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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Poor It’s dirty, employees had a face dropped down to there knees, over all experience FAILED!!! Room looked like it hadn’t been cleaned. Was missing towel, the shower was clogged, restroom door didn’t have a lock, no sanitizer no microwave, mini fridge wasn’t working, restroom trash already had trash in it. Never again will I come to this hotel!
Business response:
Thank you for taking the time to provide us with your feedback. I understand you were unhappy with your recent stay. I want to assure you that we will be working with our team in order to address some of the issues that fell below expectation. We appreciate your candid review as it can only help us improve.
Bad Was beyond dirty, when calling and asking for cleaning or towels, staff always had a horrible attitude, as if we aren’t all fighting this pandemic at the same time. Trash never taken out Pool filthy
Business response:
Thank you for the candid feedback. We regret we did not meet your expectations. We will work to be more clear on the current services and how we are addressing the issues you experienced.
The worst !! No shuttle, the room was very dirty, the staff was rude. It’s close to airport
Business response:
We apologize for the issues you had, we will work to make improvements
Unpleasant Stay The place was really old, nothing like what they posted in the pictures. Then, treated really bad by the staff. When we ask for the supposely included breakfast, they claim there was no breakfast. Then, after we pointed out an area where there were juices, yoghurts and other things they answered back in a really bad tone "well go ahead and grab that if you consider it a breakfast"..... totally WRONG! It was a HUGE dissapointment that leaves a really really bad taste as experience, i couldn't believed I was ac... read more
Business response:
Thank you for your feedback
Fair Breakfast set up was late and incomplete. We chose to leave at 8:30 a.m. and go elsewhere. Under staffed...but we can understand that. noisy from other rooms. Proximity to the airport
Business response:
Thank you for your feedback.
Could be better The barking dog and the smell of urine from cats Comfortable beds
Business response:
Thank you for your feedback
It was an “okay” budget hotel. The Hotel was dated and not very clean. There were old stains on the wall , it looked like old food. The bathroom had mold and wasn’t clean very well. The bed was comfy but the blankets smelled like mold and had tons of stains. We had to ask house keeping to change the sheets, because the smell was so bad we couldn’t sleep. Honestly, I think the mattress smelled and it rubbed on the sheets. My husband and I couldn’t place the smell but it ranged from mold to poop. The hotel Smelled like smoke a... read more
Business response:
We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We will be working with our team to address the issue, so this doesn’t happen again. We have reached out to you to further discuss your stay.
The staff was wonderful. But the facility was run down and dingy. I probably won’t stay again.
Business response:
Thank you for the kind words and candid feedback.
Bad 3 bugs in room.
Business response:
We apologize for the issue with pests in your room
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 13,687 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open tomorrow at 12:00 p.m.