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La Quinta Inn & Suites Waxahachie
- Hotels
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
I was there fornights and I did not require housekeeping, but when I left the towels outside that ne The air conditioner vent was musty, and even though it wasn't that hot outside the room could not keep up to the humidity.... The humidity of the room was always in the mid to upper 60%. I arrived at noon and they wanted to church me.Fifty five dollars to check in early but the water was turned off.So I just waited a while, and they did get me in my room.About two hours earlier .... The room itself had issues with humidity in... read more
Business response:
Thank you for sharing your detailed feedback. We appreciate you noting that our team was ultimately able to accommodate you earlier than the standard check-in time. We’re very sorry for the inconveniences you experienced, including the initial early check-in fee situation, the water outage, and the challenges with your room. The concerns you mentioned regarding humidity, the musty air conditioner vents, and overall comfort are not the experience we want for our guests, and we will have our maintenance team review these issue... read more
Disappointing
Not good Cockroach in room 115, mold on the bathroom ceiling that might have been black. The room has been well cleaned but old repairs are very sloppy. See handle inside closet door for example. Needs updating. High ceilings and quiet.
Business response:
I will ensure all corrective actions are taken for room #115.
Will not stay at La Quinta again. Had to leave early. Was told by front desk I would not be charged for remaining days but could not give me a receipt because I booked on line. Ultimately got charged for unused days.
Business response:
Thank you for sharing your experience. I’m sorry for the confusion regarding the early departure and billing. Our intention is always to provide clear and accurate information, and it’s disappointing to hear that this was not your experience. While reservations made through online platforms can sometimes require different handling, you should have received consistent guidance and a clear follow-up. We appreciate you bringing this to our attention and will review our communication and billing processes to prevent this from ha... read more
So-so. The bed was very mushy. The safety latch on the door was broken. Coffee pot stayed empty longer than it should have during breakfast hours. The location was convenient.
Business response:
Thank you for sharing your feedback. We’re glad to hear that you found our location convenient during your stay. We’re sorry to learn that the bed was too soft for your comfort and that the safety latch on your door was not in proper working condition, as well as the inconvenience with the coffee during breakfast hours. Your comments have been shared with our maintenance and breakfast teams so we can address these issues promptly and improve the experience for our guests.
Disappointing Broken chair Walmart close
Business response:
Thank you for your review. We’re glad our location near Walmart was convenient for you. We apologize for the broken chair and appreciate you bringing it to our attention. Our maintenance team has been notified to ensure it’s repaired or replaced promptly for future guests.
Cheap place, run down, clean breakfast area, hot coffee in the lobby Our bathroom had what looked like mold in the caulking, looked messy/sketchy. Bathroom vent fan didn’t work or was not existing. The panel in front of the mini fridge appeared to be partially eaten by a dog. Lots of drywall cracks. Overall pretty run down. Breakfast is pretty decent.
Business response:
Thank you for sharing your detailed feedback and for noting the breakfast. We’re sorry to hear about the maintenance and condition concerns you experienced in your room. Your comments regarding the bathroom, ventilation, and overall upkeep have been shared with our maintenance and housekeeping teams so these areas can be addressed. We appreciate you bringing this to our attention.
Closet door broken, room had a stench The guys at the front desk when I was checking in was actually being rude to me and made me feel stupid for asking a question. Tried to be kind but never again. It was decent
Business response:
Thank you for sharing your experience. We’re sorry to hear that your interaction at check-in did not reflect the level of courtesy we strive to provide. Every guest should feel respected and welcomed, and your comments will be addressed with our team. We appreciate you bringing this to our attention.
Not good Slamming doors had roaches in the room N/a
Business response:
We’re sorry to hear about the noise disturbance and the pest concern you experienced. These issues are taken seriously, and your feedback has been shared with our team and pest control service so they can be addressed. Thank you for bringing this to our attention.
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.8 star rating with 4,687 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open tomorrow at 12:00 p.m.