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La Quinta Inn & Suites Waxahachie
- Hospitality
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointing Was a little dated and was a little more pricey then I expected. Location was easy to get to from the highway
Business response:
Dear Guest, We appreciate your recent stay with us and are delighted to hear that you enjoyed our location. Please share your thoughts and suggestions with us so that we can continue to improve our services and amenities to better meet your needs and expectations.
Poor Our room keys did not work. It took four to five times to get the door opened every time!! When we spoke to the clerk, they said the keys deactivate themselves if not kept in the sleeve. The noise level of people slamming doors all night was atrocious. The bathroom exhaust fan did not work. The bed was hard as a rock. There were crickets in the room!!! The whole place was not very clean.
Business response:
Dear Guest, We appreciate you giving your feedback about your recent experience in our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.
Bad Room smoked in and no smoke detector
Business response:
Dear Guest, Your business is very important to us and we value your rating. Please tell us about your concern in detail so that we can improve our services. We are looking forward to hosting you again soon.
Turn away at front desk Head of room available Was turned away as they didn't have a room.
Business response:
Dear Guest, Thank you for sharing your review. We are committed to providing a welcoming experience for our guests and are actively investigating your feedback with management to improve in the future.
Never again DO NOT STAY HERE! The staff are rude. The hotel smelled like weed. Then when we checked out I got a false charge for $40 extra and when I called them to ask why they claimed I had 7 people with an extra bed! Which was a lie. I argued with the lady and told her she had put that on the wrong room because all I had was my 2 daughters and my husband. They are not making this right and I have never had such Terrible service. We travel for softball so we have stayed in many towns at many hotels and this was the WORST L... read more
Business response:
Hi Rebecca, Thank you for sharing your feedback. We investigated your claim and found it to be false, as our housekeepers confirmed that there was an extra bed in your room which is not acceptable hence you were charged $20 extra per day. We kindly request you refrain from making inaccurate claims on social media. We appreciate your cooperation in this matter.
I won’t stay there again Staff was friendly There was dry urine on the toilet seat the floors weren’t swept
Business response:
Dear Guest, The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.
Disappointing stay The noise, the bathroom shower didn’t work properly, the house keepers were extremely loud & so were the guest of the hotel. The location
Business response:
Dear Guest, I'm sorry to hear about your experience. We apologize for the inconvenience caused by the noise and the issues with the bathroom shower. We will address these concerns with our housekeeping and front desk teams to ensure a more comfortable stay in the future. Thank you for bringing this to our attention.
Staff needs to meet national standards Toilet did not work , beds were not made and no clean towels , 2 spererate room and got billed 17.00 more for 1 room Clean room
Business response:
Hi Robert, Thank you for sharing your feedback. We investigated your claim and found it to be inaccurate, as our front desk associates never received any complaints about the toilet, they did inform you that due to Wyndham green policy, we make beds and change towels on the third day unless the guest request otherwise. Regarding the difference in price, both our front desk associate and booking.com explained the price fluctuations as you booked the rooms on two different dates. We sincerely request you refrain from making in... read more
Needs a deep cleaning Infestation of roaches in the room bed was itchy
Business response:
Dear Guest, I'm deeply sorry to hear about your experience. We take matters like this very seriously. Our team will promptly address the issue and ensure a thorough inspection and treatment. Your comfort and satisfaction are our top priorities. Please don't hesitate to reach out if you have any further concerns.
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,338 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open tomorrow at 12:00 p.m.