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La Quinta Inn & Suites Waxahachie
- Hospitality
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad roaches in my room pool
Business response:
Dear Guest, We are very sorry to hear about the inconvenience caused by the roaches, pool service and Cleanliness issues. We are not meeting your expectations. Please note that your concerns have been passed on to the housekeeping team for improvement. We will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!
Possible Crooked Employee working Front Desk One of your employees, who worked the evening shift extorted money $15 in cash from me for requesting a cot. I had requested one when I booked the room the week prior. First she refused to provide me one then said I had to pay in cash. She refused to charge it to my room, room 308. We stayed Sunday night and checked out Tuesday morning June 19, 2022 thru June 21, 2022. Then she had ME push the cot to my room, 3rd floor, with no offer of assistance. I felt like I had done her a fav... read more
Business response:
Dear Guest, Thank you for taking the time to share your feedback! We regret your stay with us was not up to your expectations. We apologize for the inconvenience faced by you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
Poor I had two instances where I had to get maintenance to come spray for bugs. The sink and tub were clogged on two occasions. I love the front staff!! They are kind and welcoming!
Business response:
Dear Guest, We are glad to know that you liked our friendly staff. However, we apologize for the inconvenience faced regarding the cleanliness issue. We will surely forward your valuable feedback to our housekeeping team for improvements. We hope to serve you better next time.
Bad .We got charged for a rollaway bed ..we have been stay their at that hotel for a while now every time we go to visit. We have never been charged extra for a rollaway bed.. their is nothing posted on the website or a sing inside the hotel front desk about a 15.00 dollar charge extra for a rollaway bed. The lady at the front desk didn't even mentioned it. On top of that their was a buyer on the wall and a bug in the restroom in our room. We were about to go check out the elevator was broken their no signs say it was out of... read more
Business response:
Dear Guest, Thank you for sharing your review. However, we apologize for the inconvenience faced by you. We will surely forward your valuable feedback to our team for improvements. We hope to earn your business in future travels.
There are really no words o sun it up… it was not worth almost $300 for 2 days… Yhey get zero to 1 star from me! The roaches in my room, the smell, I requested my room to be cleaned and it never got cleaned, the stains on the sheets and comforters…. it was horrible!!! I asked the manager to give me a call today when she got in and no call! that it was close to Walmart and food places!
Business response:
Dear Guest, We are very sorry to hear about the inconvenience caused by the roaches and cleanliness issues. We are not meeting your expectations. Please note that your concerns have been passed on to the housekeeping team. We will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!
Unsatisfactory Visit The door to my room was open when I got there. The room had not been cleaned. The toilet was dirty, and the surfaces in the room were disgusting. The bed felt like a boxspring and the desk chair was broken. I did not sleep in the room either night that I had booked. I need a hotel room in this area once a month for work and I will not be returning to this hotel.
Business response:
Dear Guest, Thank you for sharing your feedback. However, We apologize for the inconvenience faced regarding the cleanliness issue. We will surely forward your valuable feedback to our housekeeping team for improvements. We hope to serve you better next time.
Bad property old and in need of repair. will not stay here again. arrived at 2:35 for 3 pm check in. check in prior to 2:45 was a $30 early check in fee I don’t think so. will find a more accommodating hotel in future
Business response:
Dear Guest, Thank you for choosing us for your recent stay. We apologize for the inconvenience faced by you while check-in. and other issues. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better in the future.
The worst place ever don't book here ever. !!!! HAD to call a supervisor. Our stay was horrible. Room was not clean and had crumbs or who knows what in the bed. Its the worst stay we have had anywhereOf the staff either had a neck problem or they couldn't even print a receiptWent through Booking.com l.q. didn't even know about it. The beds were like a cardboard box. Everyone Lobby was clean thats about it
Business response:
Dear Guest, Thank you for sharing your valuable feedback and liked our lobby, However, we apologise for the inconvenience faced by you regarding the cleanliness issue. We will surely forward your valuable feedback to our housekeeping team for improvements. We hope to serve you better next time.
Dirty, Dusty, Small and Dark rooms. Terrible smell The room was dusty and dirty. The bed had hair under the sheets not sure if it was pet hair or human hair or both to be honest. The hallway on the 2nd floor where I was told no animals are allowed smelled HORRIBLE. The smell was so strong of pet urine my son had to put his shirt over his nose. It was terrible. I usually only leave a review if it was great but I have to let ppl know. I do not recommend this hotel to anyone. If I could have gotten a refund and found somewhere ... read more
Business response:
Dear Guest, We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. Our main purpose is to make our guests smile and be happy and for this, we strive each day. We regret we fail this time in your case. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,193 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open tomorrow at 12:00 p.m.