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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair
not worth the money no telephone chord for the phone, no Clock/radio. shower head falling apart. woke up with a saturated carpet on our final day or this trip. possible leakage for the shower. never cleaned our room for the whole 3 days.
Business response:
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you very much for bringing your concerns to our attention. Respectfully, LQ Customer Care
Fair Kinda dirty and smell and the room too small we order 2 queen befs but we got 2 small beds The location we like easy access to go anywhere
Business response:
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you very much for bringing your concerns to our attention. Respectfully, LQ Customer Care
I will not stay here again. The first room that I was assigned was very smelly. Then I was given another room and it was not better. It was not much cleaner. They did not do daily cleaning to the room. I had to ask for towels daily instead of them bringing them to the room. No manager came to talk or apologize for my service and they still charged me full price for the room. The breakfast was pretty decent. The location was good. And lobby was nice.
Business response:
Thank you for taking the time to express your concerns regarding the experience that you encountered during a recent stay at our location. We are very sorry that you had such a negative experience while staying with us. Your opinion and satisfaction is very important to us and I am very sorry we were unable to meet your expectations. Rest assured that your comments are taken to heart and we will do everything we can to improve.
I was not satisfied. The rooms were in poor condition, chipped paint and furniture, stained carpets and couches, bathroom outdated, room had an unpleasant odor, property had stray cats and homeless people soliciting and worst of all roaches everywhere. Location was convenient
Business response:
Thank you for taking the time to express your concerns regarding the experience that you encountered during a recent stay at our location. We are very sorry that you had such a negative experience while staying with us. Your opinion and satisfaction are very important to us, and I am very sorry we were unable to meet your expectations. Rest assured that your comments are taken to heart, and we will do everything we can to improve.
Bad Ended up checking out a day earlier then i Booked still havnt received my refund for the extra day
Business response:
The refund may take 5-7 business days depending on your financial institution.
Disappointing
Disappointing
wont be back Numerous requests for the 1st-floor room were ignored. Both stays staff said there were no notes of my request. I requested in the booking weeks ahead and by calling the morning of stay. I travel 250 miles for dental work and have 3 or more appointments. I have booked with another hotel going forward. Breakfast good deal, the room was clean and A/C worked great. Bathtub safety bars and soap dish had mold underneath.
Business response:
Thank you for taking the time to express your concerns regarding the experience that you encountered during a recent stay at our location. We are very sorry that you had such a negative experience while staying with us. This is definitely not the norm for our guests and please rest assured that we are doing everything we can to ensure this won't happen again!
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 13,796 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open at 12:00 p.m.