La Quinta Inn & Suites Secaucus Meadowlands

Business response:

Alex, Thank you for taking the time to share your feedback. We're sorry to hear about the inconvenience you experienced with the room conditions and the multiple room changes. This is certainly not the experience we aim to provide, and we understand how frustrating that must have been. Your comments have been shared with our maintenance and management teams as we continue to work on improvements. We appreciate your patience and hope to have the opportunity to offer you a much better stay in the future. 

Business response:

Ekaterina, Thank you for your feedback. We're very sorry to hear about the issues you encountered during your stay, especially regarding cleanliness, room condition, and your daughter's experience. This is deeply concerning and certainly not the standard we aim to provide. We are actively investigating your report and working with our housekeeping and maintenance teams to ensure these matters are addressed promptly. We also regret to hear you fell ill and hope you're both feeling much better now. Regarding transportation to ... read more

Business response:

Abdulmohsin, Thank you for your feedback. We're truly sorry to hear that your experience was disappointing across multiple areas, including the room, reception, breakfast, and A/C. This is not the level of service we strive to provide, and your comments have been shared with our team for immediate review and improvement. We understand your frustration and appreciate you bringing these concerns to our attention. We hope to have the opportunity to provide a much better experience in the future. 

Business response:

Asad, Thank you for taking the time to share your feedback. We're truly sorry to hear about the condition of your room and the overall experience you described. The issues you mentioned regarding cleanliness, safety concerns, and room facilities are extremely serious and far below the standards we aim to maintain. Please know that we are urgently addressing your concerns with our housekeeping and maintenance teams to ensure these matters are corrected immediately. Guest safety and comfort are our top priorities, and we deepl... read more

Business response:

Haydari, Thank you for sharing your experience. We're very sorry to hear that your stay did not meet expectations. We sincerely apologize for the issues you encountered with the room condition, cleanliness, air conditioning, and overall service. Your comments have been shared with our team, and we’re actively addressing these concerns to improve both our facilities and the guest experience. We're also reviewing our breakfast offerings and pool maintenance procedures to ensure better consistency and quality. We understand you... read more

Business response:

Eric, Thank you for your feedback. We're glad our location was convenient for your needs, but I'm sorry to hear that your experience with housekeeping and maintenance fell short. Having to repeatedly request towels and encountering issues with the air conditioner and pool amenities is not the experience we want for our guests. Your comments have been shared with our housekeeping and maintenance teams so we can address these concerns promptly and improve our service. We appreciate you bringing these matters to our attention, ... read more

Business response:

Carlos. Thank you for your feedback and for highlighting our convenient location. We’re glad that aspect of your stay was positive. That said, I’m truly sorry to hear that the condition of your room did not meet expectations. We understand how important comfort and upkeep are, and your comments regarding the fixtures, ceiling tiles, and furnishings have been shared with our management and maintenance teams. We are actively working on updates and improvements, and feedback like yours helps guide those efforts. We hope you’ll ... read more

Business response:

Thank you for taking the time to share your feedback. I'm very sorry to hear about the condition of the shower and pull-out bed during your stay. This is far from the experience we want our guests to have, and I understand your decision to seek accommodations elsewhere. Please know that your concerns have been shared with our housekeeping and maintenance teams so immediate improvements can be made. We take cleanliness seriously and will work to ensure this does not happen again.