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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Worst stay ever It was dirty, carpets filthy, 6th floor smells like mold. Our bathroom had water pouring through the ceiling all over the toilet and floor at 10:00pm redndering it unusable. We called the front desk 3 times within 45 minutes and were told maintenance would be right up. No one came, the water was seeping into the carpet in our room and they didn’t care. We checked out at 11:00 after arguing with the front desk for a refund when our bathroom was unusable and they had no other rooms to offer. After finally agree... read more
Business response:
Hello Jennifer, Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your stay due to the unusual situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.
Good value and hotel shuttle available Rugs were dirty and felt as if the hotel was in serious need of a deep clean. When we arrived the air conditioner downstairs was broken. The front desk agent informed us that the elevator was broken. We had to carry our luggage up six flights of stairs.
Business response:
Hello Stephen, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to mana... read more
Fair Pool was filthy. Bird poop on ground. Smell in hallway due to water leak down the hall. water constantly running in tub faucet . Location to airport
Business response:
Hello Frank, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.
They not even let know what was going on 340 the fire alarm come On it was a major mess Closer to the airport
Business response:
Hello Juan, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.
Never again Waking up me and my kids at 3am because another guess burned their room so annoying Close to airport shuttle
Business response:
Hello Roy, Thank you for taking the time to rate our hotel. I regret to discover that you weren't thoroughly impressed with us during your most recent stay. I regret to learn that you encountered a disturbance during your stay. We do request that noisy guests quiet down in the evening hours to allow other guests to enjoy a peaceful night's sleep, so we regret that this was not resolved for you right away. I want to assure you that your comments are being taken seriously, passed on to our staff, and addressed in order to impr... read more
Good for the price, but the facility was dirt along with the room. Dirty carpet, elevators weren’t working, fridge was dirty. Location and Price
Business response:
Hello William, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
Room was nice till fire alarm went off at 3 am Room has a funny smell Convenient location
Business response:
Dear Guest, Thank you for sharing your experience with us. We appreciate the input referring to our location and your insights regarding our room. Through guest feedback like yours we are better able to enhance guest experience; so thank you.
Bad The building is in construction and fire alarm is beeping several times during the night and we wait until the firefighters clear the zones
Business response:
Hello Jesus, We appreciate your rating of our hotel and the feedback you have shared pertaining to our construction. I hope that we will impress you with exemplary service during future visits.
Disappointing At almost 4am, fire alarm started going off and everyone evacuated. Not sure what happened exactly but the alarms kept going off so it was hard to be comfortable Staff was very friendly
Business response:
Hello Ciara, Thank you for sharing your experience. We truly appreciate the insight regarding our staff. We hope you will return so that we can provide you an even superior experience.
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 14,096 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open tomorrow at 12:00 p.m.