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La Quinta Inn & Suites Waxahachie
- Hotels
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Rooms are old, dirty and moldy Room was dirty, hallways smelled like sewer. Gross
Business response:
Dear Guest, We are glad to know that you liked our friendly staff. However, we apologise for your inconvenience regarding the cleanliness issue and the unpleasant smell. We will surely forward your valuable feedback to our housekeeping team for improvements. We hope to serve you better next time.
The location was great, price was affordable. A/C could be cooler. the a/c did not cool the room. the sink in the restroom did not drain well. it was close to our destination.
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our convenient location and the price. However, We apologise for the inconvenience faced by you regarding these issues. We will surely forward your valuable feedback to our team for improvements. We are looking forward to welcoming you again soon.
Poor Hallways stunk do to over full garbage at each end of hallway my entire visit. Also room never cleaned Hallways had trash and debris on floor dirty towels outside of rooms for 3+ days just gross. Bugs everywhere pink mold on the shower head. You couldn't pay me to stay here again. The manager should be fired.
Business response:
Dear Guest, We are very sorry to hear about the inconvenience caused by this cleanliness issue, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!
it was really just a fair stay. the staff was not professional.. we had to get a a new ke every tim we left for th first two days….it sounded like someone was bowling above us all night… there was very loud banging on room next to us at midnight.. woke us up.. not very pleasant! the beds were comfortable.
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad to know that liked our comfortable bedding. Please accept our apology for the issues you encountered regarding the unpleasant sound. We will speak with our Maintenance team to ensure that similar incidents will be prevented in the future. We hope you will give us another opportunity to provide you with a better stay.
It was an ok stay, we have been to much better La Quintas in different cities. There were cigarettes all over the parking lot and by one of the side entrances to the hotel. The side door by the swimming pool didnt close well. That evening after returning to our room the side door by the pool was propped open by a beer box. There was a roach in the bathroom. When we arrived they couldnt find our reservation in their system only in booking.com. At first said they did not have a room with 2 queen size beds like I had reserved. ... read more
Business response:
Dear Guest, Thank you for choosing us for your recent stay. We are glad you liked our breakfast. However, we apologise for the inconvenience faced by you regarding these issues. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better in the future.
Bad Location Beds were like bricks and we had 2 rooms on separate floors and they were not willing to move them
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad to know that you liked our convenient location. However, we apologise for the inconvenience faced by you regarding these issues. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better in the future.
Bad Staff inattentive. Bugs in room.
Business response:
Dear Guest, On behalf of our entire team, we regret that you had an unpleasant experience at our property. We sincerely apologize for the bug-related issues. We have shared this feedback with the concerned staff to take care of the pest problem. Hopefully, you will give us another chance next time you are in the area. Thanks for letting us know about your experience, your feedback will be used to implement changes.
Disappointing Smell of sewage in lobby and where breakfast was served. Found cokroach in dresser drawer. Asked for clean towels and to have trash emptied and they never showed up. Hot tub was broken and pool and grounds were dirty. Shower had no water pressure. Beds were comfortable
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad to know that you liked our comfortable bedding. We are very sorry to hear about the inconvenience caused by the roaches and Cleanliness issues. Please note that your concerns have been passed on to the housekeeping team for improvement. We will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!
decent noisy and staff was a little unprofessional clean
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad to know that you liked our clean room. Please accept our apology for the issues you encountered regarding the unpleasant sound and staff service. We will speak with our relevant team to ensure that similar incidents will be prevented in the future. We hope you will give us another opportunity to provide you with a better stay.
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,392 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open tomorrow at 12:00 p.m.