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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair
Booked two nights and left after the first night. Place was horrible.
The Bathub / shower is slippery , I slipped and hurt my back. The bathtub can be very slippery if a little soap falls into it. Please do something about this. I slipped and hit my back very hard. I am young and in very good physical shape, I never slipped at a shower in my life except for this time visiting this hotel. Someone who is older might have a serious injury if you don't do anything about it. Most stuff is ok for the price.
Business response:
Hello Juan, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the slippery bathtub. Guest safety is of utmost importance to us, therefore we will review the bath tub surface for any necessary adjustments. We appreciate your feedback and will take it into consideration to enhance our guests' experience.
Disappointing Hallways were dirty, carpet was coming off, elevator #s not showing properly - just a little maintenance and property would be higher ranking Room was spacious and clean - soba bed missing duvet and pillows, also no trash bin anywhere in room.
Business response:
Hello Alfonso C, Thank you for sharing your feedback on your recent stay. We appreciate your compliments about the spacious and clean room. We apologize for the inconveniences you experienced with the hallway cleanliness, carpet, and elevator. We will forward your comments to our maintenance team to address these areas for improvement. Regarding the missing duvet, pillows, and trash bin in your room, we apologize for any oversight and have shared this with our housekeeping team. We appreciate your valuable input and hope to ... read more
Poor The room was small for the price. Small TV, room cleaning never happened Bed was comfortable
Business response:
Hello Aguilar, Thank you for sharing your feedback with us. We apologize if the size of the room did not meet your expectations. Our team strives to provide comfortable accommodations at a competitive price. We appreciate your compliments regarding the bed. We regret any inconvenience caused by the cleaning service and will address this issue with our housekeeping department. Your comments will help us improve our services for future guests.
Utilitarian stay close to the airport that's affordable. Property is very dated and not well maintained. Everything looked run down and my shower was gross. The location is convenient and the bed was comfortable.
Business response:
Hello John, We apologize for the dated appearance of our property. We appreciate your kind words regarding the convenient location and comfortable bed. We will address your concerns about the shower. Thank you for bringing this to our attention.
The stay was not pleasant. The room was dirty. The floors needed vacuumed. The walls needed painted or cleaned because that looked gross. The bathroom door had a blood like stain on it. They say they have a shuttle available, but they don’t advertise it is only available during certain hours. I selected this hotel for the shuttle and I had to pay $45 in taxi/Uber fees to get there and back to the air port the next morning. Quick trip to the air port and the bed was comfortable.
Business response:
Hello Michael, We apologize for the cleanliness issues you experienced in your room. Our housekeeping team will address this immediately. We apologize for any inconvenience regarding our shuttle service. We will make sure to provide clearer information about its operating hours. Thank you for mentioning the comfortable
Poor Cockroaches in my room, bad smell, poor fitness room, overall dirty looking hotel. Pictures are not accurate The receptionist tried to make up for the missing shuttle by giving me some food
Business response:
Hello Carlota ,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
Got a place to sleep near the airport. Meh. They lost my reservation and then suddenly found it 15 minutes later while I was on the phone with Booking.com. Called for shuttle from airport. Took 20 minutes. Driver a bit disengaged, blasting metal on the radio. Carpet in our room was damp. Almost nothing in the snack bar, including soft drink choices. (Plenty of room but cupboard was bare.) One wash cloth in bath. Google Chrome system on TV did not work. Two charging outlets bedside. Weird room service system that required you... read more
Business response:
Hello Fred, Thank you for your feedback. We apologize for the inconveniences you experienced with your reservation, shuttle service, room amenities, and room service system. We appreciate your comments and will address these issues to improve our service. We hope to have the opportunity
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 14,304 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open at 12:00 p.m.