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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Good for the price, but the facility was dirt along with the room. Dirty carpet, elevators weren’t working, fridge was dirty. Location and Price
Business response:
Hello William, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
Room was nice till fire alarm went off at 3 am Room has a funny smell Convenient location
Business response:
Dear Guest, Thank you for sharing your experience with us. We appreciate the input referring to our location and your insights regarding our room. Through guest feedback like yours we are better able to enhance guest experience; so thank you.
Bad The building is in construction and fire alarm is beeping several times during the night and we wait until the firefighters clear the zones
Business response:
Hello Jesus, We appreciate your rating of our hotel and the feedback you have shared pertaining to our construction. I hope that we will impress you with exemplary service during future visits.
Disappointing At almost 4am, fire alarm started going off and everyone evacuated. Not sure what happened exactly but the alarms kept going off so it was hard to be comfortable Staff was very friendly
Business response:
Hello Ciara, Thank you for sharing your experience. We truly appreciate the insight regarding our staff. We hope you will return so that we can provide you an even superior experience.
Pretty disappointing Mold in the bathroom and on bathroom ceiling, room smelled like cigarettes, air conditioner did not work Front desk worker Hilary was very nice and good at her job.
Business response:
Hello CATHERINE, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.
Hairy towels We had a hard time getting the room we booked. We ended up getting a suite, but the towels were full of hair. It was so disgusting. Location, upgraded to suite
Business response:
Hello Idalia, Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your stay due to the unusual situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.
Fair
Not really sure if I want to return The rudeness of 90% of the staff, the rude and arrogant construction workers, the lack of parking, the lack of proper lighting in parking lot, the disorganized staff How spacious the rooms were
Business response:
Hello Nicole, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this information has been forwarded to management to address promptly. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.
Fair
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 14,254 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open tomorrow at 12:00 p.m.