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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair El desayuno debería ser mas variado y el horario un poco mas extendido, se debería realizar la limpieza de toda la habitación diariamente, porque durante toda mi estancia nunca se realizó la limpieza.
Business response:
Thank you for your review of your experience with your guest room. At our property, we often utilize guest reviews to help us improve our hotel operations. We’ve reviewed your feedback with our hotel team. We appreciate your time in reviewing our hotel and look forward to seeing you during your next visit to the area.
Disappointing Bathroom was dirty, bed was uncomfortable. There were stains all over the carpet. Took my puppy outside one morning to find dog poop smeared all over the stairs out back, which was still there the next day. Homeless squatters were out back smoking at 0500. The walls are very thin and I was woken up one morning by a neighbor yelling in the hallway because her unleashed Chihuahuas were running around the hotel.
Business response:
Thank you for your review of your experience with your guest room. At our property, we often utilize guest reviews to help us improve our hotel operations. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Please accept our sincere apologies.We appreciate your time in reviewing our hotel and look forward to seeing you during your next visit to the area.
Poor The lady that checked me in as I was asking a question no one was there but me. A couple walked up and she made me get in line behind them after she was already serving me I thought that was a little strange.
Business response:
Thank you, your feedback is very important to us. We’re sorry to hear that the staff did not meet your or our standards during your visit. Your comments will be shared with the General Manager, in an effort to ensure this remains an isolated incident. We hope you will once again choose us for your lodging needs.
Poor
Mal plan las instalaciones muy descuidadas y sucias, por cuestiones de COVID no entran ha hacer el cuarto así que tendrás que preocuparte por dejar las camas sacudidas y en condiciones para volver y acostarte, tienes que solicitar el cambio de toallas, desafortunadamente, al menos a mi no me avisaron de esto y la primera noche que volvimos del paseo me encontré con la habitación tal como la había dejado Solo la ubicación estuvo excelente
Business response:
Thank you for staying with us and for taking the time to share your review. Please allow us to seize this opportunity to sincerely apologize that your stay was anything less than perfect. We are very saddened to read your review as we never want our guests to have such an experience. We hope that you will return and give us an opportunity to exceed your expecatations. Respectfully, LQ Customer Care
Fair The shower head leaked and the a/c wouldn’t stay at a comfortable temperature. The room smelled musty. Clean and close to airport.
Business response:
Thank you for the rating. We will take a closer look at the shower head. We appreciate you bringing it to our attention.
Never again The room was nothing like the website showed, it advertised 2 queen beds with a sofa in the room there was no sofa and those were not queen beds. The bathroom was creepy with mold in the cracks of the wall, the shower knob was broken and it made loud weird noises when I turned the water to hot. The air was broken it was on 60 the entire time but the temperature in the room stayed at about 75 which was livable cool not cold like me and my kids like. The refrigerator was broken the door would not close unless we sl... read more
Business response:
We regret that our staff did not assist with these issues when you reported them. We will take a closer look at the room. Thank you for sharing your experience.
Disappointing
No regresaré a este hotel Requiere mejor mantenimiento, no me explicaron que el servicio a la habitación está condicionado a solicitarlo un día antes, lo más desagradable fue la atención del personal en el front DESK, estaban molestos, nunca sonrieron, la verdad muy mal y desagradable, NO volveré a este hotel Al final no me gusto, esperaba más por las fotos
Business response:
We regret that we did not meet your expectations and will work to improve.
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 13,986 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open tomorrow at 12:00 p.m.