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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
cucarachas había cucarachas, demasiadas, el último día deplano nos cambiaron de cuarto porque salían por todos lados la ubicación
Business response:
Hello JORGE, Guest satisfaction is our number one objective so we really appreciate the input regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.
Bad
Disappointing
Poor Nunca limpiaron el cuarto en 3 noches No nos quisieron cambiar de cuarto porque olia a cigarro exageradamente La ubicacion
Business response:
Hello OLAZARAN, On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.
Very Poor This hotel is dirty and run down. The hallways smell. The pictures look nothing like it actually is. I would never stay there again.
Business response:
Hello Brenda, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to pro... read more
Fair The bathroom in our room was in poor condition. Water would drain slowing when using the sink, the shower curtain rod was broken, the caulking around tub was molded around the tub, and some was missing. Other guests ran the hall late at night and therefore we could not get a good night's sleep. Location was near everything we were planning on seeing.
Business response:
Hello Muriel, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to pro... read more
Fair
Fair
Would not stay again. The shuttle to the airport does not start until 6:00 AM which is NOT stated. I could have stayed elsewhere for the same price and saved the additional cost of a cab. Front desk staff were unfriendly to say the very least - all the interactions I had with them felt like I was interrupting something far more important - like chatting to their co-worker. The bathroom very badly needs updating.
Business response:
Hello Carolyn, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our shuttle services. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 14,259 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open tomorrow at 12:00 p.m.