This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Orlando Lake Mary
- Hospitality
- Lake Mary, FL
About this business
Location details
1060 Greenwood Blvd, Lake Mary, FL, 32746, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
It was eh, safety was my biggest concern. I would not feel safe staying there alone. THe rooms did not look that clean. I saw a cockroach in the bathroom. There were some questionable individuals roaming the back entrance of the hotel. Then at night the same individuals were looming by the entrance to the roof, which was right by our room. The staff had minimal to no exchange with us. The coffee machine was broken in our room. The towels were grey at the best. It was a convenient location for us.
Business response:
Dear Enid, Thank you for taking the time to share your feedback regarding your recent stay. I sincerely apologize for the concerns you experienced during your visit, particularly regarding cleanliness and safety, which are of utmost importance to us. I am sorry to hear about the cleanliness issues you encountered, including the presence of a cockroach in your bathroom and the condition of the towels. Please know that we take these matters seriously, and I will be addressing them with our housekeeping team to ensure that our ... read more
Fair It was alright I just didn’t like all the drug activity an homeless people coming in an out back door Didn’t eat
Business response:
Hi Sophia, Thank you for your feedback and for giving us high marks on our staff, cleanliness, and comfort. I'm glad many aspects of your stay were positive, but I’m very sorry to hear about your experience with external activity around the property. Our team is committed to providing a safe and comfortable environment, and we’re working closely with local authorities to address these issues. We appreciate your honesty, as it helps us take meaningful steps to improve. Please don’t hesitate to reach out if there’s anything we... read more
Would not stay again. Our sheets were dirty, which made me feel a bit gross about their quality. We went to the receptionist to talk about it, they did give us new sheets, but it seemed that this employee was not very interested in our problem and was very indifferent. There was also a very unpleasant smell in our room the whole time, especially in the bathroom. Breakfast: We were at the hotel for 6 days and it was basically the same food every day. One of the worst breakfast places I've been to. Only wheat products were off... read more
Business response:
Thank you for sharing your feedback, Ly. I’m glad to hear that you enjoyed the size and comfort of the room, as well as the waffles and our peaceful location. I apologize, however, for the cleanliness and odor issues you encountered, which certainly don’t reflect the high standards we aim to maintain. I’ll review your experience with our housekeeping and front desk teams to ensure that we’re fully attentive to our guests’ needs. I'm also sorry that breakfast didn’t meet your expectations. Your suggestions are very helpful, a... read more
Bad
It's OK! The sheets smelled and the windows were not clean. the water pressure was low. Breakfast was low quality and not at all wonderful as they advertised. It's an ok place for a quick stop/couple of nights. The room was ok. It was spacious and well-designed.
Business response:
Dear Nima, Thank you for sharing your feedback with us. While I’m glad to hear you found the room spacious and well-designed, I’m truly sorry that we missed the mark in a few areas during your stay. Your experience with the cleanliness of the sheets, windows, and the water pressure, as well as breakfast quality, is certainly not up to our usual standards. We strive to ensure every guest has a pleasant and comfortable stay, and I’ll be sure to address these concerns with our team so we can improve. Should you give us another ... read more
Bad
Bad
Not a good stay. People hanging out in the parking lot, shower/tub was not clean, room was stinky, AC did not work properly resulting in me not sleeping. I basically wasted my money. The staff was very friendly.
Business response:
Hi Renee, Thank you for taking the time to share your experience. While I am pleased to hear that our staff made a positive impression, I am truly sorry to learn about the issues you encountered during your stay. Please accept my sincerest apologies for the cleanliness and maintenance concerns you mentioned. We hold ourselves to high standards, and it's clear that we fell short in your case. Rest assured, I will be addressing these matters with our housekeeping and maintenance teams to prevent this from happening again. I un... read more
Room and price was fine. Bed was awful. Would not stay again. Mattress was the worst I've ever slept on. Hard as plywood. Hade to take pillows and lay them out to sleep on top of. Had an early Sunday flight. Couldn't get breakfast, not available until 7:00 on Sunday! Disappointed.
Business response:
Hi Dawn, Thank you for taking the time to share your feedback with us. I sincerely apologize for the discomfort you experienced with our mattress. I understand how important a good night’s sleep is, especially when you're traveling, and I’m sorry that we fell short of meeting your expectations in this regard. Your comment about the mattress being too firm is valuable, and we will certainly look into options to improve the comfort of our bedding. As for the breakfast hours, I regret that we were unable to accommodate your ear... read more
Frequently asked questions about La Quinta Inn & Suites Orlando Lake Mary
How is La Quinta Inn & Suites Orlando Lake Mary rated?
La Quinta Inn & Suites Orlando Lake Mary has a 4.1 star rating with 8,517 reviews.
When is La Quinta Inn & Suites Orlando Lake Mary open?
La Quinta Inn & Suites Orlando Lake Mary is closed now. It will open at 12:00 p.m.