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La Quinta Inn & Suites McKinney
- Hospitality
- McKinney, TX
About this business
Location details
6501 Henneman Way, McKinney, TX, 75070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad
Bad
Never again Rooms were filthy, hair on the carpet, empty bottles and used tissues under the bed. Rooms smelled like mould Nothing. Staff was helpful though
Business response:
Dear Makomva, We are truly sorry to hear about your experience. The cleanliness issues you described are unacceptable and not reflective of our standards. We will address these concerns with our housekeeping team immediately. We appreciate your feedback and the acknowledgment of our staff's helpfulness. We hope to provide a much better experience in the future. Sincerely, Hotel Manager
Disappointing
The whole place, especially the room smelled heavily like cigarettes It’s in a nice area
Business response:
Dear Sergio, Thank you for your feedback. We're glad you found the location to be nice. However, we're very sorry to hear about the cigarette smell in the room and throughout the place. This is not the experience we want for our guests, and we will address this issue immediately. Your input is valuable, and we hope to provide a fresher and more pleasant stay in the future. Sincerely, Hotel Manager
Fair Dirty low maintenance Friendly staff
Business response:
Dear Maribel, Thank you for your feedback. While we’re glad to hear you found the staff friendly, We are sorry to learn that you found the cleanliness and maintenance lacking. We take these concerns seriously and will address them with our team to ensure improvements are made. We hope to have the opportunity to provide a better experience in the future. Sincerely, Hotel Manager
Not the best experience with La Quinta. It was just dirty, and looked very thrown together once in the room. The fitness center was terrible! The treadmill didn’t work, the elliptical was off balance, and the smallest size weight was 15lbs. Our smoke detector was literally hanging from ceiling. To watch TV you had to stand right next to it with the remote to sensor almost touching. The bed was very comfortable. The lobby was very nice
Business response:
Dear Karla, Thank you for your feedback. We’re glad to hear you found the bed comfortable and the lobby nice. However, we apologize for the cleanliness issues and the poor condition of the fitness center and room. We'll address the broken treadmill, off-balance elliptical, and hanging smoke detector with our maintenance team. We’ll also ensure the TV remote is functional. Your comments are valuable, and we will work to improve these aspects for future guests. Sincerely, Hotel Manager
Fair Attendant was asleep when we arrived. No butter for waffles. Too small coffee cups No butter for the waffles. Extremely small coffee cups. Just not up to the standards I’m used to with this chain.
Business response:
Dear Craig, Thank you for your feedback. I apologize for the inconvenience you experienced with breakfast and check-in. We strive to maintain high standards and will address these issues with our team to improve our service. Your comments are valuable to us, and we hope to provide a better experience during your next stay. Sincerely, Hotel Manager
The stay was OK until I found a 1 inch cockroach I found a 1 inch cockroach in my room Location where I needed to be
Business response:
Dear Dolores, Thank you for taking the time to your comments about our hotel. We are glad you like our hotel location. But at the same time, We took note of your remark about roaches during your stay, which is very unusual. We take pest control measures regularly on our property, but we will investigate further. Anyway, please accept our apologies for the inconvenience. The problem will be completely resolved. You'll have a great time the next time you visit. I hope to see you again soon. Sincerely, Hotel Manager
Frequently asked questions about La Quinta Inn & Suites McKinney
How is La Quinta Inn & Suites McKinney rated?
La Quinta Inn & Suites McKinney has a 3.5 star rating with 3,252 reviews.
When is La Quinta Inn & Suites McKinney open?
La Quinta Inn & Suites McKinney is closed now. It will open tomorrow at 12:00 p.m.