This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
I was not satisfied. The rooms were in poor condition, chipped paint and furniture, stained carpets and couches, bathroom outdated, room had an unpleasant odor, property had stray cats and homeless people soliciting and worst of all roaches everywhere. Location was convenient
Business response:
Thank you for taking the time to express your concerns regarding the experience that you encountered during a recent stay at our location. We are very sorry that you had such a negative experience while staying with us. Your opinion and satisfaction are very important to us, and I am very sorry we were unable to meet your expectations. Rest assured that your comments are taken to heart, and we will do everything we can to improve.
Bad Ended up checking out a day earlier then i Booked still havnt received my refund for the extra day
Business response:
The refund may take 5-7 business days depending on your financial institution.
Disappointing
Disappointing
wont be back Numerous requests for the 1st-floor room were ignored. Both stays staff said there were no notes of my request. I requested in the booking weeks ahead and by calling the morning of stay. I travel 250 miles for dental work and have 3 or more appointments. I have booked with another hotel going forward. Breakfast good deal, the room was clean and A/C worked great. Bathtub safety bars and soap dish had mold underneath.
Business response:
Thank you for taking the time to express your concerns regarding the experience that you encountered during a recent stay at our location. We are very sorry that you had such a negative experience while staying with us. This is definitely not the norm for our guests and please rest assured that we are doing everything we can to ensure this won't happen again!
will not stay again. not the worst place but needs updating really bad. rooms damp, bathroom in need of deep clean/remodel. location
Business response:
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously, our own standards are very high and include checking up to ensure that rooms are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit.
Roaches, additional charges, early checkout Roaches. Tons of roaches. Needed to switch rooms (unexpected additional charges) and then checked out early. Will not revisit. Roaches. Tons of roaches. Needed to switch rooms then checked out early.
Business response:
We appreciate you taking the time to provide feedback on your stay. Please note that your concerns regarding the plumbing issues have been passed on to our Maintenance and Management Teams. We do hope you give us another chance as we will definitely improve our services.
will not stay here again! the location, the room very out dated not the same as on line, ppl always smoking outside ( green stuff ) never again! the staff
Business response:
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review, especially the odor you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel.
Don’t do it. I stayed in room 807. It smelled like roach killer. I left at 430 am because I couldn’t sleep. The AC didn’t work and a buzzing noise would wake me up every hour.
Business response:
Thank you for your feedback. We apologize for the issue that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring.
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 13,966 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open at 12:00 p.m.