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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Terrible Staff and facilities The hot tub never worked we have me a family emergency and they refused to give us a refund on one day we had to leave early super rude tried to put us in the wrong room at first
Business response:
Hello Matthew, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodat... read more
Fair
Fair for the price it could have been better there was construction so it was pretty loud during the day the only friendly people at the front desk was a guy and a older lady I really wish I remembered their names everyone else seemed underwhelming the breakfast was ok but i think they need to change the waffle machine tasted like chemicals
Business response:
Hello Guest, We value your feedback and as we transition through the renovation process, comments like yours will help us to grow and improve. I am very sorry to hear of the miscommunication and inconveniences that you experienced in this regard. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.
All was well, but the cleanliness of the room was very disappointing. The 5th floor was extremely humid. I understand the climate in San Antonio, especially on a rainy weekend. The room stayed humid and even with the air conditioner on. The blowdryer did not work, there were bodily fluids on the carpet (one white and a couple red) There was dried bodily fluid under the kleenex dispenser by the sink and a huge dried booger on the wall right by the entrance. I took photos of these as well if you would like to see. The staff wa... read more
Business response:
Hello Mariah, We are sorry to hear about those cleanliness issues, if it was reported to us during your stay, we would make sure to resolve it. We pride ourselves in make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it greatly if these things can be reported to us as we do not want this to happen again. We apologize that our service did not satisfy your expectations.
Disappointing Both rooms smelled terrible, like old socks.
Business response:
Hello Samantha, I am sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future visits.
Definetly needs an update, and friendlier staff Musty smell, hardly any ameneties, Room had a musty smell, no shower cap, no lotion, rooms dont have a blanket, what was on it was so thin i was cold all night.
Business response:
Hello Ruby, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hot... read more
they knew room had no tv service and still gave us that room. one whole night with no tv for an elderly couple! we had no cable/tv service in our room. other rooms had service and we were not even offered a different room. asked for a discount of some kind and was told they didn’t do that. quiet
Business response:
Hello Norman, Thank you so much for bringing to our attention the issues that you encountered with our TV. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.
Very Poor There was roaches and stray cats outside Nothing
Business response:
Hello Myriam Elide, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matte... read more
terrible it has really gone down. Dirty, noisy all night long. I dependable amenities. close to the airport
Business response:
Hello Theresa, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 14,109 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open at 12:00 p.m.