This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
with roaches and construction going on everywhere and clean a broken mirror outside The manager and staff were very rude and not professional.and there are roaches The location that’s it
Business response:
Hello Elia, Thank you for providing your feedback on your recent stay. We take all guest concerns seriously and apologize for any lack of professionalism encountered. We encourage you to contact our management team directly to discuss your experience. We appreciate your acknowledgement of our convenient location.
Bad the "handicapped " room on the "under construction " 8th floor smelled of urine and there was BLACK MOLD... the mini refrigerator took 8 hours to get cold...the staff didn't seem to care that we were having issues ... AND we had a couple of items stolen by the housekeeping staff... the location was perfect...
Business response:
Hello Connie, We appreciate your feedback and apologize for any inconvenience caused during your stay. We take cleanliness and maintenance issues seriously and will address them with our team. We apologize if our staff's response did not meet your expectations, as providing attentive service is our priority. For any concerns regarding stolen items, we recommend contacting our management directly. However, we are glad to hear that you enjoyed the convenient location. We hope to have the opportunity to welcome you back in the ... read more
Poor I have stayed in this hotel MANY times in the past. The maintenance of this facility has gone down substantially. Unacceptable level. The front sliding doors were not working so had to be opened manually and closed manually. There is so much deferred maintenance, it looks terrible. The elevator flooring is crumbling under your feet. Some elevators not working at all. Missing trim at doors throughout the facility. Could not get a copy of the receipt because the printer was not working. Room thermostat on wall not operati... read more
Bad
Do not recommend this location!! Noisy, dirty and manager was extremely unprofessional! Breakfast was good
Business response:
Hello Sandra, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the noise and cleanliness issues you encountered during your stay. We continuously strive to provide a comfortable and clean environment for all our guests. Your concerns will be addressed with our team to ensure a better experience in the future. We're glad to hear that you enjoyed our breakfast. We appreciate your valuable input and hope to have the opportunity to welcome you back for a more pleasant sta... read more
Not good. Staff was so rude, property was dirty, no room cleaning, we had to get our own towels from front desk, elevator was in bad shape, it had duck tape on cracked areas. Overall not a good experience at all. The last time we stayed there was 3 years ago and was very good, but will never stay there again.
Business response:
Hello Ana, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We strive to provide excellent service and maintain a clean property for all our guests. Please note that we take your comments seriously and will address them with our team. We value your loyalty and hope you will reconsider staying with us in the future.
There was a lot of roaches in the room and restroom. Nothing a lot of roaches Nothing a lot of roaches
Business response:
Hello Freddy, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed... read more
Fair Very bad attitude of the front desk staff Location
Business response:
Hello Maria teresa, Thank you for sharing your feedback regarding the attitude of our front desk staff. We appreciate you bringing this to our attention and apologize for any inconvenience caused. We strive to provide excellent service to all our guests and will address this matter internally. We hope you give us another chance to provide you with a more positive experience in the future.
Fair
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 14,305 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open tomorrow at 12:00 p.m.