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La Quinta Inn & Suites Waxahachie
- Hospitality
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair Bed was not comfortable. we were placed in a quiet area at end of hall… important because my husband had to be a work early in the morning.
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad to know that you liked our convenient location. However, we apologise for the inconvenience faced by you regarding these issues. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better in the future.
Fair The blower fan on the heating unit was extremely loud and annoying. I was told by a staff member at the front desk that all rooms had been booked. So we couldn't change rooms or I would have done so. It was hard to sleep well with the loudness of the blower fan, but we couldn't turn it off because it was 19F outside. Also, our room was on the 2nd floor which means we have to use the elevator to get to it. Not that an elevator is any issue, but t his one smelled grossly of oil. I liked the location, the cleanliness, and ... read more
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad to know that you liked our convenient location and friendly staff. However, we apologise for the inconvenience faced by you regarding these issues. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better in the future.
Staff was friendly but disappointed overall with the stay. The a/c unit was loud and sounded like it was going to catch on explode. There was water damage in the room that looked like mold in the bathroom. There were clothes left in the dresser drawers from previous occupants. Found wallet in nightstand. There was a sulphur smells in the hotel off and on. The staff was helpful and friendly.
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad to know that you liked our friendly staff. However, we apologise for the inconvenience faced by you regarding these issues. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better in the future.
Poor
Fair We checked in about 10 at night and was told that there were no rooms available and that we didn’t have a room as we had not paid for it already: Not only did we provide our booking confirmation but we called earlier that day to confirm our late arrival directly with the hotel and our credit card was already charged that morning for it. Once we proved that it had already been paid even though our booking clearly indicates that no prepayment required and that you can pay at hotel, we did get a room but it was not the roo... read more
Business response:
Dear Guest, Thank you for sharing your feedback and for letting us know about your encounters. Please accept our apologies for the issues you faced. We will speak with our team to ensure that similar incidents will be prevented in the future. We hope you will give us another opportunity to provide you with a better stay.
Very Poor
leaking sink, towels were wet, mildew on shower curtain, torn baseboards from animals apparently! not clean location
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad to know that you liked our convenient location. However, we apologise for your inconvenience regarding the cleanliness issue. We will surely forward your valuable feedback to our housekeeping team for improvements. We hope to serve you better next time.
Bad this place has roaches when I opened the hotel room it totally grossed me out . nothing it was dirty
Business response:
Dear Guest, We are very sorry to hear about the inconvenience caused by the roaches and Cleanliness issues. We are not meeting your expectations. Please note that your concerns have been passed on to the housekeeping team for improvement. We will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!
Disappointing
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,193 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open tomorrow at 12:00 p.m.