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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very Poor
Okay but could have been better A rude lady setting up the breakfast set up didn’t let me grab a cup of WATER. She said it wasn’t ready. Your industry is hospitality and she wasn’t welcoming . I should have been allowed to take a cup of WATER I was excited about the breakfast
Not a long term stay place. The smell, the old feeling and look.The breakfast was pretty gross and limited. the door also didn't seem to close well. I used the added security lever. Location and proximity to airport.The evening shuttle driver was also very kind.
Business response:
Hello Annette, Thank you for sharing your critique with us. We appreciate your comments regarding the location and our shuttle service; it’s great to hear that our driver provided kind service. Your insights on the breakfast and room conditions will be noted for future improvements as we strive to enhance our guests’ experiences. We hope you will consider staying with us again in the future to see the positive changes we are making.
Bad it was dirty. doors didn’t work properly, had to move rooms . i will never stay there again free breakfast
Business response:
Hello Dareesia, Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations, particularly with the room conditions and door issues. We strive to provide a comfortable stay for all our guests and appreciate your comments regarding the breakfast. Your insights will be shared with management for future improvements. We hope you find more enjoyable accommodations in the future.
Nice except for the loss of power The power went out. We were completely in the dark with no back up generator. I had to climb 8 flights of stairs in the dark. Location, was great, staff was friendly.
Business response:
Dear Guest, Thank you for sharing your experience with us. We're glad to hear you enjoyed our location and found our staff to be friendly. We appreciate your feedback regarding the power outage and your trek up the stairs; it's important for us to be aware of our guests' experiences. Your comments will be taken into consideration as we continuously work to enhance our services. We hope to have the opportunity to welcome you back in the future for a more seamless stay.
Fair The quality and choices of the breakfast was just ok, but could be improved. I've come to expect better from La Quinta. The coffee could be stronger, and once it ran out no more was made. It could be made to be available the entire time of the breakfast.
Business response:
Hello Prudencio, Thank you for sharing your feedback regarding the breakfast experience. We appreciate your insights on the quality and selection, as well as the coffee availability. Your comments help us in our mission to enhance our services and meet our guests' expectations. We are always striving to provide a better experience for our guests during their stay. We hope to welcome you back in the future for an improved visit.
not what i expected bathroom needs to be updated also pool looked very dirty and beds felt dirty i almost paid 300,00 not worth it two nights also garbage cans around the building always full garbage on ground because of that people front desk were nice also location was good
Business response:
Hello Esteban, Thank you for taking the time to share your feedback. We appreciate your comments regarding the bathroom, pool, and cleanliness, as we strive to provide a welcoming environment for our guests. It's great to hear that you found our front desk staff friendly and enjoyed our location. Your insights will be valuable for our ongoing efforts to enhance the guest experience.
Friendly staff, good breakfast and amenities but poorly kept hotel. The elevator floors need repair. The front lobby was always dirty with trash on the floor, etc. Our room smelled very musty. Bed was lumpy and more of a queen, not king. No privacy, you could literally hear everyone's conversations from inside their rooms while walking down the hall. No carpet in the room. The tub was so slippery both my husband and I almost fell everytime we showered. And the worst is some housekeeping lady went into my room right before 10... read more
Business response:
Hello Gerri Del Castillo, Thank you for sharing your detailed feedback. We're glad to hear your positive remarks about the check-in experience, breakfast service, and quick checkout process. However, we regret that you experienced issues with the elevator, room conditions, and privacy. Your concerns regarding housekeeping practices are also noted, as they are essential for maintaining our service standards. We appreciate your insights, and your comments will be passed along to our management team for further review and consi... read more
Felt really disgusted by roaches in my room and the shower I was not told that it’s under construction. It was very dirty outside. There was roaches inside the property inside my shower on our beds when I explain to the front desk, they said oh it was because of the rain.. They didn’t accommodate me or give me a discount.. then I didn’t have Cleaning service every day. They said that I had to request it so I had to constantly be going to the front and get towels and giving them my used towels. I liked that everything was clo... read more
Business response:
Hello Sylvia, Thank you for your feedback regarding your stay. We appreciate your comments about the convenience of our location, but we understand your concerns about the construction and cleanliness issues you experienced. Your perspective is valuable to us, and it helps us identify areas for improvement. We're continuously working to enhance our guest experience, and your observations will be shared with the management team for their consideration. Thank you once again for your review.
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 14,099 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open at 12:00 p.m.