like the bed
Business response:
Dear Ja’karrion, Thanks for the stay and your feedback. I regret that you did not receive the level of service we are capable of providing and I apologize for the behavior of our staff. We will verify and manage to check and train the concerned staff. Guest feedback is important to us and necessary improvements will be made. Request your understanding and consideration for future visit. Sincerely, Hotel Manager.
Frequently asked questions about La Quinta Inn & Suites McKinney
How is La Quinta Inn & Suites McKinney rated?
La Quinta Inn & Suites McKinney has a 3.5 star rating with 3,252 reviews.
When is La Quinta Inn & Suites McKinney open?
La Quinta Inn & Suites McKinney is closed now. It will open at 12:00 p.m.