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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair The female staff in the evening(w/ hair colored) was not welcoming. I felt uncomfortable.
Business response:
Thank you, your feedback is very important to us. We’re sorry to hear that the staff did not meet your or our standards during your visit. Your comments will be shared with the General Manager, in an effort to ensure this remains an isolated incident. We hope you will once again choose us for your lodging needs. Respectfully, LQ Customer Care
disappointed The room did not match the pictures from the website. Close to the airport.
Business response:
Thank you for the candid feedback. we will work to improve.
Very disappointed with hotel personnel!!!! Got to the hotel at 2:30am waited in the lobby for about 30 minutes because the Hotel had to electricity. Front desk girl couldn’t answer any of our question nor get us in touch with management. The night security also got very rude with my wife and I. We ended going up to the room close to 3am only to wake up by 9am to be ready for check out. Wife called front desk and ask if because of the situation the night before if we could get a courtesy late check out to the answer of the fr... read more
Business response:
Thank you, your feedback is very important to us. We’re sorry to hear that the staff did not meet your or our standards during your visit. Your comments will be shared with the General Manager, in an effort to ensure this remains an isolated incident. We hope you will once again choose us for your lodging needs.
Bad One of our beds was concave or sinking in the middle. Room carpet was dirty, restroom shower cold water didn't work well. Pool area was nice and staff was nice aswell.
Business response:
Thank you for your review of your experience with your guest room. At our property, we often utilize guest reviews to help us improve our hotel operations. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Please accept our sincere apologies. We appreciate your time in reviewing our hotel and look forward to seeing you during your next visit to the area.
Fair El desayuno debería ser mas variado y el horario un poco mas extendido, se debería realizar la limpieza de toda la habitación diariamente, porque durante toda mi estancia nunca se realizó la limpieza.
Business response:
Thank you for your review of your experience with your guest room. At our property, we often utilize guest reviews to help us improve our hotel operations. We’ve reviewed your feedback with our hotel team. We appreciate your time in reviewing our hotel and look forward to seeing you during your next visit to the area.
Disappointing Bathroom was dirty, bed was uncomfortable. There were stains all over the carpet. Took my puppy outside one morning to find dog poop smeared all over the stairs out back, which was still there the next day. Homeless squatters were out back smoking at 0500. The walls are very thin and I was woken up one morning by a neighbor yelling in the hallway because her unleashed Chihuahuas were running around the hotel.
Business response:
Thank you for your review of your experience with your guest room. At our property, we often utilize guest reviews to help us improve our hotel operations. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Please accept our sincere apologies.We appreciate your time in reviewing our hotel and look forward to seeing you during your next visit to the area.
Poor The lady that checked me in as I was asking a question no one was there but me. A couple walked up and she made me get in line behind them after she was already serving me I thought that was a little strange.
Business response:
Thank you, your feedback is very important to us. We’re sorry to hear that the staff did not meet your or our standards during your visit. Your comments will be shared with the General Manager, in an effort to ensure this remains an isolated incident. We hope you will once again choose us for your lodging needs.
Poor
Mal plan las instalaciones muy descuidadas y sucias, por cuestiones de COVID no entran ha hacer el cuarto así que tendrás que preocuparte por dejar las camas sacudidas y en condiciones para volver y acostarte, tienes que solicitar el cambio de toallas, desafortunadamente, al menos a mi no me avisaron de esto y la primera noche que volvimos del paseo me encontré con la habitación tal como la había dejado Solo la ubicación estuvo excelente
Business response:
Thank you for staying with us and for taking the time to share your review. Please allow us to seize this opportunity to sincerely apologize that your stay was anything less than perfect. We are very saddened to read your review as we never want our guests to have such an experience. We hope that you will return and give us an opportunity to exceed your expecatations. Respectfully, LQ Customer Care
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 13,970 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open tomorrow at 12:00 p.m.