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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair
Very Poor No me dieron una blanket extra porque segun no tenian y el almuerzo estaba el area sucia no habia mesas y no habia cafe y no de miraba quien estubiera al pendientw para rellenar el cafe no almorzamos al otro dia alas 9:30 ya estaba recojiendo todo y dijieron que ya no habia nada Muy mal! El area
Business response:
Hello Lucia, We regret to hear about your experience and apologize for any inconvenience caused. We encourage you to reach out to our management directly to address your concerns further. Our team is committed to continuously improving our services to ensure a better stay for all guests.
Poor The room smelled like mildew. There were workers drilling and pounding down the hall for 2 hours. We checked in at 3:00 pm and I finally called front desk at 5:00 pm. The air conditioner didn’t work well. It got really cold and five minutes later it was really hot. The staff were pleasant and helpful. Great location.
Business response:
Hello Gale, Thank you for sharing your feedback. We appreciate your kind words about our staff and prime location. We regret to hear about the issues you experienced and apologize for any inconvenience caused. Your comments have been passed along to the relevant departments for further review. We hope to welcome you back in the future for an improved stay.
Unsatisfactory The property needs to be renovated completely. What you pay is not worth it. Rooms were completely outdated with old furniture and stained mattresses that were very worn out. Keys kept having to be reactivated which was a hassle if you coming in the building using the rear parking lot. The location
Business response:
Hello Regina, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Glad I was only staying there for a night. Problems from the start. I booked 2 weeks ago & when I got there no rooms were available but double beds. Then receptionist made a mistake with booking.com. 30 minutes total figuring out what she did. The hotel itself is falling apart. No AC, the windows and doors open so air would come in. Mind you it’s 82 F outside. Elevator screen was broken. Furniture ripped. Fridge in room did not work. I did not even want to use the shower there was gunk everywhere. Only rented this room becau... read more
Business response:
Hello Samantha, We are sorry to hear about the challenges you faced during your stay. We always strive to provide a comfortable experience for all our guests. Your feedback regarding the room conditions is valuable and will be shared with the appropriate teams for further review and improvements. We appreciate you highlighting our convenient location close to essential stores and North Star mall. Thank you for choosing to stay with us.
Carpet in our room was extremely dirty. Bathroom call was nasty, football chewed up. My last stay! Needs more choices.
Business response:
Hello Oakley, We appreciate your feedback and will share your suggestion with our team for consideration. Your input helps us enhance our guest experience. Thank you for taking the time to share your thoughts with us.
Unimpressive. The room and many public areas were not in good repair. This included a dripping faucet, wall patches, and many dings and scuffs. The wifi certificate was expired so my device security wouldn't let me connect. There was no clock in the room. Breakfast eggs were watery and bland. The desk has no cash, so I was unable to break a bill to tip housekeeping as much as I wanted to. On my arrival stay, there was no shuttle after 10:30 pm. On the return to the airport, the shuttle driver was monosyllabic and didn't help... read more
Business response:
Hello Shoshana, Thank you for sharing your detailed feedback with us. We appreciate you bringing these matters to our attention and we will be sure to review them with our team. We regret any inconveniences you experienced and apologize for falling short of expectations. Our aim is to constantly improve the guest experience. We hope for the opportunity to better serve you in the future.
Fair
Fair The hotel locates near I-410, so traffic noise is an issue. The fridge also makes noises when it is working. I had to unplug it to have a quiet environment. The breakfast is just so-so with limited choices of food, and there are too many guests to have breakfast around 9 AM. Every table was occupied. Originally I marked 8/10 for this property, but I have to lower it to 7/10 because they keep on sending me emails, texts asking for reviews. I did that but they still harass me. If they dare send me another message for revi... read more
Business response:
Hello ardenous, We apologize for any inconvenience caused by the traffic noise and the fridge in your room. We appreciate your feedback concerning breakfast and will take it into consideration for future improvements. It's great to hear you found the room clean and tidy, the bed comfortable, and the check-in process efficient. Your detailed feedback helps us to continually enhance the guest experience at our hotel.
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 14,322 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open at 12:00 p.m.