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La Quinta Inn & Suites Waxahachie
- Hospitality
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
We were unable to stay because the hotel could not accommodate our boat and made no effort to try. The property manager was very unwilling to accommodate our needs or to put customer service as a priority.
Business response:
Hi Shannon, We regret the inconvenience you experienced regarding your reservation. It appears there was a misunderstanding with Booking.com about the date change request, and unfortunately, the dates you needed were sold out. As your reservation was non-cancelable and non-refundable, we were unable to process a refund. We understand your frustration and regret that we couldn't accommodate your boat or change the reservation dates. Your feedback is valuable, and we will work to improve communication and customer service to b... read more
Bad
I won’t stay there again. I paid extra for a deluxe room that showed to have a sitting area with a small sofa. There was only a chair and coffee table. TV was terrible. Fridge didn’t work. It was clean.
Business response:
Hi Cathy, Sorry to hear that your stay fell short of your expectations. Your feedback is important to us, and we apologize for any inconvenience caused. We'll address these issues internally to ensure improvements are made. Thank you for acknowledging the cleanliness of our hotel, and we hope to have the opportunity to exceed your expectations on a future visit.
Disappointing
Bad
Poor
Fair I fell in wet paint outside the front doors where there were no wet paint signs
Business response:
Dear Guest, We appreciate you giving your feedback about your recent experience in our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.
My stay at this hotel did not meet my expectations; it is furnished well but needs repairs. The hotel looked liked it needed better repairs; the border at the bottom of the elevator was not fixed very well, it looked like there had been water damage in the bathroom, and there was a soft spot in the floor in the bathroom from what seems to be water damaged floor boards. There were also areas that needed to be swept or mopped better. The bed was comfortable and the room was well furnished. The check-in process was fairly easy.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We're pleased to hear that you found the bed comfortable and the room well furnished, as well as the check-in process smooth. Rest assured, we'll address these concerns promptly to ensure a more enjoyable experience for our guests in the future. Your input is greatly appreciated as we strive to maintain the highest standards of quality and comfort.
even with a sentence it will not sum up my stay kids were running rampant on our second floor hallway and loud even with that I have to wait 14 days for 2, 50 dollar deposits since I had 2 rooms and no towels or toiletries or the room was not done after my family and I went about our business Saturday when we returned no towels were replenished or toiletries and room was not even made no signs stating rooms were done on day of departure location was good
Business response:
Dear Guest, Thank you for bringing these concerns to our attention. Rest assured, we'll address these issues with our housekeeping team to ensure proper attention is given to guest rooms. Your feedback is invaluable, and we'll work to improve our processes to better serve you in the future. For further queries regarding deposit refunds please call the property.
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,338 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open tomorrow at 12:00 p.m.