This profile has been claimed by the business owner or representative.
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 12:00 p.m. to 12:00 p.m. | |
Tue | 12:00 p.m. to 12:00 p.m. | |
Wed | 12:00 p.m. to 12:00 p.m. | |
Thu | 12:00 p.m. to 12:00 p.m. | |
Fri | 12:00 p.m. to 12:00 p.m. | |
Sat | 12:00 p.m. to 12:00 p.m. | |
Sun | 12:00 p.m. to 12:00 p.m. |
Disappointing Room not totally clean. dingy towels dirty microwave Ice bucket disgusting ... second one requested even WORSE Bed was comfortable.
Business response:
Thank you for taking the time to provide us with your feedback. I understand you were unhappy with your recent stay. I want to assure you that we will be working with our team in order to address some of the issues you highlighted.
Bad Falta de limpieza en instalaciones y no hicieron limpieza de recamara Ubicacion
Business response:
We will be working with our team in order to address some of the issues you highlighted. We appreciate your candid review as it can only help us improve.
Bad Too old Nothing, old am too expensive
Business response:
Thank you for the candid feedback. We do regret we fell short of your expectations with our property.
Poor
Fair A nuestra llegada la recepcionista no está capacitada para atención al cliente. No es multi-idioma. Muestra poca empatía para contestar preguntas básicas. No realizaron limpieza del cuarto aún cuando estuvo desde temprano vacía la habitación. La ubicación y la facilidad para conectar con las diferentes zonas de la ciudad.
Business response:
Thank you for the candid feedback.
unsatisfactory. Room was falling apart. Fire alarm was literally hanging off the wall by the wires, toilet leaks the blue dye toilet cleaners all over the floor which got on some of my clothes. Paint and fit/finish was very lackluster. Wifi was slow. There was a bug in one of the sheets when we first got there. The grounds (external) were unkept. Smoking areas were too close to the entrance of the hotel, that or no one from staff would enforce smoking rules. Virtually NO ONE enforced social distancing. There was a roof over ... read more
Business response:
Thank you for bringing this to our attention. We will address these issues immediately.
Not what I expected One member of the staff was a bit rude, the "included breakfast" is lame, I understand that due to covid restrictions you can't display a full hot breakfast but come on, is coffee and muffins the only thing you can do? also I chose this hotel since it included shuttle bus from airport to the hotel and back. However to my surprise when I arrived to the premises I found out that the shuttle bus has a limited schedule, which surprisely did not match with my departure time, then I had to request an Uber who c... read more
Business response:
Thank you for the candid review. We regret that the information regarding our shuttle was not relayed properly.
Very Poor I had trash in my ice bucket when I arrived. My toilet paper looked like it had been soaking in water. My refrigerator didn’t work to keep anything cold. The dead bolt doesn’t work and towels weren’t fresh. The lady at check in was rude too. I’ve stayed here before and this is by far my worst experience
Business response:
We regret that we did not meet your expectations. We will take a closer look at this room with our team and work to improve.
Bien pero no al 100 Sabanas sucias, madera suelta de la puerta principal, las lámparas no tenían focos tenían los cables pelones, el toile sucio y la Televicion no funcionaba y lo último con la persona q hablamos para decirle del cuarto muy amable pero la q fue a ver el cuarto muy grosera q nos apuró a salir del cuarto Lo rápido q resolvieron el problema
Business response:
thank you for the candid feedback. We will address these issues with our team.
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 13,672 reviews.
La Quinta Inn & Suites San Antonio Airport is closed now. It will open at 12:00 p.m.