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La Quinta Inn & Suites Waxahachie
- Hospitality
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointing
Very Poor The pool was filthy. The hot tub was broke. The room had bugs. The handle was broke in the shower. Breakfast week days was minimal. Housekeeping pretty much non-existent. They screwed up the reservation and were rude about it. The internet . The location.
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad to know that you liked our convenient location and internet. However, we apologise for your inconvenience regarding the cleanliness issue with the few amenities. We will surely forward your valuable feedback to our housekeeping team for improvements. We hope to serve you better next time.
my worst visit to a La Quinta EVER! I have never been treated so poorly on arrival in 30 plus years. worst front counter experience, disorganized, no answer for questions asked, number 1 answer was I'm new here, manager not available to receive calls for assistance, manager lives 10 miles away, did not get room reserved. coffee was great. breakfast was normal. staff was helpful
Business response:
Dear Guest, Thank you for sharing your review. However, we apologise for the inconvenience faced by you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
You changed my booking from 2 queens to a couch bed without my knowledge or consent I want a refund.
Business response:
Dear Guest, Thank you for sharing your review. We apologise for the inconvenience faced by you. We never want our customers to have a bad experience. We have relayed your concerns to the management and highly recommend. Please call up the property for the resolution. We hope to serve you better next time.
Bad
Scammers Everything including the fact that they charge you a deposit that takes way too long to get back and they change your rate whenever they want even if you have already stayed a few days they go back and change your rate. Also tried to charge my wife's card 50 dollars after we were gone Nothing
Business response:
Dear Guest, We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. Our main purpose is to make our guests smile and be happy; we strive each day. We regret we fail this time in your case. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
I was not impressed with how I was treated and how my situation was handled with having to switch rooms and also pay the I did not like my room. The room that was available at the time had cockroaches and stains in the beds. Not impressed at all. Also, the staff was not trained at all on customer service. Very disappointed. Do not stay here. The staff was not good at accommodating their guests. For example, I reserved a room for a time, and that room was not available at that time due to whatever reason, obviously that’s on ... read more
would not stay here again dirty dingy hotel blood on the shower curtains thread Bare sheets nothing
Business response:
Dear Guest, We are very sorry to hear about the inconvenience caused by this cleanliness issue, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!
Fair The staff could have been a little more helpful without the attitude and the rooms should have been cleaned better without hair in the bathtub along on the bed that wasn't mine.also we didn't need hear staff arguing among each other. the breakfast was not good,if it wasn't for the waffle nothing much there because the bruised old fruit,same fruit no one touched.Thought by the Yelp pics with eggs and sausages it be different.
Business response:
Dear Guest, Thank you for sharing your feedback. However, we apologise for your inconvenience regarding the cleanliness issue and breakfast service. We will surely forward your valuable feedback to our relevant team for improvements. We hope to serve you better next time.
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,193 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open tomorrow at 12:00 p.m.