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La Quinta Inn & Suites Waxahachie
- Hospitality
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointing
Bad I booked a room! Broke down on the highway! Called to cancel! Was on the side of the road, and they wouldn't work with me! Had to pay for the room anyway! Won't stay there again!
Business response:
Hi Dana, I sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We are actively investigating why this incident happened. If you have any further concerns please call up the property for the resolution.
Bad the room was nasty had roaches floor was soak and wet had to change the ac unit toilet wasn't working properly That it was near my family
Business response:
Hi Zhian, We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve the guest experience. We hope you'll return someday to see how we're improving.
Bad
Fair Breakfast was limited. Dealing with staff about shipping clothes that were left was ridiculously expensive. Location
Business response:
Hi Karen, Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We will investigate these issues and will take the required measures. We hope to serve you better next time.
The property needs to be updated for the price that you pay The chairs were worn out in the dining room. The boxsprings to the bed was creaking. Every time we moved on it it was clean, and the staff was great, but you could just tell it was outdated for the price not happy. staff was great and the location was great to visit family
Business response:
Hi Shawnna, We appreciate your kind words regarding our staff and convenient location, as we strive to deliver excellent service and create a comfortable atmosphere for our guests. We apologize for any inconvenience caused by the worn-out chairs in the dining room and the creaking boxsprings on the bed. We understand the importance of maintaining our facilities to the highest standards, and we will address these issues promptly. Your feedback regarding the outdated feel in relation to the price paid is valuable to us, and we... read more
not up to normal for brand not clean convenient and like brand
Business response:
Hi David, Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you in the future.
Disappointing The living room tv did not work when we arrived in the afternoon. I called the front desk and they sent maintenance, the man said he would bring us a new TV so the remote would work but he didn't come back. I called the next morning and the front desk could not give me a clear answer if this issue would be resolved. The card to my room randomly stopped working and the front desk staff made it seem like it was my fault it happened. The sink leaked, there were hardly any outlets and they closed breakfast an hour ... read more
Business response:
Hi Zamora, We can't thank you enough for the time you have spared for us to write the review. However, we are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. We will speak with our team to ensure that similar incidents will be prevented in the future. Hope you will give us another opportunity to provide you with a better stay.
Nice people. Wished that jacuzzi feature was correct. False advertising of Jacuzzi. Have the channels came with a child block code- no one had it- so TV was tricky Quite and every one sweet and helpful.
Business response:
Hi Mimi, Appreciate you for sharing your feedback about the Jacuzzi experience. We apologize for any inconvenience caused by the lack of child block code on the TV channels, which made it difficult to navigate. We understand the frustration this may have caused and will make sure to address this issue to ensure a more enjoyable and hassle-free stay for our guests in the future. Your input is valuable to us, and we appreciate your patience and understanding.
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,338 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open tomorrow at 12:00 p.m.