This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Poor The bedding had red and yellow stains, also the pillows and sheets. Mold in the shower room and had a Beatle and a dead grasshopper in the light of the bathroom. The hallways were also dirty, the Windows and I didn't want to have breakfast there it was to nasty. Like the location and the staff.
Business response:
Hello Rosario, We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.
loud no quite time not clean not clean it near all stores
Business response:
Hello Elizabeth, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it if these things can be reported to us as we do not want this to happen again.
Good, but lots to improve. Breakfast had few options. This is compared to other hotels in Texas I've stayed in. There was no daily room cleaning, and we were told that most hotels post-covid had stopped offering daily room service. In fact, they offered to return my money while doing the check-in. This was in response to me saying that it wasn't clear for me at reservation time that there would not be daily room cleaning service. The room was of good size, there was a gym and a pool and there were lots of gurneys to take you... read more
Business response:
Hello Azucena, Thank you for taking the time to share your comments regarding our breakfast and your comments about our service. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.
Fair Floors were dirty rooms were not sanitized.felt like I needed a bath after taking a shower there still felt dirty! It was a good location for me
Business response:
Hello Orlando Zapata, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.
mala atención en la recepción fueron groseros, supuestamente nuestra reserva en booking no existía, nisiquiera mi nombre de reserva. pasaron 20 minutos y supuestamente después de ese tiempo ya habían encontrado mi reserva. No se a que se debió esta pérdida de tiempo, pero lo que más enojo fue la actitud de la recepcionista, tratándonos como si hubiera sido nuestra culpa y nuestro problema. normal para una quinta
Business response:
Hello Valeria, Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guest’s experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.
horrible when I first checked in the older lady that has short hair that was working the morning of Dec 8th in the front desk was SUPER RUDE . I had told her I have a confirmation number and she had said rudely I don’t need it just your name and then I asked if I could check in early and she said it was going to be a $29 dollar charge and i said okay . my grandma had came to visit my daughter and I for a little bit at the hotel and she had brought her dog down just so she wouldn’t leave her in the car and the same lady that ... read more
Business response:
Hello Guest, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.
Poor The wall thermostat was not operational and I was cold all night. I learned in the morning when I woke up freezing that the heater actually worked fine, but not from the wall thermostat
Business response:
Hello Randy, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most r... read more
baños sucios nada
Business response:
Hello , I am sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future visits.
Fair, met basic needs Older, outdated and some people staying with dogs not on leashes roaming freely in elevators. walls and doors in room not wiped down. Staff was very friendly, lobby was nice.Beds were comfortable
Business response:
Hello Heidi Killion, It means so much to have earned your business. We appreciate the feedback regarding our staff and your insights regarding our elevators. I hope you will return to enjoy a memorable and exceptional experience.
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 14,056 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open at 12:00 p.m.