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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Order a cleaning service or pay your cleaners more. EVERYTHING IS VERY DIRTY. The hotel is sooo dirty. Everything is dirty, from the parking entrance to the furniture in the room. Dirty carpets, broken closet doors, sagging sofas, a dirty elevator, walkways in the hallway, windows, and the grounds around the hotel. I know it's the manager and staff who are to blame. I'll never go back to this hotel again. The hotel is near the highway and the airport, but it's not a noisy place. It's quite quiet. The staff is very attentive,... read more
Fair
Fair
For my protection I locked my bank card to avoid charges since I wasn’t able to check in. Computer systems were down; unable to locate reservation; advised of not able to process payment and had to make other arrangements; no WiFi connection was available to use; walked out and left property; only had one lady tending to front desk while also answering phone calls and other tasks! Not recommended! Nothing!
Business response:
Hello Aileen, Thank you for sharing your feedback about your recent experience. We understand that technological issues and staffing can impact the guest experience, and we appreciate your comments. Your insights will be taken into consideration as we continually strive to enhance our services. We hope you will consider giving us another chance in the future.
Mala experiencia, sucio y descuidado. Muy sucio, muy descuidado. Lo peor es que no hacen aseo diario en las habitaciones e incluso hay un anuncio en el front desk que lo dice, y para solicitarlo se debe avisar con 24 hr de anticipación. Yo nunca había estado en un hotel en el que no se haga el aseo de las habitaciones a diario. Muy desagradable que las camas queden destendidas y la basura de los baños permanezca en ellos. No me veo yendo de vacaciones a un hotel para descansar y yo tenga que tender mi cama y sacar la basura ... read more
Business response:
Hello Ramírez, Agradecemos su feedback sobre su experiencia en nuestro hotel. Es importante conocer la percepción de nuestros huéspedes respecto a la limpieza y los servicios ofrecidos. Tomaremos en cuenta sus comentarios sobre el servicio diario de limpieza y la variedad del desayuno para futuras mejoras. Nos alegra saber que disfrutó de la ubicación conveniente y del desayuno en términos de cantidad. Su opinión es valiosa para nosotros y la compartiremos con el equipo correspondiente.
I never got my room because I paid through booking.com and when I went to get my room key she wanted me to pay again. The night time worker. She’s rude, unprofessional, and I ALWAYS have issues with her. I usually love the property because it’s convenient
Business response:
Hello Justine, Thank you for taking the time to share your feedback. We regret to hear that your experience with our night staff did not meet your expectations. It's great to know you enjoy our property and its convenience, and we hope to provide you with a more positive experience should you choose to stay with us again in the future. Your comments will be shared with the management team for their awareness.
Not worth the value, needs a remodel and deep clean The pool was so gross you couldn’t even dip your feet in it and the jacuzzi was not hot at all, very cold and spa pressure was barely there. My first room had paint peeling, mold on the shower ceiling and the bathroom was the worst I’ve ever seen in a hotel. The staff were nice and they did move me and the next room was better but not great. My parents stayed here and said it was nice but I guess they had a remodeled room. I paid for an upgrade prior on the website and I ca... read more
Business response:
Hello Courtney, Thank you for sharing your feedback regarding your recent stay. We appreciate your compliments about our staff, breakfast, and location. We're sorry to hear that your experience with the pool and your initial room did not meet your expectations. Your comments regarding room conditions will be reviewed, and we encourage guests to inquire directly about specific room types during booking for a tailored experience. We hope you'll consider visiting again to see our ongoing improvements.
Sucio , caro no vuelvo Muy sucio todo hasta las alfombras , mejor retírenlas Nada , demasiado sucio , cobran el desayuno y era un desorden , parecía comida de puercos
Business response:
Hello Rene, Lamentamos saber que su experiencia no cumplió con sus expectativas. Apreciamos sus comentarios sobre la limpieza y el servicio del desayuno, ya que son valiosos para el equipo del hotel. Cada opinión ayuda a mejorar y esperamos que sus futuras estancias en otros lugares sean más satisfactorias. Gracias por compartir sus inquietudes.
Fair Room AC didn't work and saw bugs in the room
Business response:
Hello Christopher, Thank you for sharing your feedback. We take all guest concerns seriously, and it's important for us to maintain a clean and comfortable environment for everyone. Your comments about the AC and any pest issues will be reviewed by our management team to ensure we uphold our standards. We appreciate your input and wish you safe travels in the future.
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 14,099 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open at 12:00 p.m.