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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
will not stay again. not the worst place but needs updating really bad. rooms damp, bathroom in need of deep clean/remodel. location
Business response:
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously, our own standards are very high and include checking up to ensure that rooms are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit.
Roaches, additional charges, early checkout Roaches. Tons of roaches. Needed to switch rooms (unexpected additional charges) and then checked out early. Will not revisit. Roaches. Tons of roaches. Needed to switch rooms then checked out early.
Business response:
We appreciate you taking the time to provide feedback on your stay. Please note that your concerns regarding the plumbing issues have been passed on to our Maintenance and Management Teams. We do hope you give us another chance as we will definitely improve our services.
will not stay here again! the location, the room very out dated not the same as on line, ppl always smoking outside ( green stuff ) never again! the staff
Business response:
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review, especially the odor you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel.
Don’t do it. I stayed in room 807. It smelled like roach killer. I left at 430 am because I couldn’t sleep. The AC didn’t work and a buzzing noise would wake me up every hour.
Business response:
Thank you for your feedback. We apologize for the issue that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring.
Disappointing kinda small fairly clean
Business response:
Thank you for taking the time to participate in our review. Have a nice day.
el cuarto estaba con manchas en todos lados de humedad, olía feo, hubo mucho ruido por unas personas hasta las 2 am que la habitación ubicación
Business response:
Thank you for the candid feedback.
Horrible! NEVER again! This facility should be shut down! Trash everywhere in the parking lot in the entrance as you walk in, stay cats have taken over the entrance, someone is constantly feeding them, receptionist at check in was not welcoming at all..big sign at check in that states they do not provide any housekeeping services!! you take out your own trash, get your own towels/ linens, the common areas looked as if they haven’t been vacuumed in weeks, people with dogs… the rooms are dated, beds hard, air conditioner barel... read more
Business response:
We take pride in our guests being satisfied and apologize that we were unable to meet that expectation.
Not worth the money Water dripping from shower tap, ac making big sound, door closing big sounds from another room, toilet seat and flush heavy noise from upstairs, unpleasant smell (kinda of rusty) in the room. Parking, check in/out
Business response:
Thank you for your feedback. We apologize for the issue that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs.
Bad experience I booked deluxe room but I was given a normal 2 queen beds room when ask the front desk they said this is the only one available for the day.The room was smelling every time when we entered.Requested for a late checkout and the front office said it’s 25$+ tax for every hour,wherein it wasn’t mentioned anywhere.There were big bugs in the restroom,the iron board in the room had stains.Overall very bad experience
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again.
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 13,796 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open at 12:00 p.m.