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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Poor The hotel is old, in the process of remodeling and was substandard. Will never stay there again! The breakfast was horrible, the waffle batter was sour.
Mal experiencia Muy viejas sus instalaciones, buffet de desayuno muy limitado, mucha gente pocas mesas y sillas, instalación pésimas
Business response:
Hello monica, Agradecemos sus comentarios sobre nuestras instalaciones y el buffet de desayuno. Nuestro equipo siempre busca mejorar y tomar en cuenta las sugerencias de nuestros huéspedes. Lamentamos que haya experimentado inconvenientes con la disponibilidad de mesas y sillas y que nuestras instalaciones no cumplieran con sus expectativas. Valoramos su feedback y lo transmitiremos al equipo de gestión para seguir mejorando nuestros servicios.
Experiência ruim Vazamento no banheiro (vaso sanitário) e possibilidade forte de beds bug Espaço
Business response:
Hello napoleao teixeira, Lamentamos sinceramente pelos inconvenientes que você enfrentou durante sua estadia conosco. Nossa equipe de manutenção está focada em resolver problemas imediatamente, mas infelizmente, nem sempre somos capazes de identificar cada questão com antecedência. Agradecemos por trazer isso à nossa atenção e estamos tomando medidas para evitar que tais problemas ocorram novamente. Por favor, entre em contato com nossa equipe de gerenciamento para discutir qualquer problema de compensação.
I would pay more money for basic things in a hotel. There was the beginning stages of mold on the shower ceiling so it didn't look like the bathroom was properly cleaned prior to our arrival or anyone else's arrival. The shower faucet was leaking even after turning off the faucet There were parts in the wall paper peeling of the walls in the hotel common areas of the floor we were on. Some of the floor board coverings were peeled off or loose as well. The 8th floor room we first were given has a better bathroom but the showe... read more
Business response:
Hello Luis, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced. We strive to provide a clean and well-maintained environment for all our guests. We will address the issues you mentioned to ensure a better experience moving forward. We appreciate your positive comments regarding the price and location. We hope to have the opportunity to welcome you back in the future.
Fair
Never again It was dirty, not clean at all. The person checking us in had no desire to be there and it showed. No eye contact no smiles no welcoming feeling at all. Just that it was close to the airport.
Business response:
Hello Yesenia, Thank you for sharing your feedback with us. We apologize if you found any cleanliness issues during your stay and assure you that we prioritize the cleanliness of our hotel. We will address this matter with our housekeeping team to ensure our standards are met. We regret to hear about any unsatisfactory interaction at check-in and will remind our staff to provide a warm, welcoming experience for our guests. We appreciate your comment about our convenient location near the airport.
I would not recommend anyone to stay at your hotel! The bathroom is filthy and disgusting and the carpet smells horrible Nothing really impressive about this hotel it was disgusting and horrible needs upgrade like other “La Quinta” hotels
Business response:
Hello VICTOR, We apologize for any inconvenience you may have experienced during your stay with us. We strive to maintain a high standard of cleanliness and will address the issues you have mentioned with our housekeeping team. Thank you for your feedback and we appreciate your understanding as we work towards improving our hotel.
Peor de lo que esperaba. La limpieza pésima. Las camas
Business response:
Hello Jose Carlos, pueden ser más cómodas y las almohadas necesitan ser reemplazadas. Lamentamos sinceramente que su experiencia con la limpieza no haya cumplido con sus expectativas. Apreciamos sus comentarios y los transmitiremos a nuestro equipo de limpieza para que se tomen las medidas necesarias. Esperamos tener la oportunidad de recibirlo nuevamente y brindarle una experiencia mejorada.
Under remodel, empty wooden crates trash, along main entrance, dirty ridiculous You try to get to the front door, empty wooden crates, half full soda, bottles, food for cats to be fed filthy floors elevators, so dirty seventh floor room smelt of mold really bad would’ve left that night but they would not give me my refund! I I know there’s no good time to do a remodel at a hotel or a hospital because I used to do this, but if I drove up in my job site, looked like this my guys would’ve been fired no questions ask Jack Morris... read more
Business response:
Hello Jack, Thank you for sharing your experience with us, Mr. Morris. We apologize for any inconvenience you encountered during your stay. Rest assured, we take your feedback seriously and will address the issues you mentioned with our team. We appreciate your understanding regarding our ongoing remodeling. We always strive to provide a pleasant and comfortable environment for our guests. Please feel free to contact our management directly for further assistance.
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 14,305 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open tomorrow at 12:00 p.m.