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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Housekeeping does not do its job. the bathtubs were terrible. I refused to take a shower in them. I took pictures and went to front desk. the grout around the tub was orange. The tub faucet was white with calcium deposit built up. And the rest of the faucet had bad water spot. The bottom of the tub had dark spots. In our COVID world that is not acceptable. The front desk personnel took me to 4 different rooms looking for one with a clean bath tub. we finally found one. Because of this I not book through you again. location
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again.
it was OK Breakfast was not suitable for a diabetic Hotel was in the right location and took pets
Business response:
While we are happy to hear that overall your visit to La Quinta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity.
Disappointing No help with luggage, room had musty smell and AC unit was loud
Business response:
Thank you for the candid feedback. We will take a closer look at this room.
I consider the La Quinta hotel in San Antonio FAIR! Would never stay there again! First, I was assigned room 320. The entrance door to my room was loose would not lock well; so I complained and I was moved to room 230. It took me about 30-20 minutes to move all my personal items from one room to the other. I left my small 7 lb. Maltese dog in the room while I had to go attend a work meeting. I was called on my cell phone by La Quinta office staff three (3) times letting me know that my dog was barking and that supposedly 3 p... read more
Business response:
We take pride in our guests being satisfied and apologize that we were unable to meet that expectation.
Bad The whole place was very dirty. So cleaning, mopping and painting might help. The friendly staff
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again.
Worst Hotel stay The first room we got was so dirty. The bed sheets and pillow had hair all over. The walls and livingroom furniture were full of stains. A good cleaning and painting could help. The 2nd room they changed us to was not much better at least the sheets were clean. The staff was friendly
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again.
Frustrating! The airport shuttle to run all the time. Why have a hotel near the airport and not have the shuttle run 24/7. The room was not clean. Hair all over the bathroom. Close to the airport
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team and general manager to prevent this from happening in the future. We appreciate your business and hope to see you again.
Very Poor Fue una muy mala experiencia, el lugar estaba muy sucio, había ropa tirada de los huéspedes anteriores, al momento de llegar al hotel te indican que solamente realizan la limpieza del cuarto cada 3 días, y cuando realizaron la limpieza solamente limpiaron el baño, ni siquiera tendieron la cama ni sacaron la basura, no volveré a quedarme en un quinta..
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future.
Fair It wasn’t clean. Trash was full everywhere Covid was used as an excuse not to clean the rooms. However, because of covid, they should have cleaned more
Business response:
We apologize we did not meet your expectations, we will work to make improvements
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 13,796 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open tomorrow at 12:00 p.m.