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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad Rude front desk lasy Nothing dirty and disgusting especially bed
Business response:
Hello Jonathan, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this information has been forwarded to management to address promptly. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.
Rooms were very outdated and not clean at all. Went for a two day trip that ended up being a one day because we weren’t Rooms were very outdated and not clean at all. Went for a two day trip that ended up being a one day because we weren’t comfortable with the cleanliness of hotel. There was a long hair on the bathroom towel. There were stains on the bed. Staff was nice. Check in was fast and easy
Business response:
Hello crystal, Through feedback like yours, we are able to address our weaknesses and improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your... read more
Fair
Fair
Didn’t meet expectations No one cleaned our room when we got back and we didn’t get extra towels The beds
Business response:
Hello Giavona, Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. I´m sorry if we missed the mark during your stay. Thank you again for your feedback!
I will never return to this location. Roaches in my room, the whole place was disgustingly DIRTY, no staff anywhere cleaning or ready to help. There was a pube on the toilet seat right when I walked in...Rude front desk staff (they were probably agitated that it was 90 degrees in the lobby) Breakfast was good but the air conditioning was broken in the area or something. It must have been 90 degrees in the eating area/lobby, making the one good thing (the decent buffet), still an uncomfortable experience.
Business response:
Hello Jenn, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our... read more
Book at your own risk, you may or may not get the room you booked so be ware. We booked 2 queen beds deluxe room 3 days in advance, when they arrived they said they overbooked and gave our room away. We called ahead to let them know our arrival time and no one mentioned that they gave our room away. My daughter and I shared a bed while my husband slept on the roll away cot they brought in. They offered a $15 credit, what an insult, my husband insisted on getting at least $25 for having to sleep on a rollaway bed so they gave... read more
Business response:
Hello Jonathan,, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.
Fair
Could be better Smelly room. Had to ask for another one. They gave me with full beds Location near airport
Business response:
Hello Rivera, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 14,240 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open tomorrow at 12:00 p.m.