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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad The whole place was very dirty. So cleaning, mopping and painting might help. The friendly staff
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again.
Worst Hotel stay The first room we got was so dirty. The bed sheets and pillow had hair all over. The walls and livingroom furniture were full of stains. A good cleaning and painting could help. The 2nd room they changed us to was not much better at least the sheets were clean. The staff was friendly
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again.
Frustrating! The airport shuttle to run all the time. Why have a hotel near the airport and not have the shuttle run 24/7. The room was not clean. Hair all over the bathroom. Close to the airport
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team and general manager to prevent this from happening in the future. We appreciate your business and hope to see you again.
Very Poor Fue una muy mala experiencia, el lugar estaba muy sucio, había ropa tirada de los huéspedes anteriores, al momento de llegar al hotel te indican que solamente realizan la limpieza del cuarto cada 3 días, y cuando realizaron la limpieza solamente limpiaron el baño, ni siquiera tendieron la cama ni sacaron la basura, no volveré a quedarme en un quinta..
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future.
Fair It wasn’t clean. Trash was full everywhere Covid was used as an excuse not to clean the rooms. However, because of covid, they should have cleaned more
Business response:
We apologize we did not meet your expectations, we will work to make improvements
Fair
Disappointing
Wouldn't stay here again. I like the Marriott brand far more. This property is outdated, dirty and needs TLC. The carpets are filthy, the bathrooms are old and not well taken care of. The lobby looks great but once inside and to your room it's old, needs attention, smells, and the carpets are so dirty and stinky. It smells like mildew and mold. King suite is very large!
Business response:
Thank you for your feedback. We apologize for the issue that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs.
Would not recommend and will not stay again. The cleanliness of the bathroom at arrival. No breakfast buffett like advertused. Maintenance was in the room upon our arrival at check in fixing the lights and that should have been resolved prior to our check in. It was 15 minutes to all main attractions
Business response:
Thank you for your feedback. We apologize for the issue that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs.
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 13,806 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open tomorrow at 12:00 p.m.