This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Waxahachie
- Hospitality
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
very poorly managed. thankfully I was able to cancel 4 other nights I had resevered and moved to another location. would poorly managed nothing
Business response:
Hi Kelly, Thank you for choosing us for your recent stay. We apologize for the inconvenience faced by you. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.
I was unpleasantly surprised by my experience given the high reviews. The parking lot is tiny. Only 1 way in and out. I cannot imagine attempting to get my truck and car trailer in the lot. The overall cleanliness was poor. Sheets. Carpet. Bathroom. I did not anyone from the cleaning staff during my stay. The location is excellent being situated close to highways.
Business response:
Hi Scott, Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our convenient location. However, we apologize for the inconvenience faced by you regarding the cleanliness issue. We will surely forward your valuable feedback to our housekeeping team for improvements. We hope to serve you better next time.
A Monetary Nightmare! The main issue we had this time was that we were double charged for our stay. The management would not admit it was their mistake and we had to go through our bank to get the second set of charges dropped. What happened was that when I first checked in they gave me a receipt to sign and initial certain policies such as non-smoking and pet policy. I noticed the clerk had not charged me for the pet deposit and I brought it to her attention. Instead of simply charging me the cost of the pet deposit, she ra... read more
Business response:
Hi David, We are sorry to hear that many aspects of your stay made it very unsatisfactory for you. Guest satisfaction for us is highly rewarding, thus we value every feedback we get as it makes us improve better. We will investigate your feedback with our team to take corrective measures for your future visits. We hope you will choose us again in the future.
I will never stay here again I asked for extra day and I was told it was already taken care of they even gave me a new k elevators not working floor very dirty and sticky! access to highway and stores
Business response:
Dear Guest, Thanks for staying with us and for letting us know about your experience. I am sorry that we fell short of meeting your expectations and providing you with exceptional service. I will share your comments with our team, in hopes that we will provide a better experience on your next visit.
We didn’t like this location the building was old and needs some attention The room I booked was no longer available, so they upgraded the room to a suit at the same price. We got the room the air was on low so the room was very hot, the refrigerator was not plugged and smelled. The bed was very uncomfortable and the room never cooled down. What little sleep I got from all the doors slamming all night. The free breakfast was terrible we got there late but food wasn’t replenish and the dining room was dirty. There was eggs on... read more
Business response:
Hi Rita, We are sorry to hear that many aspects of your stay made it very unsatisfactory for you. We appreciate your calling our attention to these matters - we will review each of your points and we will make sure these do not happen again. Guest satisfaction for us is highly rewarding, thus we value every feedback we get as it makes us improve better. We would love it if you would come back to stay with us again - we do not doubt that the next time you would have the wonderful experience that the vast majority of our guest... read more
mai più. sconsiglio di mantenerlo su Booking. quasi tutto. personale maleducato, al nostro arrivo nemmeno un saluto. non sapeva nemmeno riconoscere un passaporto e sosteneva mi chiamassi con un altro nome. letti abbastanza buoni
Business response:
Dear Guest, Thank you for sharing your valuable feedback! However, we apologize for the inconvenience faced by you regarding these issues. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
DO NOT EVER STAY IN THIS HOTEL. The infestation of flying ants in the room. No, and I mean absolutely no housekeeping during the three day stay. Even after asking the reception multiple occasions for the room to be cleaned, fresh towels and toilet paper nothing ever happened. The only excuse given was that they were short staffed. The location. It is the ONLY good thing about this hotel!
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad to know that you liked our convenient location. We regret that your stay with us was not up to your expectations. Please note that your concerns have been passed on to our housekeeping team. We will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!
The staff was very helpful. Room wasn’t clean. Had to change sheets and clean bathroom as soon as we arrived. Place is not in best condition. Big water stain on bathroom ceiling, sink stopped up and just worn out It was ok. Waffle was really bad but other items were ok.
Business response:
Hi Terry, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. I hope you will find your expectations to be far surpassed if you ever return to the area, we would like to invite you back for another stay.
Fair stay, probably won’t stay there again but worked for one night Our bed sheets were dirty when we got into the room, they changed them no problem. The shower had mold growing in the corners and just outside the shower. The property was easy to navigate
Business response:
Hi Jonelle, We love hearing back from you about your recent stay with us. We are delighted to know that you liked our location. Please accept our apologies for the issue you faced. We have noted your feedback regarding the cleanliness issue and sent it to our housekeeping team for improvement. We would love to welcome you back and hope that you consider staying with us the next time you are in the area.
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,193 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open tomorrow at 12:00 p.m.