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La Quinta Inn & Suites Waxahachie
- Hotels
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointing It wasn’t very clean. The front desk staff was very rude and unprofessional. They allow pets so pet hair was almost everything including the cart to load/unload your luggage. Breakfast didn’t have very many options at all. Staff cut in front of guests to make sure he ate and got food. My original reservation got canceled without my knowledge. The air conditioner in our room was leaking so the whole floor on that side was soaked. The location. It was near a lot of places to shop and eat.
Business response:
Hi Tess, Thank you for your review and feedback about the service received from our team. We apologize for this interaction and will follow up with the team to ensure this does not happen in the future to you or any other guest. Please be assured that this is not an everyday occurrence with our team. We hope you will give us another opportunity in the future.
Disappointing Needs a deep cleaning. Everything was close by walmart heb and food places
Business response:
Hi Ordaz, We were so thrilled to have you with us. Although your overall stay was pleasant, we appreciate you highlighting areas we can improve. We have shared your feedback with our team. Next time you're in town, count on us again for an even better experience.
It was ok but not great like it has been in the past. Our room was humid and at times it smelt like the sewer was backing up and the complementary toiletries were dirty. Looked like someone put them there right when they finished cleaning the toilet. There was even a tiny gem on the dirty bottle. Maybe came off their nail? The staff is always nice and I love that.
Business response:
Hi Crystal, Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services and promise to remain as committed to you as we are now. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.
Short The breakfast was not good and the halls smelt like smoke The beds and the location
Business response:
Hi Patricia, Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Overall I feel my stay was just below average. I did not get the room I requested. (Which I paid extra for). The ice machine on my floor was broke and I was told I could go up or down to get it. I’m sorry the tone of the employee was terrible. The carpeting in the room was very wet and had an oder to it. Location
Business response:
Dear Guest, Glad to know that you liked our location. However, this is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We are actively investigating your feedback with our management for prompt action.
My families stay at this property was extremely unpleasant and nothing close to what was advertised The first thing was the staff were rude especially when it was time to check in. They gave instructions on how all refunds would be given on the credit cards on file then once you checked out and left the property they stated that they could only do cash. Which created a problem since we live out of town. The next thing we’re the other guests who walked around in just their under garments, did inappropriate things while childr... read more
Business response:
Hi Griffin, Deeply sorry for the other difficulties you encountered with our services and other concerns. We have shared your concerns with the appropriate individuals, and we have taken action to ensure this is not repeated so that we are more consistent in our service levels. We appreciate your feedback and patience. we hope you will consider giving us another opportunity to provide you with the outstanding hospitality you should always receive from us.
Fair
Disappointing
Bad I booked a room! Broke down on the highway! Called to cancel! Was on the side of the road, and they wouldn't work with me! Had to pay for the room anyway! Won't stay there again!
Business response:
Hi Dana, I sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We are actively investigating why this incident happened. If you have any further concerns please call up the property for the resolution.
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,392 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open tomorrow at 12:00 p.m.