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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad No pillows for the so called pull out sofa bed. If it's a bed so where's the pillows and blanket? I went to front desk to ask for pillows and employee's response was Not my problem. The floors were dirty, so my feet turned black while walking on the floor. Breakfast
Business response:
Hello Victor, Thank you for sharing your experience. We apologize for the inconvenience you faced with the pull-out sofa bed and the cleanliness of your room. Your feedback about the front desk's response is valuable and will be addressed with the team. We appreciate your comments regarding breakfast as well, as we are always looking to improve our services. We hope you'll consider us for your future stays.
Disappointing
Bad I was accused of smoking Marijuana in my room and I'm not a smoker. I was charged $100 for that and it was completely fabricated. I'll never stay there again!!! The room was nice and the breakfast was really good.
Very Poor The staff lacks customer service skills, performing at a mediocre level at best. The room was unclean, moldy, and had an unpleasant smell, with the bathtub surface peeling and the bed feeling dirty and itchy. During checkout, the older woman at the desk was preoccupied with her phone, scrolling through social media, and I had to interrupt her to receive assistance. How close to airport.
Bad
I just wanted to get put of the hotel. Staff was not friendly. The floor was super dirty. The breakfast area instesd of cleanong they were literraly on their phones. The coffee machines had bugs. The location.
Business response:
Hello Kimberly, Thank you for sharing your feedback about your recent stay. We appreciate your comments regarding the cleanliness and staff demeanor, as we strive to provide a welcoming environment for all guests. Your observations will be shared with our management team to ensure our standards are upheld. We are glad to hear you enjoyed the location, and we hope you consider staying with us again in the future to experience improvements.
Sin duda alguna es el peor hotel en cuanto a servicio en el que me he quedado Pesimo servicio del front desk No hay tacto en el trato al cliente. La limpieza del cuarto es terrible. El desayuno incluido es malisimo. No hacen la limpieza de los cuartos aunque los programes. La relacion calidad-precio no aplica ya que es carisimo para lo que obtienes La ubicación No tiene absolutamente nada mas que me haya gustado
Business response:
Hello Alejandro, We appreciate you sharing your feedback about your recent stay. Every comment is vital for us as we strive to enhance our services. While we regret that your experience did not meet your expectations, we consistently work to improve in all areas, including guest interactions and room maintenance. Your observations regarding breakfast options will be reviewed to ensure we meet our guests' preferences in the future. Thank you for your input, as it helps us grow and better serve our patrons.
Fair The hotel is old and the place is dirty. Our room was not clean. It is close to the airport, they offer free shuttle and the price was cheap.
Business response:
Hello mirelsivic, Thank you for sharing your feedback regarding your stay. We're glad to hear you appreciated the convenience of our location and shuttle service. We strive to improve the overall guest experience and your comments regarding cleanliness will be noted as we continue to make enhancements. We appreciate your input and hope you consider staying with us again in the future for a more enjoyable experience.
Disappointing
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 14,099 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open at 12:00 p.m.