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La Quinta Inn & Suites Waxahachie
- Hospitality
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair AC working. AC unit would not stay on and temperature was hard to sleep. Told front desk, they said it was out of their control.
Business response:
Hi Eric, Thank you for taking the time to share your feedback. We regret that you had an unpleasant experience due to air conditioner. We apologize for the maintenance issues that impacted your overall experience. We have shared your concerns with the appropriate team to ensure we are more diligent in our efforts moving forward. Hope to serve you better next time.
Pleasant They hot water went out then lost all water pressure from 5 -9:30 pm the front desk could not provide any info and was very rude and would not consider any type of compensation. I have stayed at this hotel 4 times since January 10th and this was the first time I have had any issues Everything but the issue below
Business response:
Hi Jeremy, Thanks for letting us know about your experience. I am sorry that we fell short of meeting your expectations and providing you with exceptional service. I will share your comments with our team, in hopes that we will provide a better experience on your next visit.
Pleasant The cleaning staff knocked at the door before the 11:00 check out time even with a do not disturb sign on the door. Then I got a call at 11:00 a.m. pronto asking if I was staying another night. I think it was extremely rude, sometimes things are out of your control and I am sure there was another room to be cleaned :( Room was okay.
Business response:
Hi Lishia, Thank you for your positive feedback. We appreciate your business! I am very happy to hear that you liked our room. However, we regret the inconvenience you had. We apologize for the inappropriate behavior shown by our staff. Please know our check-out time is 11 am. The staff was just doing their duty. We hope you will give us another chance to exceed your expectations in the future.
Disappointing I have no problem with animals, but when they are barking from 4am until 11am is not a good experience. Also the fact that they did nothing about the marijuana smoking going on that traveled into every room on the floor I'm sure. You could smell it from the elevator.
Business response:
Hi Andrea, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please know your voice is important to us and we will be using the feedback you provided to try to make improvements to ensure we offer a better experience for our guests in the future.
Very Poor
I was moved from one room due to the shower being dirty it looked like throw up residue. the next room was dirty as well the rooms were dirty the headboard to the bed completely fell off in the middle of the night the screws completely gave way. the staff was friendly
Business response:
Hi Shalaka, Glad you liked our friendly staff and location. Please accept our apologies for the issue you faced. We have also noted your feedback regarding the cleanliness issue and sent it to the concerned teams for improvement. We would love to welcome you back and hope that you consider staying with us the next time you are in the area.
Disappointing
Poor I had trouble getting in my room each time
Business response:
Hi Kelvin, We appreciate your review of our property - your feedback inspires us to do better and makes us strive to give the best service. We will look into the issue you mentioned - sorry for the inconvenience. We would love to welcome you back and hope that you consider staying with us the next time you are in the area.
Bad
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,193 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open tomorrow at 12:00 p.m.