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La Quinta Inn & Suites McKinney
- Hospitality
- McKinney, TX
About this business
Location details
6501 Henneman Way, McKinney, TX, 75070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Don't go to this la Quinta Even it show on site they allow 5 people and we booked for 5 as my transaction can confirm but when I arrived they told me they have only room for 4 people and there's no room in hotel where 5 people can sleep .one of us bad to sleep on floor I liked the price and location was very convenient
Horrible, horrible, horrible!!! This property and the staff is horrendous. Especially, the manager, he has not one ounce of customer service. The room had a nasty smell, there was constant banging on the walls, of which I complained and he did nothing, there is mold in the room and the staff is utter despicable. Nothing
Business response:
Dear Will, We sincerely regret the experience you described and understand your frustration. The concerns regarding cleanliness, disturbances, and lack of support from staff especially management are serious and do not reflect the level of service we aim to provide. Your comments have been escalated for internal review and corrective action. We appreciate you bringing these matters to our attention as we work to improve guest comfort and service standards. Sincerely, Hotel Manager
Probably would t book here again. Sheets had stains on them, there was red hair on the “clean” towels I received and the air conditioner was leaking water making the whole floor wet. It dripped all night until we had to turn it off , and because of that the room was very hot.
Business response:
Dear Brittani, We sincerely regret the issues you encountered with room cleanliness and the air conditioning unit. The condition of the linens and towels, along with the AC leak, falls short of the standards we strive to maintain. Your feedback has been shared with our housekeeping and maintenance teams for immediate review and correction. We appreciate you bringing these concerns to our attention and will use them to improve the quality of our accommodations. Sincerely, Hotel Manager
Save your money and find a different hotel Everything you could possibly think would be broken was broken. The elevator was broken for the first two days we were there. The telephone in the room was broken. The pool was dirty and the pool elevator for the wheelchair was broken and so it just kept swinging around very dangerous if I could give a zero star rating, I absolutely would, but since I can’t. Nothing…
Business response:
Dear Laurinda, We are truly sorry to hear about the condition of the property during your stay. The issues you described with the elevator, room phone, pool, and accessibility equipment are serious and not acceptable. Your experience does not reflect the standards we aim to provide, and your comments are being taken seriously as we work with the team to address each concern. We regret the inconvenience this caused and are committed to making the necessary improvements. Sincerely, Hotel Manager
El peor alojamiemto La piscina esta sucia El elevador no funcionaba La computadora del lobby no funcionaba El desayuno muy básico El personal del front desk no son amigables Pedí varias veces toallas y nunca tenían disponible Hice el check out temprano y no me devolvieron el reembolso de dos dias La bañera no estaba pintada estaba fea Nada desde la llegada fue una mala experiencia
Business response:
Dear Diana, We sincerely apologize for the many issues you experienced during your stay. What you described falls far below the standards we aim to provide, and we truly regret the inconvenience and frustration caused. From the condition of the pool and room to the lack of towels and poor service, your concerns are valid and deeply concerning. Your feedback has been shared with management for immediate review and corrective action. Sincerely, Hotel Manager
Horrible It was a dirty rundown hotel. The desk person expected a tip to put us on the first floor. It appeared to be a transient hotel. Gross Nothing at all
Business response:
Dear Tom, We're truly sorry to hear about the issues you encountered during your stay. Cleanliness, professionalism, and guest satisfaction are extremely important to us, and it’s concerning that we fell short of your expectations. We’ll be addressing your concerns with our team to ensure improvements are made. Sincerely, Hotel Manager
I highly do not recommend it Very dirty, old building, disgusting breakfast. The room was not cleaned or changed towels for 3 days. Nothing
Business response:
Dear Alena, We’re truly sorry to hear about your experience and apologize for the cleanliness issues you encountered. This is not the standard we aim to provide. We understand how important cleanliness and fresh towels are, and we will address these concerns with our housekeeping team immediately. Your feedback is important to us, and we will work on making improvements to ensure a better experience for future guests. We hope you will consider giving us another chance. Sincerely, Hotel Manager
Poor
Disappointing
Frequently asked questions about La Quinta Inn & Suites McKinney
How is La Quinta Inn & Suites McKinney rated?
La Quinta Inn & Suites McKinney has a 3.4 star rating with 3,397 reviews.
When is La Quinta Inn & Suites McKinney open?
La Quinta Inn & Suites McKinney is closed now. It will open tomorrow at 12:00 p.m.