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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair bed was very uncomfortable, room was hot ac did not keep it cool even set at 60. Rest room wasn’t as clean as it could be and ac unit was full of dirt and crumbs. price was decent wouldn’t stay again
Business response:
Hello Andrea, Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our bed and price. We hope to see you again and that you will be truly impressed with our continued improvements.
Bad
Fair What appeared to be mould in the shower, and generally unclean bathroom including hair on the mirror.
Business response:
Hello Sami, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this information has been forwarded to management to address promptly. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.
won’t stay at this hotel again. dated and tired shuttle doesn’t operate 24 hours. when we called for a shuttle they didn’t show up, had to call back after 40 min and the manager came because the shuttle driver couldn’t be located. bathroom needed work. the bed was very comfortable
Business response:
Hello Linda, We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our bed and your comments about our shuttle. Every guest experience is extremely important to us. We value your feedback and thank you for your business.
Poor The bedding had red and yellow stains, also the pillows and sheets. Mold in the shower room and had a Beatle and a dead grasshopper in the light of the bathroom. The hallways were also dirty, the Windows and I didn't want to have breakfast there it was to nasty. Like the location and the staff.
Business response:
Hello Rosario, We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.
loud no quite time not clean not clean it near all stores
Business response:
Hello Elizabeth, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it if these things can be reported to us as we do not want this to happen again.
Good, but lots to improve. Breakfast had few options. This is compared to other hotels in Texas I've stayed in. There was no daily room cleaning, and we were told that most hotels post-covid had stopped offering daily room service. In fact, they offered to return my money while doing the check-in. This was in response to me saying that it wasn't clear for me at reservation time that there would not be daily room cleaning service. The room was of good size, there was a gym and a pool and there were lots of gurneys to take you... read more
Business response:
Hello Azucena, Thank you for taking the time to share your comments regarding our breakfast and your comments about our service. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.
Fair Floors were dirty rooms were not sanitized.felt like I needed a bath after taking a shower there still felt dirty! It was a good location for me
Business response:
Hello Orlando Zapata, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.
mala atención en la recepción fueron groseros, supuestamente nuestra reserva en booking no existía, nisiquiera mi nombre de reserva. pasaron 20 minutos y supuestamente después de ese tiempo ya habían encontrado mi reserva. No se a que se debió esta pérdida de tiempo, pero lo que más enojo fue la actitud de la recepcionista, tratándonos como si hubiera sido nuestra culpa y nuestro problema. normal para una quinta
Business response:
Hello Valeria, Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guest’s experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 13,964 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open tomorrow at 12:00 p.m.