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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
As I noted earlier, the room had the basics for an overnight to the airport along with a shuttle. The young ladies at the front desk although nice when interrupted, were much more focused on eating their snacks. Not attentive or engaging. The pillows were crunchy feathers, the bed was lumpy, the shower was dirty and it looks like the bathroom flooded at some point as there is rot along the baseboards and the bottom of the door. It had a bed, a toilet and a shuttle to the airport
Business response:
Hello Charlotte, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommod... read more
No impressed at all. There was a used sex toy left in out room next to the bed a dresser as well as some marijuana on the floor by the nightstand and the bathtub has hair in it. Breakfast was good.
Business response:
Hello KACIE, Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Hotel is not accommodating The entire hotel had to evacuate at 4am due to a floor. Leaving everything outside for hours. Then after returning, the fire alarms continue to go off throughout morning. The hotel only extended our stay for 1 hr and credited us $25! Which is insane. We were outside for HOURSSSS. The location was perfect! Next to Walmart, clothing stores, and restaurants
Business response:
Hello Shauntia, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.
Disappointed Dirty, not Wyndham standards Location close to airport
Business response:
Hello Maria, Thank you for taking the time to share your comments regarding our location. Through guest feedback like yours we are better able to enhance guest experience; so thank you.
Malo Me realizaron doble el cargo de la habitación y el personal no me resolvio nada tuve quebhablar directamente con booking, la habitación no tenía control de la televisión y se tardaron más de una hora en llevarlo, tuve que bajar dos veces a recepción y aún así el tiempo de respuesta fue muchísimo
Business response:
Dear Guest, It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our hotel. I hope you will return to enjoy a memorable and exceptional experience.
Regular Camas muy pequeñas Ubicacion
Business response:
Hello Oscar, Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.
Will not be staying ever again A lot. The room smelled, roaches in the cabinet where the fridge was. Carpets were badly stained. Urine on the wall. Very outdated bathroom. Close to everything we liked.
Business response:
Hello Jessica, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addresse... read more
Fair
Fair
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 14,099 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open tomorrow at 12:00 p.m.