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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair
Could be better Smelly room. Had to ask for another one. They gave me with full beds Location near airport
Business response:
Hello Rivera, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
Stay here only if you need to be close to the airport. The property is very run down, needs a major upgrade, probably why the price is so affordable. I saw several bugs in the room in the morning , not sure what kind but unsettling. The air conditioning was broke in lobby areas which the staff said had been broken for days! Not good in 100 + degree heat. The best thing about this property was location if you want to be near the airport -less than 5 minutes away. Perfect place to sleep if you have an early flight. Breakfast w... read more
Business response:
Hello Lorelei, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addresse... read more
It got the job done, but it wasn’t the very comfy or safest feeling hotel I’ve stayed at before. The hotel was a bit hot in the halls and elevator, the beds were pretty hard and pillows were not soft either. I was a bit put off by the fact that the room next to us had a banged up door that looked like someone had tried to break into that room… so I did not feel very safe there. The pictures online make the hotel look newer but in reality it didn’t feel very cozy and new. the location was great for the locations we needed to ... read more
Business response:
Hello Lou, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
Would not waste time here ever again. Horrible breakfast, and no ac at the breakfast area. cleaning staff didn’t bother coming to the room to help clean and just handed me the trash bags and new towels and requested me to pick up my trash and used towels and hand it. Room next to mine had people smoking and the smell went throughout my entire room the whole night. location wasn’t bad and got a room change due to the ac not working. upgraded room.
Business response:
Hello Rand, We would like to apologize for your experience with the smell, we implement a strict no-smoking policy and make sure that guests who violate those are reprimanded. We would appreciate it if these issues were reported during your stay as we could have sent back our cleaners and done a more thorough refresh of the room.
Disappointing Lobby AC was out on a 100 degree day. Room and hallway cleanliness was not as good as expected. Hotel appeared to be under renovation. The bed was nice
Business response:
Hello Dennis, I'm sorry that your stay was compromised by “noise/dust/mess” from the renovations. We're doing everything we can to minimize the inconvenience, and the dates of the renovations are listed, we hope to have you back for a future stay once work is complete.
I will not stay in this location ever again!!! The hotel was being renovated but our room was dirty and old. There was mold all around the shower and urine on and around the toilet. The shower dripped constantly and needs to be replaced. I would not stay there again. The young lady was on her personal phone while we were checking in and wasn't giving us undivided attention. Staff was great!! The location was great to get around the town. The lobby looked very clean and nice.
Business response:
Hello LAURA, We value your feedback and as we transition through the renovation process, comments like yours will help us to grow and improve. I am very sorry to hear of the miscommunication and inconveniences that you experienced in this regard. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.
Fair
Bad
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 14,224 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open at 12:00 p.m.