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La Quinta Inn & Suites Waxahachie
- Hospitality
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very disappointed in our stay. Not what we expect from La Quinta. We WILL NOT BE BACK! 1. Maintenance truck parked under the porte-cochere partially blocking the drive through. 2. Was not allowed to check in at 2:00 pm. 3. Garbage taken out the main entry and parked right outside the front door before taking to the dumpster. 4. A card key was left sitting on the outside door to the inside corridor that allowed ANYONE the ability to walk in. 5. Roaches in the room. 6. Hot and Cold water hooked up backwards on the bathroom sin... read more
Business response:
Hi Gregory, Thank you for taking the time to share your feedback! We regret your stay with us was not up to your expectations. We apologize for the inconvenience faced by you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
It was very disappointing as we always seek Wyndham properties to stay in when traveling. When we pulled back the covers of our bed in Room 125 on our first night, we discovered that there were several spots on the bottom sheet. Two were obviously feces! We reported this to the desk clerk who came to look at it and take pictures. She offered to transfer us to another room, but we were unpacked, settled in and tired, so instead took a fresh bottom sheet to put on the bed ourselves. Desk Clerk assured us that she had called th... read more
Business response:
Hi Douglas, Thank you for the feedback and for your patience. We are glad you liked our convenient location and breakfast. However, we are sorry to hear that you were unhappy with the cleanliness of our property. It is our goal to exceed the expectations of our guests. We are working with our housekeeping staff to prevent this from happening in the future and have raised this issue with the management. I hope that if your travels bring you back to the area that you will consider staying with us again.
Not happy with price. Quality of room vs. what I paid, did not match. Room was decent and met needs. But bathrooms need work. Updated showers/tubs should help. Also clean shower curtains. Room was decent.
Business response:
Hi Melina, We love hearing back from you about your recent stay with us. We are pleased to read that you liked our clean rooms. We have also noted your feedback on areas of improvement, we appreciate your pointing that out - it gives us a better perspective of our property. We would love to welcome you back and hope that you consider staying with us the next time you are in the area.
the room was nice and cozy but the service was horrible the young girl at the desk was so unprofessional and rude bad service bad attitude just no customer service skills at all worst service I ever had at a La Quinta inn as far as being charge twice the 50$ for no reason lucky I had the funds if not it would of created a overdraft fee that they would of not been accounted for.. the property is nice lovely has a amazing lobby the breakfast was neutral and parking was good too
Business response:
Hello, Thank you for sharing your review. We apologize for the inappropriate behavior shown by our staff. We never want our guests to go back like this without hosting them. We are actively investigating your feedback with our management for prompt action. Please call the property for a resolution regarding the billing. Hope to serve you better next time
good place but rude staff the cleaning and staff the place it’s good,but the personal is bad mannered and rude.
Business response:
Hi Raisa, Thank you for sharing your review. We apologize for the inappropriate behavior shown by our staff. We never want our guests to go back like this without hosting them. We are actively investigating your feedback with our management for prompt action and will reach out to you for further information.
Bad
Disappointing The bed/pillows were terrible. Both the toilet and sink were stopped up. There was food on the floor when we arrived.
Business response:
Hi Johnnie, We are sorry to hear that you were unhappy with the cleanliness of your property. It is our goal to exceed the expectations of our guests. We are working with our housekeeping staff to prevent this from happening in the future. I hope that if your travels bring you back to the area that you will consider staying with us again.
Fair
Poor Cleanliness. They didn't clean our room for 2 days and manager told us they would finally day before we left they cleaned it. Bathroom sink water would not go down clogged up. Location
Business response:
Ms Debbie, Thank you for sharing your review regarding the stay at the hotel and bringing the issue upfront. We apologize for the inconvenience faced by you. We are working on the issue to improve our services and ensure our guests' quality of stay. We hope to see you soon and experience a better stay and service at the hotel.
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,193 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open tomorrow at 12:00 p.m.