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La Quinta Inn & Suites Waxahachie
- Hospitality
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Tolerable for one night Cleaner, quieter, towels were worn and rough.
Business response:
Hello, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
very unsatisfied Worst bed ever. Hard as a rock. Ordered a room with couch and no coach so I was forced to pay an extra $10 for an uncomfortable roll away bed. There was water all over the floors in the hallway and people almost slipped. It took almost 2 hours for it to be mopped up.
Business response:
Hi Lisa, We regret that you had an unpleasant experience at our property. We never want our guests to go back like this without hosting them. We are actively investigating your feedback with our management for prompt action and will reach out to you for further information. We hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.
It was ok Offer more Need hot food
Business response:
Hi Bonita, We hope everything was in order and that you had easy access to your essentials. We regret that the breakfast menu was not up to your preference. It was a pleasure to host you, and we look forward to having you back many more times in the future
Ugh People were super loud, one employee was walking around with his shirt off, our checkout was supposed to be at 12 and we were being harassed at 11:30 to leave Sleeping
Business response:
Hi Brooklyn, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. Please know that our check-out time is 11 am. Hope to serve you again in the future.
Fair
ok there are better hotels near by hotel had roaches phone did not work did not clean room daily bed was very nice very easy to get to lots of eating choices
Business response:
Hello, On behalf of our entire team, we regret that you had an unpleasant experience at our property. We sincerely apologize for the cleanliness and roach-related issues. We have shared this feedback with the concerned staff to take care of the problem. Hopefully, you will give us another chance next time you are in the area. Thanks for letting us know about your experience, your feedback will be used to implement changes.
Bad
It was disappointing, especially considering the price. Exorbitant price for what I got. Floors and bathroom had not been cleaned.
Business response:
Hi Damon, We are very sorry to discover that you were so disappointed with your room, and in particular with the cleanliness of it. We apologize for all of our short-comings, and we will ensure that our housekeeping team are fully briefed on your comments. We will ensure that higher standards are consistently maintained in the future. We would love the opportunity to be your host again, and to provide you with a better experience in the future.
I needed a place to spend the night and be close to where I was going in the morning. It would have There was something brown on the toilet lid and hairs. Trash under the cabinet in the bathroom. Tv controller did not work. Dog barking early in the morning. Location was convenient to get food and I was 2 minutes from where I needed to be the next morning
Business response:
Hi Barbara, Thank you for choosing to stay with us and taking the time to leave us your valuable feedback. We do sincerely apologize that your room did not meet your expectations. Please know your concerns will be communicated to the relevant departments so we can improve our future guests' experience. We hope you will give us another opportunity to host you when you are next in the area; we aim to provide every guest with a clean and comfortable stay.
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,193 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open tomorrow at 12:00 p.m.